Edward Charles Russell

• I Operate a cash register and accompanying sales equipment with a pleasant attitude. Stock shelves and the Cooler during down time, sometimes lifting up to 50 pounds. Keep work areas clean, organize the gas station, and wash down gas pumps. Help up to 20 customers per hour during rush hour with confidence and positive energy.

• I Resolved customer complaints regarding sales and service. Determined price schedule and discount rates. Monitored customer preference to determine focus of sales efforts. Planed and directed staffing , training , and performance evaluations to develop and control sales and service programs .I Managed staff , prepared work schedules and assigning specific duties. I Performed sales floor work , such as greeting or assisting customers , stocking shelves , or taking inventory Maintained sanitation , health , and safety standards in work areas. I Assisted the Staff with Preparing Orders for the Customer In a Timely Manner, and made sure Orders were Prepared Accurately.

• I Provided HVAC/Refrigeration Quotes for Dollar Tree and Dollar General. I would Contact Third Party Vendors for Parts Needed, Obtain Pricing and Prepare Work Order Quote for Repairs Needed on the Stores. The Job Scheduling Technicians, Dispatching, Data Entry. Customer Service Skills. I was also the Warehouse Manager for ACSFL which Involved Inventory control of Incoming and Outgoing Parts and Materials from Vendors and assigning to the Technicians for Installation, I would also drive Fork lift for Receiving, Unloading, Loading Large HVAC units for installation, receiving and dismantling Old Units that were replaced for Recycling, as well as keeping detailed Notes and Inventory Control tracking current production levels and recording purchases and products in a warehouse.

• I Managed the business aspects of the bar and kitchen, such as keeping a current liquor license, negotiating supplier contracts, taking inventory and reordering supplies, managing budgets, and setting goals. I Hired and trained staff to provide excellent service to patrons. Created effective schedules and quickly resolved conflicts to ensure that bar is well staffed during peak hours. I Set and enforced quality and safety controls. I Ensured licenses were updated and in line with current legislation. I Worked with diverse personalities both on the staff and patrons. I Planned and took part in promotional events. I Diffused tense situations between patrons or staff members to prevent possible safety or legal issues, ejecting unruly people, if needed. I Prepared and cooked a variety of dishes, including appetizers, entrees, and desserts. I Ensured that all food is of high quality and meets our standards. I Followed recipes and cooking techniques to ensure consistency I Maintained a clean and organized kitchen. I Ensured that all equipment is in good working order and report any issues to management. I Assisted with inventory management and ordering of supplies. I Collaborated with other kitchen staff to ensure that all orders are prepared and served in a timely manner. I Adhered to all food safety and sanitation guidelines.I Maintained a fun, safe atmosphere for patrons.

I Performed all types of floor care and maintenance throughout the facility, included hard surfaces and carpeting. I would Adhere to all organizational safety, risk management and control standards and promoted a culture of safety. I Cleaned and performed routine maintenance on floor equipment; requesting assistance from Theater operations and maintenance as needed.

I Maintained accurate floor care logs and checklists. I Operated all equipment with care and according to facility and manufacturer's safety standards and procedures. I Participated in departmental performance improvement initiatives.I Performed project work and specialty tasks according to facility needs. Can include tasks such as Management Offices. I set up/dismantled according to function sheets and schedules, cleaning of stairwells and elevators, and hanging of Theater curtains. I Removed waste and transport to appropriate disposal area while identifying proper waste stream (i.e., recycle, solid and hazardous). I Followed all safety prevention practices (i.e., proper cleaning process, hand hygiene, standard & isolation precautions where and if required and proper use of personal Protective Equipment (PPE).

• I Demonstrated that customer needs were the highest priority. I Followed cash control and security procedures, maintained inventory, managed labor, reviewed financial reports, grew sales, and took appropriate action in these areas when necessary. I Had to have a solid working knowledge of administrative processes. I assisted RGM in sourcing, recruiting, interviewing, and hiring new team members. I Assisted RGM with scheduling facility maintenance needs. I handled people's(customers and staff) issues as they occurred when the RGM was out of the restaurant. I Professionally and Frequently interacted with Human Resources, accounting & payroll departments.