Edward L. Exley

Office of Veterans Services

• Patient Advocates office, University Drive VA Hospital
• Passing information on to veteran as follows Pact Act to Veterans VA VBA Information packets
• Customer relations with escorting lost patient to their destination in VA hospital
• Creating PDF Seeking Approved PDF's for repro of document for passing of information to patient and Veterans
• Worked effectively with staff from all departments to coordinate resolutions.
• Responded to patient concerns and questions with compassionate and knowledgeable service.
• Engaged with patients to provide critical information.
• Helped address client complaints through timely corrective actions and appropriate referrals.
• Sitting up display for information in VA Hospital, Atrium
• Using survey for Director of University Drive VA Hospital
• Tasked to be professional, respectful, integrity, good customer service, dependable, well informative, Honor chain of command
• Doing surveys with patients on 4th, 5th, 6th floor, Environmental Management of large hospital/healthcare facility. One on One speaking, helping our in patients. Seeing in person actually making differences to patient stay when able to help with issue when available. Not assuming but also seeing we are making difference for them. After speaking to our In Patient Advocate for guidance of knowledge to correct issue.
• Also speaking to individual vet patient to surveys as required to ask when surveys available to get their, ( Patients) inputs.
• Customer relations with positive motive
• Work With Windows Word, Excel, PDFs, Teams,
• Skilled at working independently and collaboratively in team environment
• Self-motivated, with strong sense of personal responsibility
• Proven ability to learn quickly and adapt to new situations
• Worked well in team setting, providing support and guidance
• Managed time efficiently in order to complete all tasks within deadlines
• Demonstrated respect, friendliness and willingness to help wherever needed
• Excellent communication skills, both verbal and written
• Passionate about learning and committed to continual improvement
• Strengthened communication skills through regular interactions with others
• Used critical thinking to break down problems, evaluate solutions and make decisions
• Paid attention to detail while completing assignments
• What have done in “In Patient Advocate Office”
• Patient Warm Hands off,
• VA Patient escort
• VA Patient Interviewer
• Customer Relations
• CB Units Building 3, 4, 5, Med building 29
• Building 1, areas. 3w, 4w, 5w, 5w 5STD, 6w, 9w
• TMS Classes
• Phase 2 De-Escalation Class 2B 3/21
• Phase 3 De-Escalation Class 3 4/4
• Inpatient Phone system,

• Was responsible for ordering all Linen for VHA University Drive. These included following, Sheets Flat, Fitted sheet, Bath Towels, Wash Cloths, Thermal Blankets, and Bat, Blankets
• Paperwork for ordering and receiving Clean Care manifest each day and file monthly reports
• Order and disperse scrubs to all University Drive Scrub machine daily Monday through Friday
• DO Quality Control on product coming in and if out of spec
• Incoming Linen that have discrepancies are properly logged and then decommissioned
• Maintain Scrub X machines, for hospitals if any issue was able to trouble shoot machine and if all else fails, Hard reset and would reset computer
• Was given personnel that when needed to restock of their designate floors each day of Linen required for that floor
• Maintain computer access as ordering, creating templates for use in ordering, tagging, logging, of products and labeling
• Communicate to customers by Phone, and email when needed
• Emails, and face to face daily with supervisor and Assistant Chief
• Contact with different service lines in VA Hospital by email or phone as well face to face as well when needed
• Have good customer relations with VA different Service lines, as well as out of VA with customers and suppliers
• Was assigned staff that are tasked to serve certain floors, are also cross trained if worker is absent
• New product is stamped as to appropriate labeling as VA Property and
• Have received outstanding Reviews, for 2019, 2020, 2021, 2022, for work I do in linen Room,
• Have good customer care relations with all have contacted far as VA and outside VA bossiness's
• Was also administrator on issuing and monitoring Scrub X Scrub machine Scrub Cards.
• Was one of few qualified VA Employees', able to issue scrub x and trouble shoot scrub x machine when malfunctioned
• Also trained many EMS employees as what to do in Linen room for 4years.
• Including stamping new clothing, Scrubs, P.J. with VA Logos
• Emailing Clean Care as sending new Linen to Clean crew to launder return Including Kitchen Towels
• Used irons and iron boards to press clothing, folding and organizing garments
• Collected soiled linens and clothing and pretreated stains
• Maintained safety practices at all times to protect personnel and laundry loads
• Examined dried clothes to identify stains, tears and issues
• Received and counted clothing items to provide fees and date of pick up for customers
• Inspected stocks to identify shortages, replenish supply and maintain consistent inventory
• Assisted with unloading and loading customer laundry items
• Kept track of customer laundry items by properly sorting, identifying and storing clothing
• Restocked supply inventories and notified supervisors of shortages for customer convenience
• Inspected soiled articles to determine sources of stains, locate color imperfections, and identify items requiring special treatment
• Delivered superior customer service by responding to inquiries and complaints
• Supported accurate records by recording laundry and dry-cleaning processes and transactions
• Performed Quality control on End product daily. Report issues to Supervisor n Cleaning company

• Performed cleaning of all floors in Building 71. Was specifically to clean Dental department.
• Building 50, Building 51,
• Building 70
• Also, Domiciliary, With floor, Rider Scrubber
• Did this daily to keep floors clean
• Had many of compliments Plus also did some customer relations with patients.
• Ran floor machine daily. Also did daily safety check on machine as to maintain care of machine.
• Self-motivated, with strong sense of personal responsibility
• Proven ability to learn quickly and adapt to new situations
• Managed time efficiently in order to complete all tasks within deadlines
• Used critical thinking to break down problems, evaluate solutions and make decisions
• Paid attention to detail while completing assignments
• Skilled at working independently and collaboratively in team environment
• Self-motivated, with strong sense of personal responsibility
• Worked well in team setting, providing support and guidance
• Worked effectively in fast-paced environments

