Edward D. White II
Braintree,MA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Enterprise Rent-A-Car
01.2019 - 03.2020
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Delivered prompt service to prioritize customer needs.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Handled customer inquiries and suggestions courteously and professionally.
- Maintained composure and work quality while under stress.
- Responded proactively and positively to rapid change.
- Sought ways to improve processes and services provided.
Restaurant Busser
Granite Links Golf Club
01.2017 - 09.2018
- Emptied on-site trash receptacles into dumpsters and large waste receptacles.
- Helped manage operations of restaurants by cleaning up spills and other messes quickly to minimize hazards.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Reset and cleaned tables quickly to prepare for new customers.
- Improved customer satisfaction rates by answering customers' questions and resolving issues.
- Coordinated with kitchen staff to determine timely delivery and accuracy of food orders.
- Collaborated with team members to address emergent dining room situations and fill gaps in duty schedules.
- Delivered smooth and timely service to customers by offering additional silverware, extra napkins, and cleaning spills.
- Pitched in extra hours and helped other staff during unexpected times of high volume to improve seating availability and food delivery to tables.
- Assisted with moving tables, chairs and other restaurant service equipment within dining rooms.
- Reset used tables within prescribed timeframes to expedite turnover and increase available dining room space.
- Trained new staff in bussing and cleaning procedures.
- Worked well in diverse team settings by partnering with others to complete tasks.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Answered inquiries skillfully and provided menu recommendations to suit customer preferences.
- Developed excellent relationships with managers and fellow team members to support team success and positive work environment.
- Provided respectful and courteous bussing services while operating within active dining rooms.
- Participated in pre-staging dining rooms for meals, arranging tables according to restaurant policies.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Organized and cleaned assigned sections by sanitizing and cleaning table, counter, and kitchen surfaces.
- Transported dirty utensils, dishes, and trays to kitchen to help team stay on top of cleaning.
- Refilled drinks and provided extra napkins and silverware to go extra mile in serving customers.
Dishwasher
Grove Manor Estates
01.2016 - 01.2017
- Troubleshot equipment malfunctions and completed minor repairs to keep equipment functioning.
- Boosted team efficiency by keeping kitchen areas organized, clean, and properly sanitized.
- Stored dishes, utensils and kitchen equipment in proper locations.
- Cleared, washed and stacked all plates, dining utensils, and trays quickly and without breaking.
- Washed equipment, surfaces, refrigerators, and other areas and applied sanitizing chemicals.
- Disinfected counters and wiped down food prep surfaces to prevent illness and cross-contamination from raw meats.
- Kept kitchen areas neat and clean by removing trash and organizing supplies.
- Washed dishes and assisted in bussing tables.
Movie Theater Employee
AMC Theatres
07.2013 - 07.2014
- Managed multiple tasks simultaneously and completed all assigned duties each shift.
- Provided guidance on seating and ticketing procedures to increase customer satisfaction.
- Welcomed guests to theater with friendly demeanor and smile and directed to screening rooms.
- Directed ticket holders to seats and facility locations.
- Sold admission, processed payments, and issued tickets.
- Stocked and organized concession supplies to provide customers with food and beverage options.
- Worked with other staff members for smooth theater operations.
- Provided customer service by selling tickets and merchandise, answering questions, and distributing programs.
- Maintained lobby, hallway, and auditorium cleanliness using various sanitation practices.
- Provided exceptional customer service to promote positive movie-going experience.
- Greeted customers with smile and provided friendly, knowledgeable service.
- Performed routine inspections of theater to identify safety hazards.
- Handled emergency situations to maintain safety of staff and customers.
Education
Bachelor of Science - Human Resources Management
Bridgewater State University
Bridgewater, MA05.2022
Associate of Science - Business Administration And Management
Massasoit Community College
Brockton, MA05.2018
Skills
- Conflict Mediation
- Technical Support
- Office Equipment Proficiency
- Problem-Solving Ability
- Customer Relationship Management
- Customer Relations
- Microsoft Word
- Team Development
- Grammar
- Customer Service
- Business Development Understanding
- Calm and Professional Under Pressure
Timeline
Customer Service Representative
Enterprise Rent-A-Car
01.2019 - 03.2020
Restaurant Busser
Granite Links Golf Club
01.2017 - 09.2018
Dishwasher
Grove Manor Estates
01.2016 - 01.2017
Movie Theater Employee
AMC Theatres
07.2013 - 07.2014
Bachelor of Science - Human Resources Management
Bridgewater State University
Associate of Science - Business Administration And Management
Massasoit Community College
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