Edward E. Morales-Perez
Orlando,FL
Summary
My goal is to get a job where I can perform my professional knowledge and skills. In addition to fulfilling all task assigned professionally and efficiently to achieve my goals on time.
Overview
5
5
years of professional experience
Work History
Outbound Telemarketer
Chater Communications
08.2023 - Current
- Cold called over 500+ potential customers per day to help with marketing efforts and increase sales.
- Pitched products and services to potential customers, securing new deals and sales opportunities.
- Utilized sales techniques to build customer interest and close sales.
- Explained product prices and packages as well as answered questions and addressed concerns of customers.
- Asked relevant questions to assist customers with selecting needed or requested products and services.
- Set up appointments with interested customers according to schedule availability.
- Developed extensive knowledge of products and services to better assist customers.
- Educated customers on product and service benefits, explaining features and answering questions.
- Overcame objections using friendly, persuasive strategies.
Dealer Operation Specialist
Safe Streets USA LLC
04.2022 - 02.2023
- Actively listened to customers, handled concerns and escalated issues as efficiently possible.
- Answered constant flow of customer calls with minimal wait times.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Documented and detailed calls and complaints accordingly.
- Responded to customer calls and emails to answer questions about products and services.
- Addressed customer account discrepancies and concerns.
- Detailed payment options and explained price, receipt and billing details to customers.
- Resolved concerns with products or services to help with retention and drive sales.
- Processed debit and credit card and electronic check payments.
- Analyzed applicants' credit and property evaluations to determine loan feasibility.
CSR - Customer Service Representative
Tradewind Aviation, LLC
07.2021 - 03.2022
- Oversaw ticketing, gate and ramp services.
- Assisted passengers with check-in and boarding processes, enforcing compliance with airline policies.
- Rescheduled flights, issued refunds and assisted passengers with alternative travel arrangements.
- Checked in luggage and confirmed all carry-on items met federal guidelines.
- Provided exceptional customer service to passengers, addressing concerns and resolving issues.
- Tagged baggage and routed to appropriate location for loading and screening.
- Announced flight status updates and information about gate changes over PA system.
- Monitored security and maintained operational protocols.
- Escorted passengers from terminal to aircraft.
- Prepared detailed passenger manifests and other reports to meet organizational needs.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Provided high level VIP services.
Education
GED -
Nafian Collage
Trujillo Alto, PR05.2021
Skills
- Punctuality
- Time Management
- Cooperator
- Team Collaboration
- Dynamic computer management
- Payment Processing
- Knowledge in accounting principles
- Customer Service and Acquisition Strategies
- Microsoft Office
- Bilingual
- Communication Skills
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Assessments
Customer service, Proficient, 03/01/21, Identifying and resolving common customer issues
Timeline
Outbound Telemarketer
Chater Communications
08.2023 - Current
Dealer Operation Specialist
Safe Streets USA LLC
04.2022 - 02.2023
CSR - Customer Service Representative
Tradewind Aviation, LLC
07.2021 - 03.2022
GED -
Nafian Collage
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