• Administration, Perform daily inpatient rounds to determine that patient's needs are being met and to troubleshoot where needed
• Assist with data collection and patient advocacy to drive patient satisfaction and service recovery
• This consisted with interviewing patients, interact with head nurses of each floor when needed and case workers and different departments in VA Hospital to take of patients needs.
• Which intern raised survey score high for our report as most patient happy with what was don for there situation I worked with Windows 2010, 2016 and also Office 365 Word and Excel, Survey Monkey. We surveyed patient on 3w, 4w, 5w, 5w 5STD, 6w, 9w
• Patient Warm Hands off,
• VA Patient escort to their appointment if lost
• Delivering mail to 7th floor for Survey Monkey Verifications
• VA Patient Interviewer
• To assist with Inpatient advocate, “Pamela Hook”
• Had interaction with patient and assist when needed on Va technology of Kiosk, Red Coat advisors
• Data entry as excel for daily job description
• Customer Relations
• Data entry to Survey Monkey for VA report
• CB Units Building 3, 4, 5

(Served 11 month, two weeks at this duty station Med building 29 until EMS pulled me back to H.J. Heinz VA Hospitals

• Worked effectively with staff from all departments to coordinate resolutions.
• Responded to patient concerns and questions with compassionate and knowledgeable service.
• Entered details into computer systems and managed database of information.
• And ask questions that patients have and bring them too Pamela Hook and then she communicates to me as what needs to be done of brought to patient s they know what to do to deescalate or take care of concern of patient any VA policies

Pamela Hook Communicate with measures what to do to rectified patients issue or steer them as right direction to accomplish what they wanted

· Pamela Hook also has asked fill the Survey monkey as to survey filled for VISN, 4 processed when I do interview a patient

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• Up to 8-15-2017.as of 6-27-2018
• To look for dusty, dirt and obvious other non clean issue found in VA buildings so area is clean properly
• Enter daily what issue found by Computer entry and email to superiors of data collected and reports typed up and email as to such
• Do TMS courses, that are required,
• Have been asked to speak to patients on floors when at U.D
• Emails daily when needed
• Windows Office
• Conducted regular room inspections to verify compliance with housekeeping standards.
• Completed schedules, shift reports, and other business documentation.
• Disposed of trash and recyclables each day to avoid waste buildup.
• Trained and mentored new staff on cleaning and safety protocols.
• Self-motivated, with strong sense of personal responsibility
• Proven ability to learn quickly and adapt to new situations
• Worked well in team setting, providing support and guidance
• Worked effectively in fast-paced environments
• Managed time efficiently in order to complete all tasks within deadlines
• Demonstrated respect, friendliness and willingness to help wherever needed
• Excellent communication skills, both verbal and written
• Passionate about learning and committed to continual improvement
• Proved successful working within tight deadlines and fast-paced environment
• Strengthened communication skills through regular interactions with others
• Skilled at working independently and collaboratively in team environment
• Self-motivated, with strong sense of personal responsibility
• Worked well in team setting, providing support and guidance
• Proved successful working within tight deadlines and fast-paced environment
• Organized and detail-oriented with strong work ethic
• Adaptable and proficient in learning new concepts quickly and efficiently
• Paid attention to detail while completing assignments

• Conducted regular room inspections to verify compliance with housekeeping standards.
• Communicated repair needs to maintenance staff.
• Managed laundry sorting, washing, drying, and ironing.
• Developed and implemented detailed housekeeping standards to promote cleanliness standards for guest rooms and common areas.
• Disposed of trash and recyclables each day to avoid waste buildup.
• Trained new staff on cleaning and safety protocols when asked to show new employee as to how, and what are responsible to clean.
• Responsible for building 71 Dental as was assigned area.
• Cleaned dental office, dental patient stations,
• Also cleaned and maintained Dental Denture area
• Skilled at working independently and collaboratively in team environment

• Duties were as followed as took numerous classes from Kathy Long EMS training office, worked 2nd shift House keeping in Building 71, Was tasked to clean dental area in building 71
• Was tasked to make sure it was disinfected and no germs nightly
• Proper hygiene was used and wore protective clothing and eye, also mouth n nose mask of n-95 mask when required
• Polished floor as buffer when needed
• Was tasked with duties and did not need supervised as trusted to proceed procedures VA
• Set of rules.
• Skilled at working independently and collaboratively in team environment
• Self-motivated, with strong sense of personal responsibility
• Proven ability to learn quickly and adapt to new situations
• Skilled at working independently and collaboratively in a team environment
• Self-motivated, with a strong sense of personal responsibility
• Worked well in a team setting, providing support and guidance
• Worked effectively in fast-paced environments
• Managed time efficiently in order to complete all tasks within deadlines
• Demonstrated respect, friendliness and willingness to help wherever needed
• Excellent communication skills, both verbal and written
• Passionate about learning and committed to continual improvement
• Proved successful working within tight deadlines and a fast-paced environment
• Strengthened communication skills through regular interactions with others
• Organized and detail-oriented with a strong work ethic
• Adaptable and proficient in learning new concepts quickly and efficiently

• As housing and CWT
• Program
• Worked as CWT waiting to get hired to VA Hospital
• Took EMS
• Training classes
• Started DOM council as secretary and in December as people left DOM Also had pleasure to be Dom President
• Implemented Movie night as weekend and noting to do as couldn't leave DOM on Friday n
• Saturday nights as considered trigger night
• So with selling of 50-50- tickets contacted Sharpsburg pizza joint
• With proceeds of money from 50-50 would get 10 pizza's for $100.00 and rent 2 movies which could watch on Friday night DOM would lets us stay up past lights out as conducted.
• No problems from DOM staff and could watch movies and eat pizza.
• Skilled at working independently and collaboratively in a team environment
• Self-motivated, with a strong sense of personal responsibility
• Proven ability to learn quickly and adapt to new situations
• Worked well in a team setting, providing support and guidance
• Worked effectively in fast-paced environments
• Managed time efficiently in order to complete all tasks within deadlines
• Demonstrated respect, friendliness and willingness to help wherever needed
• Excellent communication skills, both verbal and written
• Passionate about learning and committed to continual improvement
• Proved successful working within tight deadlines and a fast-paced environment
• Strengthened communication skills through regular interactions with others
• Adaptable and proficient in learning new concepts quickly and efficiently
• Paid attention to detail while completing assignments
• Worked flexible hours across night, weekend and holiday shifts
• Developed and maintained courteous and effective working relationships
• Participated in team projects, demonstrating an ability to work collaboratively and effectively
• Cultivated interpersonal skills by building positive relationships with others

