EDWARD ZAMORA
San Antonio,TX
Summary
Adept at managing workloads and processing documents efficiently, I excelled at Fidelity Information Services by leveraging my expertise in data verification and fostering strong team collaborations. My proactive approach led to significant improvements in client satisfaction and productivity, showcasing my ability to meet rigorous standards and adapt to evolving industry trends.
Overview
19
19
years of professional experience
Work History
Statement Processing Clerk Senior
Fidelity Information Services
01.2006 - Current
- Assisted cross-functional teams during peak periods, demonstrating flexibility and adaptability in supporting organizational needs.
- Achieved higher client satisfaction rates by providing prompt responses to inquiries about document status or required actions.
- Utilized specialized software tools for accurate data entry, maintaining up-to-date skills with relevant technology platforms.
- Supported departmental goals by consistently meeting or exceeding established performance metrics related to productivity and quality standards.
- Collaborated with team members to meet tight deadlines, ensuring timely completion of assigned tasks in a fast-paced environment.
- Continuously updated job knowledge by participating in relevant professional development opportunities and staying current on industry trends.
- Contributed to the development of training materials for new hires, sharing best practices for efficient document processing procedures.
- Provided backup support to other clerical staff, further contributing to a positive and collaborative work environment.
- Filed electronic and hard copy documents to maintain organized records.
- Identified discrepancies in processed documents, taking immediate corrective actions to ensure accuracy and completeness.
- Developed strong working relationships with colleagues through clear communication and effective collaboration on projects.
- Checked documentation for accuracy and validity on updated systems.
Education
Diploma -
Highlands
San Antonio, TX06.2005
Skills
- Searching records
- Deadline-oriented
- Filing systems
- Workload Management
- Document processing
- Producing reports
- Information Management
- Data Verification
- Process flows
- Inventory Management
- Paperwork Processing
- Statement Review
Accomplishments
- Achieved Result by completing Task with accuracy and efficiency.
- Achieved Result through effectively helping with Task.
- Collaborated with team of Number in the development of Project name.
- Documented and resolved Issue which led to Results.
Timeline
Statement Processing Clerk Senior
Fidelity Information Services
01.2006 - Current
Diploma -
Highlands
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