Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Edward J Williams Jr

Fairfield,CA

Summary

Commercial Truck Driver with RL Carriers, known for a flawless safety record and exceptional customer service. Expertise in vehicle inspection and route planning leads to consistent on-time deliveries. Strong client relationships established while ensuring compliance with DOT regulations.

Overview

31
31
years of professional experience
1
1
Certification

Work History

Commercial Truck Driver

RL Carriers
04.2020 - Current
  • Finalized daily logs on schedule to update internal records and uphold DOT requirements.
  • Demonstrated commitment to safety regulations by consistently updating knowledge on changes in legislation, policies, or guidelines affecting trucking operations.
  • Coordinated effectively with shippers, receivers, brokers, or other relevant stakeholders to ensure smooth logistics handling during each trip.
  • Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
  • Participated in ongoing training opportunities for personal growth and development as a driver within the industry.
  • Obtained receipts or signatures for delivered goods and collected payment for services when required
  • Provided reliable transportation of goods over long distances by maintaining a clean driving record and adhering to company guidelines for rest breaks, hours of service, or other relevant factors within the industry.
  • Assisted with loading and unloading of cargo when necessary, using proper equipment and techniques to maintain safety standards at all times.
  • Increased on-time deliveries by implementing efficient route planning and time management strategies.
  • Developed and nurtured lasting customer relationships by projecting professional corporate image and responding quickly to logistical and scheduling issues.
  • Completed accurate logs and paperwork, maintaining DOT compliance at all times for seamless operation.
  • Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
  • Streamlined loading and unloading processes, ensuring accurate cargo handling and minimizing potential damages.
  • Reviewed transportation and shipping documentation and manifests to verify accuracy of inventory counts.
  • Established strong relationships with clients by delivering exceptional service consistently throughout each interaction.
  • Logged daily delivery details, customer issues and mileage to maintain open communication with management and keep compliant records.
  • Enhanced customer satisfaction levels through professional communication and timely delivery of goods.
  • Interacted with customers and offered exemplary service, escalating issues to manager.
  • Maintained a perfect safety record with thorough pre-trip inspections and adherence to traffic laws.
  • Assisted with warehouse organization when not on the road, contributing to overall team productivity.
  • Inspected trucks for malfunctions and reported vehicles to management for corrective action.
  • Documented mileage, deliveries, pickups, customer issues and damages.
  • Inspected vehicle before and after trips and logged and reported mechanical problems to avoid unsafe hazards.
  • Removed and unloaded packages from Type trucks for customer deliveries, using extreme care to avoid damage to goods.
  • Fastened chains, straps, covers, and binders to secure load during transit.

Forklift Operator

RL CARRIERS
08.2004 - 03.2020
  • Safely loaded and unloaded trucks using appropriate forklift attachments, reducing the risk of accidents or injuries.
  • Kept warehouse clean and organized by removing debris and returning unused pallets to designated areas.
  • Improved warehouse efficiency by skillfully operating forklifts to move, locate, and stack materials.
  • Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
  • Operated forklift in compliance with OSHA guidelines and organizational policies.
  • Operated equipment safely and efficiently to prevent damage to items and avoid injuries.
  • Unloaded and stacked materials by raising and lowering lifting devices.
  • Maneuvered forklift safely using appropriate load rates and maintaining clear visibility of work areas.
  • Collaborated with team members to complete tasks quickly and increase overall productivity.
  • Demonstrated versatility in operating various types of forklifts, including sit-down, stand-up, and reach varieties, to accommodate different warehouse layouts and requirements.
  • Assisted in training new employees on safe forklift operation, contributing to a stronger workforce.
  • Enhanced workplace safety by diligently inspecting forklifts before each shift and reporting any issues promptly.
  • Coordinated with other lift truck drivers and production personnel to process orders efficiently.
  • Supported warehouse staff in meeting tight deadlines by prioritizing tasks based on shipment schedules.
  • Maneuvered forklift safely in congested and confined areas using Skill and Technique.
  • Used strapping and bracing techniques combined with proper balancing to prevent load shifting.
  • Inspected equipment for defects and performed repairs or maintenance tasks.
  • Enhanced safety on warehouse floor by conducting daily pre-operation forklift inspections.
  • Maintained clean and safe work environment, contributing to reduction in workplace accidents.
  • Promoted culture of safety, conducting informal peer training on forklift operation safety standards.
  • Reduced product damage by adhering to strict handling and lifting protocols.
  • Enhanced customer satisfaction by ensuring that goods were handled with care, minimizing returns due to damage.
  • Positioned lifting devices under, over or around loaded pallets or boxes to secure material or products for transport to designated areas.

Customer Service Representative

FedEx Office
09.2004 - 06.2011
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Fostered positive customer service culture within team which led to higher customer satisfaction rates.
  • Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
  • Collaborated with product team to communicate customer feedback, resulting in product enhancements.
  • Participated in training programs to enhance product knowledge and customer service skills.
  • Addressed customer inquiries to ensure satisfaction and foster positive service experience.
  • Boosted team morale by consistently recognizing colleagues' contributions and achievements.
  • Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
  • Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
  • Trained new Customer Service Representatives on company policies, procedures, and best practices.
  • Delivered prompt service to prioritize customer needs.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Trained new personnel regarding company operations, policies and services.
  • Sought ways to improve processes and services provided.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Identified and resolved discrepancies and errors in customer accounts.