• Homeless Pittsburgh, on streets
• Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
• Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
• Built strong relationships with clients to deliver emotional support and companionship.
• Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
• Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
• Provided compassionate and patient-focused care to cultivate well-being.
• Completed regular check-ins and progress report for each client.
• Self-motivated, with strong sense of personal responsibility
• Proven ability to learn quickly and adapt to new situations
• Worked effectively in fast-paced environments
• Managed time efficiently in order to complete all tasks within deadlines
• Demonstrated respect, friendliness and willingness to help wherever needed
• Excellent communication skills, both verbal and written
• Passionate about learning and committed to continual improvement
• Proved successful working within tight deadlines and fast-paced environment
• Adaptable and proficient in learning new concepts quickly and efficiently

• De-Manufacturing, Refurbishing of precious metals, Deconstruct and refurbish office equipment, recover and recycle precious metals from server A-boards
• Operated forklift to load and unload materials and equipment on trucks.
• Solved and identified any complex issues that impacted management.
• Gold Pins, Silver, Lead, Platinum, Memory
• Chips, Video cards, Processors,
• Products where sold on net by EBAY
• Windows Office 2007 word and excel and Dos

• Responsible for handling, Care of all Chemicals designated Chemicals on base.
• To ensure labels where correct, Properly placed on container and packages
• Check each building for any new Chemicals weekly
• Update all MSDS books
• Labeled products, rotated stock and fronted merchandise for appealing display.
• Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors.
• Identified and tracked slow-moving inventory, recommended promotions and determined optimal replacements.
• Updated manuals to reflect amending of rates, rules or regulations.
• Self-motivated, with a strong sense of personal responsibility
• Proven ability to learn quickly and adapt to new situations
• Worked effectively in fast-paced environments
• Managed time efficiently in order to complete all tasks within deadlines
• Demonstrated respect, friendliness and willingness to help wherever needed
• Passionate about learning and committed to continual improvement
• Adaptable and proficient in learning new concepts quickly and efficiently
• Paid attention to detail while completing assignments

• (PA), attend many number of advanced topics classes
• Volunteer, ) l was EMT and Also Fire department member
• Ambulance service,
• Fundamental of Fire Firefighting training 1995 class certified
• EMT Mass Citification
• EMT Certification
• EMT Certification
• CPR certifications
• Served mostly ambulance service and when needed served in Fire department on call. And on fire calls if EMT ambulance service was already full of help
• Also, with Military medic training was EMT. Certified which was EMT
• Intermediate, Besides Pennsylvania other states recognize EMT I
• Served as medic for PA Army National guard at Erie, PA
• Also served as Medical when deployed to Hurricane Katrina 2005. Also Hurricane Rita from Sept 1st 2005 till June 2006.
• Served areas as Hammond, Slidell, Bogalusa, Eastern and south eastern areas of Lake Pontchartrain, And Northern New Orleans. under Hurricane Katrina
• Served Areas of Lake Charles, LA Beaumont TX, Port Author, TX Galveston TX, Texas City, TX under Hurricane Rita. 2005
• Tasked as helping with help as Food, drinking water, Water Buffalo, Putting Tarps on damaged roof from Hurricane, Search n Recovery,
• Treated not only military personnel but also civilians until FEMA had locations set up for Medical attention
• Conducted equipment and vehicle checks to maintain continuous and safe operation
• Responded to 911 calls for medical emergencies
• Maintained levelheadedness and efficiency in high-pressure situations, effectively prioritizing tasks to save lives and provide medical care.
• Maintained accurate patient records and documentation of treatments to enable tracking history and safeguard information.
• Conducted equipment and vehicle checks to maintain continuous and safe operation.
• Evaluated patient vital signs and status to determine care needs using pulse oximeters and electronic vital sign machines.
• Controlled wounds and injuries in-route to hospitals, prepping patients for advanced treatments or maintaining conditions pre-arrival.
• Communicated with patients about pain, comfort, and needs during transportation and preliminary medical care.
• Developed and maintained rapport with coworkers and local hospital staff to facilitate efficient patient care.
• Evaluated patient histories to assess and prioritize levels of care.
• Triaged patients in emergency situations based on life-threatening needs and delegated tasks to better provide treatment to maximum patients at once.
• Collaborated with medical professionals to communicate patient needs with accuracy and speed using hospital and medical codes.
• Utilized oxygen tanks, EKG and IVs to perform various medical procedures.
• Administered CPR, oxygen and other life-saving medical treatments.
• Assisted with lifting and moving patients.
• Followed all safety protocols and took necessary precautions while providing care.
• Responded to 911 calls for medical emergencies.
• Handled patient transfers from one medical facility to another.
• Transported patients to medical facilities and provided transportation to follow-up appointments.
• Utilized communication devices to maintain contact with supervisors.
• Observed patient behavior to report changes to medical personnel.
• Operated as driver of Ambulance to medical emergency's, also Operated Ambulance to hospital as driver
• Performed medical care in Ambulance for patient as Directed by Paramedic on Ambulance
• Noted all Medical n Fire dept. required paperwork, Timely and to what was expected
• 
  

• Coordinated with team to develop and utilize Blair customer service, order entry phone system.
• Responsible for order input and customer sales in casual clothing and home goods industry.
• Processed sales orders, returns, and warranty claims while answering customer complaints and providing world class customer service
• Utilized Windows 2007 Office pro for business
• Have Esperance with Windows Word 2005
• Excel spread sheet
• Placed orders for customers by phone and emails as customers would either call or place orders by email
• And then process orders once typed up by sales agent and at customers request would be placed.
• This also required Speaking to customers who had discrepancies as to product had or received
• As Blair has life time guarantee of there product
• I was also was sales agent for LINEN SOURCE, sales department
• These sales where by computer base orders and info and billing question's as placing orders and payment by there credit card information they gave sales agent
• This required sales agent to be aware and pay special attention to details
• If customer had issue with product purchased, sales agent or myself would see if customer would prefer new order of clothing or product sent to them or there money back.
• Customers where happy at end of there calls 90% of time
• Also required data base and typing of what customer had said or his comments as transcript
• Other lines were offered besides Blair and Linen accessories and other major products.
• Also Corresponded with supervisor and communicated with customers in professional order.

