Edward L. Cook
Houston,TX
Summary
Objective: To obtain a career job in Promotions/Marketing utilizing my skills and experience.
Driven and resourceful administrative professional with 10+ years of experience in Radio, assisting with work of high-achieving executives. Track record supporting professional needs with well-organized precision. Successfully manages high-volume workloads in rapidly changing environments.
Overview
17
17
years of professional experience
Work History
Receptionist/ Front End Supervisor
Audacy Radio Houston
02.2014 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Over prize distribution for all stations.
- Help coordinate meet & greet experiences/live lounges for Artist visits.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Created engaging content for Pinterest, Facebook, and Instagram.
- Played a pivotal role in enhancing company reputation through exceptional customer service while addressing inquiries from listeners, advertisers or sponsors.
- Increased brand awareness by implementing targeted marketing campaigns and social media strategies.
- Supported revenue generation efforts through involvement in brainstorming sessions for advertising campaigns and sponsorships.
- Facilitated successful remote broadcasts by coordinating logistics, equipment setup, and staff deployment.
- Assisted in the growth of social media presence by creating engaging content for various platforms.
- Expedited internal processes and boosted productivity by effectively managing office supplies and station resources.
- Boosted listener engagement by helping organize creative promotions, events, and contests.
- Maintained accurate records of advertisement placements for seamless billing process.
- Screened calls and emails and responded accordingly to support executive correspondence.
- Facilitated training and onboarding for incoming office staff.
- Assisted coworkers and staff members with special tasks on daily basis.
- Collaborated with sales staff to help plan campaigns.
- Scheduled promotion assistants staff for events, ensuring smooth execution of events.
- Supported the sales team by providing air checks, pre-logs and post logs directly to clients.
Sales Associate
Banana Republic
01.2008 - 01.2013
- Maintain up-to-date knowledge of store policies regarding payments, returns and exchanges
- Prevent store losses using awareness, attention to detail and integrity
- Work as a team member performing cashier duties, product assistance and cleaning
- Describe use and operation of merchandise to customers
- Placed special merchandise orders for customers
- Share product knowledge with customers while making personal recommendations
- Demonstrate customers come first by serving them with a sense of urgency
- Maintain friendly and professional customer interactions
- Greet customers upon entrance and handled all cash and credit transactions
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Assist customers over the phone regarding store operations, product, promotions and orders
- Manage floor when store managers were not available or busy
- Maintain respect from my staff, leadership staff, as well as customers
- Performed inventory control.
Education
Bachelor of Business Administration Marketing -
Prairie View A&M University
Prairie View, TX08.2012
Skills
- Strong organizational skills
- Excellent Interpersonal Skills / Customer Interface
- Active listening skills
- Energetic work attitude
- Leadership and management ability
- Deadline-oriented
- Computer Literate: Microsoft Excel, Word, Power Point, Data Entry, Wide Orbit, Promo Suite, SPARC Media Hub, and Audience
- Time Management
- Merchandising Strategies
- Customer Acquisition
- Teamwork and Collaboration
- Social Media; TikTok, Instagram, & Facebook
Accomplishments
- Prairie View A&M "PV CHOICE AWARDS SHOW" Head Coordinator (08,09)
- Prairie View Leaders (07)
- Ms. Prairie View A&M University Committee (07-10)
- Member of the Campus Activities Board (07-11)
- Member of the Prairie View A&M University Choir (07-10)
- Member of a Community Project Group (formulated marketing plan for new Continuing Education Program at Prairie View A&M University)
References
Will be sent when requested
Hobbies:
- Professional Singer/Musician
- Member of Lowkey R&B Media publication
- Young Adult Director/Mentor at McGee Chapel BC.
- Music/Visual Content Creator
Timeline
Receptionist/ Front End Supervisor
Audacy Radio Houston
02.2014 - Current
Sales Associate
Banana Republic
01.2008 - 01.2013
Bachelor of Business Administration Marketing -
Prairie View A&M University
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