Production Worker

HEWLETT PACKARD Aka HP
04.2001 - 08.2004
  • Followed safety procedures and guidelines to maintain safe working environments.
  • Used equipment properly to avoid workplace hazards or injuries.
  • Maintained cleanliness of workstations, contributing to a well-organized work environment for increased productivity.
  • Resolved issues quickly to maintain productivity goals.
  • Organized work to meet demanding production goals.
  • Met or exceeded daily production targets consistently through efficient task execution and effective time management skills.
  • Took on additional shifts during peak work periods to keep projects on schedule.
  • Performed routine quality checks on finished products, ensuring adherence to company standards before shipping out units.
  • Assisted in training new employees on production processes, ensuring a seamless integration into the team.
  • Assisted with troubleshooting equipment issues, quickly resolving problems to minimize downtime and maintain production targets.
  • Participated in cross-functional teams to address production issues, leading to smoother operations.
  • Enhanced production line efficiency by streamlining assembly processes.
  • Played key role in achieving production targets, consistently meeting daily quotas.
  • Ensured timely delivery of products by coordinating effectively with logistics team.
  • Contributed to product innovation by providing feedback on production challenges.
  • Engaged in regular review meetings to discuss production performance and set future goals.
  • Made sure that products were produced on time and are of good quality.
  • Tested products or subassemblies for functionality or quality and troubleshot problems with equipment, devices, or products.
  • Investigated processing errors and malfunctions, resolving issues with minor machine repairs.

Print Operator

Airlite Plastics
01.1995 - 04.2001
  • Collaborated closely with the sales and marketing team to develop new print solutions that expanded the company''s product offerings.
  • Optimized production schedules by coordinating with colleagues to ensure all tasks were completed accurately and on time.
  • Operated various printing machines proficiently to produce high-quality printed materials across multiple formats including brochures, business cards, and banners.
  • Kept up-to-date with industry trends through continuous professional development opportunities such as attending workshops or reviewing trade publications.
  • Conducted regular equipment inspections for proactive maintenance measures, avoiding costly repairs or unexpected breakdowns.
  • Reduced downtime by troubleshooting printer malfunctions quickly and effectively resolving issues to maintain productivity.
  • Maintained a clean and organized work environment to promote efficiency, safety, and overall effectiveness of the print operation.
  • Trained and mentored new hires in efficient print operation processes, ensuring a consistent level of quality across the entire team.
  • Increased customer satisfaction with accurate color matching and attention to detail in all print projects.
  • Efficiently managed print jobs for timely completion, prioritizing tasks based on deadlines and client requirements.
  • Ensured consistent print results by calibrating printers, adjusting settings, and conducting quality checks frequently.
  • Performed thorough quality checks on all completed jobs, identifying any errors and rectifying them before final delivery to clients.
  • Improved print quality by performing regular maintenance on printing equipment and identifying technical issues.
  • Collaborated with graphic designers to achieve optimal print layouts, maximizing space utilization and minimizing errors.
  • Examined job orders to determine quantity, stock specifications, colors and special printing instructions.
  • Multi-tasked to keep all assigned projects running effectively and efficiently.
  • Set up and operated printing press machines.
  • Promptly removed completed loads from press.
  • Checked job information at each press to verify that correct ink was delivered.
  • Proofed all job orders, securing client approval prior to production.
  • Reviewed completed orders for quality and accuracy.
  • Operated press to achieve highest print quality and productivity with minimal scrap.
  • Prepared and operated offset printing press for maximum efficiency and production.
  • Adjusted controls to regulate flow of ink and dampening solution to plate cylinder.
  • Adjusted press during production runs to maintain specific registration and color densities.
  • Successfully completed monthly safety training sessions.

Education

High School Diploma -

Mt Eden High
2300 Panama, Hayward Ca
06.1985

Skills

  • Vehicle inspection and safety management
  • Hazardous materials handling
  • Accurate recordkeeping and documentation
  • Safe driving practices and operations
  • Customer assistance and satisfaction
  • Equipment operation and inspections
  • Defensive driving techniques
  • Effective communication skills
  • Decision-making under pressure
  • Freight loading and unloading
  • Permit and license compliance
  • Training in hazmat procedures
  • GPS navigation and route planning
  • Conflict resolution and teamwork
  • Accident prevention strategies
  • Hazardous materials
  • Safe driving

Certification

TWIC

TSA Precheck

Commercial Driver's License

Timeline

Commercial Truck Driver

RL Carriers
04.2020 - Current

Customer Service Representative

FedEx Office
09.2004 - 06.2011

Forklift Operator

RL CARRIERS
08.2004 - 03.2020

Production Worker

HEWLETT PACKARD Aka HP
04.2001 - 08.2004

Print Operator

Airlite Plastics
01.1995 - 04.2001

High School Diploma -

Mt Eden High

Similar Profiles

CREATE PROFILE