• Operation of Mack, Plow truck, plowing State highways in Warren, County PA.
• Also operated 10 Ton High lift drop bucket loading and mixing of Salt and sand mixtures
• Followed safety precautions to avoid personal injury and provide safe work environment.
• Used problem-solving skills to alleviate issues efficiently with minimal supervision.
• Loaded Brine truck to Plow and Brine mixture of Brine to water so snow and ice will melt to temperature of 9 degrees and above
• Pre-trip mid trip and post post-trip of truck and plow each day 1st echelon maintenance when needed
• Had to keep log of daily performance required to conduct this job
• I also work two different years as Temporary Winter program as only was to get hired full time
• When person either retires or quits
• If not, you work Winterer maintenance until there i opening
• This is there hiring process.
• Self-motivated, with strong sense of personal responsibility
• Proven ability to learn quickly and adapt to new situations
• Worked well in team setting, providing support and guidance
• Worked effectively in fast-paced environments
• Managed time efficiently in order to complete all tasks within deadlines
• Excellent communication skills, both verbal and written

• Patient Warm Hands off,
• Inpatient Phone system,
• VA Patient escort to their appointment if lost
• Delivering mail to 7th floor for Survey Monkey Verifications
• VA Patient Interviewer
• To assist with Inpatient advocate, “Pamela Hook”
• Kiosk, Red Coat advisors
• Data entry as excel for daily job description
• Customer Relations
• Data entry to Survey Monkey for VA report
• CB Units Building 3, 4, 5(Served 11 month, two weeks at this duty station Med building 29until EMS pulled back to H.J
• Heinz EMS pulled3w, 4w, 5w, 5w 5STD, 6w, 9w back to H.J
• Heinz), expert in field of chemical identification, utilization, ( MSDS) and safety
• Operated Computer
• Windows Office 2007
• Windows Word, Excel

• Operated Over road Tractor and 52 Ft Flat Bed
• Trained some new drivers to familiarize with loading areas, log procedures and handling truck safely.
• Used forklifts to safely load and unload cargo.
• Drove truck to weigh stations before and after loading and along routes to document weight and conform to state regulations.
• Operated with safety and skill to avoid accidents and delays.
• Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
• Maintained daily, legible DOT log book and submitted corresponding documents.
• Clearly communicated with dispatchers to give updated information on estimated times of arrival and latest road conditions.
• Maximized load safety by balancing, securing, and weighing products.
• Inspected trucks for malfunctions and reported vehicles to management for corrective action.
• Pre-trip and mid trip and post trip of Vehicle and trailer each day, to drive at professional manner and had no accident or fines while driving
• Maintain correct logbook of daily runs and to run legally under DOT required 14 Hr.
• Law To Load and unload and safely secure load to not damage and tarp when needed as driver and company don't want any damage to product
• While with this company I had many different loads that was loaded on my retailer and deliver from Wisconsin to Texas to Florida and to Main and all states in-between
• Also went into Canada to take and receive loads in that country also
• Had no accidents or fines free with this company
• Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
• Completed regular inspections and maintenance actions, as well as basic equipment repairs, to keep equipment operating at peak levels.

• This company is known for their Peterbilt, Tractor and Freight liner tractor trailers as top of line and 54 Ft Box trailer
• Responsibilities of driver as follows
• Pre-trip, Mid Trip and Post trip daily walk around of vehicle and trailer making sure no defect or any safety issues before daily work schedule
• Occasional hand load or unload, picking up and delivery loaded trailer with sealed bands as loaded by company for DOT regulations
• To receive and transmit electronic documentation to dispatcher for proper procedures of required job,
• Call and speak to dispatcher and determine route as shortest way to destination with least out of route driving
• Detailed maps saves on miles driven and less diesel fuel used for run
• Company's runs where states of North Dakota, To Texas to Florida and to Main, all states in-between
• Operated with safety and skill to avoid accidents and delays.
• Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
• Maintained daily, legible DOT log book and submitted corresponding documents.
• Dropped and hooked trailers and changed configuration of equipment.
• Clearly communicated with dispatchers to give updated information on estimated times of arrival and latest road conditions.
• Maximized load safety by balancing, securing, and weighing products.
• Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
• Inspected truck for defects and safe operating condition before, during and after trips.
• Inspected trucks and trailers before each trip to assess safety and identify maintenance concerns.
• Inspected vehicle before and after trips and logged and reported mechanical problems to avoid unsafe hazards.
• Completed daily inspections, basic maintenance and common repair actions to keep equipment operating at full capacity.

