Summary
Overview
Work History
Education
Skills
Timeline
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Edward Foster Graham

Mounds View,MN

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

35
35
years of professional experience

Work History

Customer Service Representative

Allina Health
02.2022 - Current
  • Schedule Appointments, Cancel Appointments, update patient information, register patients, leave messages for physicians

CEO/Executive Director

Our Better Days
07.2015 - Current
  • Duties include community networking, ministry, community outreach, spiritual counseling, and education, on-air personality, management fo teams, and events.

Assistant Store Manager

Silo Appliance
07.1996 - 06.1998
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Rotated merchandise and displays to feature new products and promotions.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Created and maintained safe and secure work environments for employees.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Developed and maintained strong relationships with vendors to facilitate timely product delivery.
  • Trained new employees on proper protocols and customer service standards.

Problem Solver Trainer

Motorola
10.1988 - 09.1995
  • Researched and extracted data to complete tasks.
  • Utilized problem-solving skills to reduce or eliminate company expenses.
  • Defined problems to make decisions and moved forward to support quick resolution.
  • Analyzed and understood situation to develop action plan.
  • Defined problem to identify, prioritize and select alternatives.
  • Used logic and imagination to analyze situations and develop intelligent solutions.
  • Leveraged technology to troubleshoot and track issues efficiently.
  • Looked outside known experience to find solutions and produce results.
  • Searched for opportunities to improve or incorporate ways to serve, create and operate.
  • Evaluated potential costs, required resources and potential barriers to successfully implement solutions.
  • Reduced drama and conflict of divisive behaviors to reach productive solutions.

Education

Bachelor's - Counseling

Metropolitan State University
Saint Paul, MN

Skills

  • Sales
  • Filing
  • Customer service
  • Cash handling
  • Case Management
  • Addiction Counseling
  • Customer Relations
  • Microsoft PowerPoint
  • Sales Expertise
  • Active Listening
  • Retail Sales Customer Service
  • Microsoft Excel
  • Microsoft Word
  • Staff Training

Timeline

Customer Service Representative

Allina Health
02.2022 - Current

CEO/Executive Director

Our Better Days
07.2015 - Current

Assistant Store Manager

Silo Appliance
07.1996 - 06.1998

Problem Solver Trainer

Motorola
10.1988 - 09.1995

Bachelor's - Counseling

Metropolitan State University

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Edward Foster Graham