• Fuel, hauling Oils, Solvents, Waxes, and Gasoline's, and
• Asphalt products in tankers
• Trailers where from 4500
• Gallons to 9000
• Gallons of gasoline
• These where day cabs rig with no sleepers and unless went over t100 mile radius was able to do this in 14 hour period
• Did have over road trips also which even called going into country of Canada over by Toronto and in suburb was known Etobicoke Canada.
• Canada to Castro Plant and pick up 6000 Gallons of Cam 2 product at 300 degrees when loaded onto trailer And deliver that anywhere from North
• Dakota to Texas to Florida to Main and any state in-between
• Loading and unloading of all liquids I had to haul and deliver loads safely and on time to customer
• Pre-trip, mid trip, and Post trip, vehicle and trailer every day
• Maintain logbook of daily commercial driving per 14 hr.
• Period
• Perform 1st echelon maintenance when needed on road.
• Unloaded fuel at gas stations, taking care to prevent spills.
• Operated controls to load tanks at fuel distribution depots.
• Performed regular inspections and reported issues to company mechanics.
• Supported customer service objectives by staying in communicating with dispatch and independently resolving common concerns.
• Drove tanker trucks to make deliveries of gasoline, lubricating oil and crude oil to customers.
• Achieved daily delivery targets with optimized routes and quick turnarounds at delivery locations.
• Completed incident reports for damages, accidents and other notable activities.
• Maintained accurate logs and reports regarding on-time delivery of fuel, mileage covered and fuel consumed.
• Followed OSHA and DOT requirements to minimize risks and company liabilities.
• Inspected truck for defects and safe operating condition before, during and after trips.
• Inspected trucks and trailers before each trip to assess safety and identify maintenance concerns.
• Inspected vehicle before and after trips and logged and reported mechanical problems to avoid unsafe hazards.
• Completed daily inspections, basic maintenance and common repair actions to keep equipment operating at full capacity.
• Fastened chains, straps, covers, and binders to secure load during transit.
• Determined quickest and safest routes for delivery by using effective planning and organizational skills.
• Communicated with dispatchers and other office personnel to handle two-way updates and adjust daily schedules.
• Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
• Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.

• Windows Office 98, Excel 98
• Windows Office 2000 Excel 2000
• Windows Office
• Managed time efficiently in order to complete all tasks within deadlines
• Demonstrated respect, friendliness and willingness to help wherever needed
• Organized and detail-oriented with strong work ethic
• Used critical thinking to break down problems, evaluate solutions and make decisions
• Developed and maintained courteous and effective working relationships
• Identified issues, analyzed information and provided solutions to problems

• First two weeks not only treated military as medic
• But treated civilians in need of medical help
• Clinic alone treated well over 350 civilians in first two weeks until saw FEMA
• Treated Northern New Orleans Area and Across lake of Pontchartrain
• Slidell, Bogalusa, and Hammond area
• After FEMA were back to treating own troops, until Hurricane Rita and then saw more civilians in Lake
• Charles Louisiana for Hurricane Rita until FEMA came there also.
• Assessed nature and extent of illness or injury to establish and prioritize medical procedures
• Provided CPR and used automated external defibrillators (AEDs) to revive patients in cardiac arrest
• Used defibrillators and oxygen tanks during patient care and transport, increasing chances of survival
• Responded to emergency calls to provide immediate and life-saving medical care
• Conducted end-of-shift cleaning, sanitation and resupply of equipment to promote organized, sanitary workstation
• Inspected equipment and resolved deficiencies prior to in-service operations
• Interpreted limited histories and used physical examinations to identify potential underlying critical issues

• Duty's to pre-trip vehicle or Roll off for any damage and make sure Roll off isn't damaged where its unsafe for road or customer
• Responsibility's as to find out what is needed for orders for that load
• Meaning what size roll off, what is pick up or delivery; Make sure have safety tarp system if needed
• Pre-trip vehicle and make sure all paperwork is in proper order
• Also, to make sure known delivery location is truck friendly for item to be dropped or picked up
• Make sure all bill of laden are turned in correctly
• And all loads are EPA and
• DOT and OSHA laws
• Make sure to comply by all laws for DOT, PA CDL,
• Communicate with dispatch when needed by phone or Computers in truck (QUALCOMM, may include:
• Inspected truck for defects and safe operating condition before, during and after trips
• Inspected trucks and trailers before each trip to assess safety and identify maintenance concerns
• Inspected vehicle before and after trips and logged and reported mechanical problems to avoid unsafe hazards
• Completed daily inspections, basic maintenance and common repair actions to keep equipment operating at full capacity
• Completed regular inspections and maintenance actions, as well as basic equipment repairs, to keep equipment operating at peak levels
• Completed routine maintenance on truck to keep in working order
• Completed preventive maintenance checks and basic repairs to vehicles
• Inspected load security and checked for damages
• Managed efficient unloading of freight, inspected merchandise, and documented customer concerns for supervisor

• Flat Bed 48' Split drop Axel
• Delivery Loads and Pick up loads safely across Midwest and Eastern
• States From North Dakota to Arizona Texas to Florida and to Main and all states in between
• To receive details on QUALCOMM communication orders for Pickup and
• Delivery of Loads from dispatcher
• To Pre- trip Truck and Trailer each day before pull out to go on runs in case of possible defects that may cause harm or to another driver
• Fill out DOT Logbook correctly and to make sure comply to orders of Department of Transportation
• To look in maps f United States and determine which roads to take and whatnot as possible load restrictions or Oversize load restrictions
• Determine which routes to take with least out of route driving Depart on run to pickup or deliver of these load that is on trailer
• Also, to make sure do first safety check 2 Hr. On road
• To load and secure or deliver and unsecured loads properly as need
• Make sure data entries are put in Drivers Log each day correctly at fault if done incorrectly
• At end of day either 14 Hrs.' from time of singing in on logbook are tobe safely off road at end of 14 hours, or 11
• Of driving in that 14-hour period
• And after work 70 hrs.
• Of work per week truck is down until following week as 36 Hr
• Reset
• Make sure data entries are correct in QUALCOMM Computer that is connected to dispatcher or company, so paperwork is submitted, and pay comes on time
• Driver for CMT hauls anything from whole trailer of Dry Wall 13 foot high and all way to back of trailer, this also includes Tarping loads, so don't get dirty or damaged, this is what TMC stands for “TARP My CARGO”.
• These loads are plywood, Dry wall, paneling, Steel pipe, Griffin Pipe, 2x2,2x4, 4x4, 1x6, 1x8,6x6, 8x8
• This load could be Insulation, Plastic type Bars, or Coiled steel and many other loads
• Responsibility is to make sure load makes it to distention without damage or dirty or rust and delivered safely
• Ensuring all loads are bond down without damaging product and then tarp most loads
• Drove truck to weigh stations before and after loading and along routes to document weight and conform to state regulations.
• Monitored delivery truck performance and performed routine maintenance to promote safe driving and delivery conditions.
• Obtained receipts or signatures for delivered goods and collected payments for services.
• Communicated with shipping and receiving personnel regarding bills of lading and delivered and transported freight.

• Worked for Domino's Pizza 3 different times in this time period 1st time was driver and pizza maker 2nd time was delivery driver
• Assistant Manager for t store 3rd time was driver and worked as assistant manager
• Assistant Manger on weekend closing store and finishing company paperwork and logs depositing daily proceeds to Bank deposit.
• Supervised operations team to support operational excellence and excellent customer service.
• Helped team members maintain business professionalism by coaching each on methods for delivering exceptional service to every customer.
• Communicated with customers to assess satisfaction with products and services received.
• Developed and maintain operational guidelines for staff.
• Monitored inventory and approved reorders of stock to secure necessary resources and meet customer demand.
• Taught employees how to collaborate on daily job tasks and achieve service targets.
• Introduced new methods, practices, and systems to reduce turnaround time.
• Monitored employee productivity and optimized procedures to reduce costs.
• Trained new employees on proper protocols and customer service standards.
• Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
• Interacted well with customers to build connections and nurture relationships.
• Monitored daily cash discrepancies, inventory shrinkage and drive-off.
• Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
• Managed purchasing, sales, marketing and customer account operations efficiently.
• Displayed very good communication and customer service skills.
• Interacted professionally with customers in person or by phone and acted with sense of urgency to drive positive customer experience.
• Verified orders prior to completing deliveries to avoid customer complaints.
• Met promised delivery times consistently by using GPS software to spot and avoid traffic delays.
• Planned optimal routes to deliver multiple orders per trip and achieve strong performance ratings.
• Followed delivery procedures such as remaining alert and aware of surroundings, learning delivery area and checking orders for quality and accuracy to promote food and service quality.
• Served customers promptly by smoothly collecting and delivering high volume of orders.
• Maintained organized, safe and clean work areas and complied with company safety and security standards.
• Processed payments by accepting cash, checks and credit and debit card payments.
• Kept delivery vehicle clean and neat to maintain company's professional reputation.
• Anticipated customers' questions and complaints and skillfully handled concerns.
• Followed traffic laws during delivery for safety of pedestrians and other vehicles.
• Inspected stocks to identify shortages, replenish supply of food delivery items and maintain consistent inventory.
• Maintained accurate documentation of delivery logs, order information and customer contact details to enable tracking history and maintain accurate records.

• Assembly employee who made and tested different types of Engine
• Oil Coolers
• These were for various types of vehicles
• These where of steel, cast, and aluminum type materials and were shipped to all over world
• Tasked to operate 10 Ton and below forklift, to produce product
• Was tasked from General laborer to Hight echelon work when needed
• These consisted of following,
• Quality Control and testing
• Excel Sheet data entry
• Windows 95 office
• Computer testing report Data Entry
• Windows DOS system
• Data system for logging of test for quality control
• Was Spay Painter of conveyer belt and spray booth of zinc base paint to paint product before shipped for all types of motors
• Paint was zinc based paint that had high anti rust base
• Company was bought out by China and 96 people were laid off and was offered extra schooling and chose to go to Transport Tech, Brookville, PA for Tractor Trailer school.
• Conducted quality assurance inspections on finished components and identified issues.
• Kept work areas clean, organized, and safe to promote efficiency and team safety.
• Operated various machines used in production processes.
• Trained new employees, instructing each in use of machinery, standard operating procedures and company policies.

• Polyurethane Tech
• Made product out of cured Out Polyurethane, Wheels, and tires of different types and sizes
• Did quality checks on the product
• And logged all data.
• Maintained safe working conditions and followed proper operating practices and procedures to avoid injuries and accidents.
• Maintained smooth production when operating injection molding machines and auxiliary equipment.
• Inspected molded product per quality requirements and mold book, delivering ideal results and minimizing waste.
• Tackled rework tasks with re-inspection, sorting, adjustments and cleaning of parts.
• Assessed manufacturing processes to diagnose and resolve issues affecting product quality.
• Checked work using calipers, micrometers and other measuring devices.
• Observed continuous operation of automatic machines to guarantee products met specifications and to detect jams or malfunctions, making adjustments as necessary.
• Contacted supervisor with detailed reports on equipment requiring advanced repairs to obtain quick resolutions and return machinery back to optimal performance levels.
• Selected and installed blades, tools or other attachments for each operation.
• Checked over casting machines prior to start of each shift to identify and resolve any issues.
• Reviewed job specifications prior to setting up casting machines to determine appropriate time and temperature settings.
• Maintained safe working conditions and followed proper operating practices and procedures to avoid injuries and accidents
• Maintained smooth production when operating injection molding machines and auxiliary equipment
• Inspected molded product per quality requirements and mold book, delivering ideal results and minimizing waste
• Tackled rework tasks with re-inspection, sorting, adjustments and cleaning of parts
• Assessed manufacturing processes to diagnose and resolve issues affecting product quality
• Checked work using calipers, micrometers and other measuring devices
• Answered alarms and troubleshot machine equipment to correct problems with hoppers, loaders, blenders, vision systems and Thermolators
• Applied quality control skills by inspecting cured products for defects, assigning grades and removing unacceptable items
• Conducted routine preventive maintenance on production equipment to help maintain durability and functionality of each machine
• Read specifications, blueprints and work orders to determine setups, temperatures and time settings required to mold, form or cast plastic materials as well as to plan production sequences

• Transferred to Erie for Motor transport,
• Was active Duty caring for Reserves and their drill weekends
• I was also tasked as getting our messages form the Erie VA Systems as We did have the tele type at the reserve unit in Erie
• We trained many places as the reserves preparing them incase of any call up for active due to emergency deployment or emergency weather conditions
• I was dependable form driving from Warren, PA to Erie
• Pa daily a hour n half commute one way to work daily
• Had classes we gave to the reserve
• Operated with safety and skill to avoid accidents and delays.
• Managed loading, unloading and safety of all personnel, cargo and equipment.
• Maintained proficiency in tactical planning options and convoy defense techniques.
• Completed preventive maintenance and mechanical repairs on vehicles.
• Dropped and hooked trailers and changed configuration of equipment.
• Inspected vehicles and completed daily maintenance actions.
• Reported defects, damage and accidents to proper personnel.
• Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
• Coordinated driver dispatch to accomplish daily delivery requirements.
• Developed and maintained knowledgeable and productive team of employees.
• Reduced worker accidents by implementing improved safety standards and monitoring procedures.

• Was Active transportation training coordinator for United States Marine
• Corps Reserve unit stationed in Erie, Pa
• Was transferred to Erie from Buffalo when desert shield started
• Trained 180 reserve members as to what to do in desert combat situation with their military vehicles
• As far sand bagging bottom of floorboard of vehicle in case of IED or land mine
• Also desert survival training
• Also worked with United States
• Marine Corps Toys for Tots Erie pa for Christmas
• Unit was deployed and returned with no deaths Although One Hummer vehicle did go over land mine and blew axle out of vehicle
• With double sandbag layer troops survived and ate lot of dust but no major injury's
• Am also VRA qualified as VBA (Veterans Benefit Administration of 60 percent VBA disability
• Also, am war time vet status South Korea as still considered at war between South Korea and North Korea
• Went from High School to present have served in military for 23 years and part of work history
• Went in right after I graduated high school.
• Remained current with training and sought new training opportunities to further personal growth.
• Participated in community events representing U.S. military and recruited interested parties.
• Educated interested individuals on military jobs and compared interests and ASVAB scores to potential career fields.
• Displayed exemplary personal and professional appearance, attracting local populace to inquire about military experience and opportunities.
• Filtered interested candidates by eligibility and disqualifying factors.
• Traveled to schools in area to speak to students about military careers and provide students with materials and literature about military careers.
• Responded to calls and emails from interested candidates quickly and scheduled appointments for in-person meetings.
• Maintained recruits in Delayed Entry Program (DEP), educating on military customs and courtesies and administering PT exercises and tests.
• Exceeded mandated quota from headquarters based on military needs and availability.
• Escorted recruits to Military Entrance Processing Station (MEPS) for evaluation and in-processing.
• Administered Armed Services Vocational Aptitude Battery (ASVAB) test to individuals interested in or curious about military careers.
• Remained current with training and sought new training opportunities to further personal growth
• Participated in community events representing U.S. military and recruited interested parties
• Educated interested individuals on military jobs and compared interests and ASVAB scores to potential career fields
• Displayed exemplary personal and professional appearance, attracting local populace to inquire about military experience and opportunities
• Filtered interested candidates by eligibility and disqualifying factors
• Traveled to schools in area to speak to students about military careers and provide students with materials and literature about military careers
• Responded to calls and emails from interested candidates quickly and scheduled appointments for in-person meetings
• Maintained recruits in Delayed Entry Program (DEP), educating on military customs and courtesies and administering PT exercises and tests
• Escorted recruits to Military Entrance Processing Station (MEPS) for evaluation and in-processing
• Administered Armed Services Vocational Aptitude Battery (ASVAB) test to individuals interested in or curious about military careers

• Was in Infantry for First enlistment 3531 Motor vehicle operator courses
• Operated 5-ton military vehicles and below
• Transported troops, transported cargo, transported ammo, transported foods, and military equipment
• Was required to do 1st echelon maintenance on vehicle and operate t vehicles sagely
• Never had any accidents or tickets
• Many 10000-mile accident and fine free certificate
• Took 3533 Heavy motor transport courses at Camp Pendleton in 1985
• On January of 1986 received orders to Okinawa Japan
• Also, was then reassigned to South Korea to access's operation for “Team Spirit and
• Bear Hunt in 1986
• When returned to Okinawa, Japan Reenlisted for another 6 years in United States Marine Corps
• With guaranteed location as Base Motor transport at Camp Pendleton
• Also dispatch military vehicles while stationed at Camp Mu chuck, South
• Korea in 1986 and dispatched military vehicles while at Camp Hansen,
• Okinawa, Japan
• Reenlisted
• Reenlisted for Base motor transport at Camp Pendleton California
• Base motor Transport has all commercial vehicles from 3ton straight trucks and bus, and tractor trailers of different size from 6 ton up to 20 ton and trailers that are from 32 feet to 96-foot-long with 4 pivot points
• Transported many loads all over west coast and included other states as
• Nevada, Arizona, Texas, New Mexico, Utah, Oregon, and Washington
• And received 8 50000 miles free from accident s and fines
• Received Humanitarian award for transporting D 9 bulldozer to Utah for when Yellowstone was on fire 1987
• MOS 3533, Logistics operator operates motor trans sport tactical wheeled vehicles and equipment transporting cargo, supply's, in support of combat and garrison operations; perform crew/operator level maintenances; and maintains all associated tools and equipment's for assigned vehicles and equipment, to rated capacity, and of which licensed to operator
• This
• MOS will be assigned as NNMOS only
• Operates 10 ton and above Tractor trailer of consisting in tractor and trailer of various sizes, loads, and weights
• To secure of cargo as to yourself and others not getting hurt of load shifting or coming off trailer
• To operate vehicle and trailer in safe manner
• T obey all laws and to maintain vehicle trailer loads in all states or country's laws
• If required maintain legal logbook as Department of Vehicles of state or country, are transporting equipment in
• Prerequisites
• (1) Must hold MOS 3531 as primary MOS
• Must possess valid physical Examination for Motor Vehicle
• Operations (MAVMC 10969)
• Maintain log and documents of bill of laden, permits, and any other official documents needed to complete transportation of loads needed to deliver
• Duties were as follows
• Coming to work on time, dressing according to dress code, Proper professional attitude, Good Customer Relations, and maintaining Unit
• Briefing logging of mission and duties
• Communicating with whoever oversaw Missions, Detailed correspondent to proper channels
• And operate and transport of cargo in safe mater by Department of motor vehicle regulation
• Made sure all permits were in order and that equipment operating was in utmost top condition and if not deadline service of vehicle as life and publics life is at risk
• And took pride at performance and of job
• Specialty's
• Transported D-9 Caterpillar Bulldozers, D 9 Caterpillar Blades, Civilian type, Heavy Equipment, M-60A3 Tanks, M1A1 Abraham's Tanks and M2 Bradley's, Downed Hue Helicopter on 96 ft.
• Cozad trailer with 4 pivot points and 13 axles on trailer
• Also Hauled many variant of loads for all 4 branch to where ever was needed
• Even to Nellie's Air Force base, Nevada for their annual Red Flag operation
• Maintaining proper permits and Various
• Tractor Trailer in Many states for United States Marine Corps
• Also, operated Eagle 48 passenger commercial buses for United States
• Marine Corps
• Base Motor Transport at Camp Pendleton California
• Had to maintain California commercial Drier License and Logbooks
• And to maintain logbooks legally.
• Maintained network users, mail accounts and directories to optimize network security.
• Self-motivated, with strong sense of personal responsibility
• Proven ability to learn quickly and adapt to new situations
• Worked well in team setting, providing support and guidance
• Worked effectively in fast-paced environments
• Managed time efficiently in order to complete all tasks within deadlines
• Demonstrated respect, friendliness and willingness to help wherever needed
• Excellent communication skills, both verbal and written
• Passionate about learning and committed to continual improvement
• Proved successful working within tight deadlines and a fast-paced environment
• Strengthened communication skills through regular interactions with others
• Adaptable and proficient in learning new concepts quickly and efficiently
• Identified issues, analyzed information and provided solutions to problems
• Participated in team projects, demonstrating ability to work collaboratively and effectively

• Transferred to Buffalo NY I&I staff to be a recruiter aid
• Which helps U.S.M.C
• Recruiter as speaking to potential future Marines as interested in joining USMC
• Worked for Mr. Johnson Gunnery sergeant at
• Warren, Pa and Jamestown N.Y
• Worked as recruiter and spoke to students' numerous times interested in joining marine Corps and would get their info, filled out documents, Contacted I&I Staff at Buffalo, N.Y
• As setting up dates for student to Dep into to USMC AND SET UP Bus trips so can be sent to Paris Island S.C
• For Boot Camp
• Asked to try to put in 2 month as DEP into USMC
• Exceeded that quota and also did my best due to their ASVAB score, to get future marine
• Guaranteed Contract as to They want job, They Like it, and they are more likely to re-enlist if they like Marine Corps
• Did 23 years in USMC myself as didn't have guaranteed contract but after second re-enlistment transferred to job would like which is reason stayed in Military 23 years.
• Was paying it forward as helping future marines as well
• Was home as, Emergency leave at first as haven't saw my mother since I was 5 and then when I was 26, I was notified by American Red Cross as my Mother was terminally Ill as she had Cancer. Doctor gave here like 6-8 months
• I was there from July of 1989 to October of 1991 with me being there she lived longer than doctor said she would.
• Skilled at working independently and collaboratively in team environment.
• Self-motivated, with strong sense of personal responsibility.
• Proven ability to learn quickly and adapt to new situations.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Excellent communication skills, both verbal and written.
• Proved successful working within tight deadlines and fast-paced environment.
• Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
• Built strong relationships with internal and external candidates to ensure excellent hiring experience.

• Recruiting eligible civilians that have had taken ASVAB mental test and where qualified had monthly quota that required at least 5 enlistments month
• Was only one available as recruiter assigned also did Buffalo and Dunkirk area also
• Operated offices from 8 am to 5 pm Monday through Friday with one weekend working with enlisted poles until went to boot camp
• Over 80 percent I was running two offices on own as interviewing interested recruits
• Weighting or typing contracts and then transporting recruits to
• Buffalo or Erie, PA MEPS, center for testing, physicals and actual oath into military
• Over 90 percent of enlisted that I took to MEPS, center was Guarantee contracts, meaning it was what recruit was interested and wanted to make it 6 to 8 years as to what wanted and better chance of learning trait and enjoying their time in military
• Received Meritorious Mass award while on this duty
• Assisted on Annual Marine Corps Toy for Tots Christmas program
• Pre-screened applicants and scheduled interviews with appropriate team members if needed
• Assisted with background checks and verification of licenses
• Reviewed applications for experience and fit with posted positions
• Maintained and organized electronic files for applicants and tracked feedback created throughout interview process

• Fire police
• Served as mentor and role model to junior officers.
• Developed and maintained positive relationships with community members.
• Utilized clear communication and interpersonal skills to build relationships with citizens.
• Responded to emergency calls to provide assistance to citizens in need.
• Conducted equipment and vehicle checks to maintain continuous and safe operation
• Controlled wounds and injuries en-route to hospitals, prepping patients for advanced treatments or maintaining conditions pre-arrival
• Communicated with patients about pain, comfort, and needs during transportation and preliminary medical care
• Developed and maintained rapport with coworkers and local hospital staff to facilitate efficient patient care
• Triaged patients in emergency situations based on life-threatening needs and delegated tasks to better provide treatment to maximum patients at once
• Collaborated with medical professionals to communicate patient needs with accuracy and speed using hospital and medical codes
• Administered emergency medication to patients, quickly responding to changes in conditions and medication reactions
• Utilized oxygen tanks, EKG and IVs to perform various medical procedures
• Trained EMTs in basic life support skills, oxygen therapy, and wound care
• Provided education to familiarize patients with medical treatments and self-care
• Assisted with lifting and moving patients
• Followed all safety protocols and took necessary precautions while providing care
• Responded to 911 calls for medical emergencies
• Handled patient transfers from one medical facility to another
• Delivered emotional support to patients and families
• Transported patients to medical facilities and provided transportation to follow-up appointments
• Immobilized patient for placement on stretcher and ambulance transport
• Collaborated with medical doctors and other healthcare professionals
• Observed patient behavior to report changes to medical personnel

1 year of Plumbing

2 years Auto Body repair

Graduated from Vo-Tech

General Courses

• Awarded Highschool Diploma
• Recieved my Varsity Pin for Wrestling Junior n Senior year of high school