Edward J Williams Jr
Fairfield,CA
Summary
Commercial Truck Driver with RL Carriers, known for a flawless safety record and exceptional customer service. Expertise in vehicle inspection and route planning leads to consistent on-time deliveries. Strong client relationships established while ensuring compliance with DOT regulations.
Overview
31
31
years of professional experience
1
1
Certification
Work History
Commercial Truck Driver
RL Carriers
1660 Lewis Brown Dr. Vallejo California
04.2020 - Current
- Finalized daily logs on schedule to update internal records and uphold DOT requirements.
- Demonstrated commitment to safety regulations by consistently updating knowledge on changes in legislation, policies, or guidelines affecting trucking operations.
- Coordinated effectively with shippers, receivers, brokers, or other relevant stakeholders to ensure smooth logistics handling during each trip.
- Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
- Participated in ongoing training opportunities for personal growth and development as a driver within the industry.
- Obtained receipts or signatures for delivered goods and collected payment for services when required
- Provided reliable transportation of goods over long distances by maintaining a clean driving record and adhering to company guidelines for rest breaks, hours of service, or other relevant factors within the industry.
- Assisted with loading and unloading of cargo when necessary, using proper equipment and techniques to maintain safety standards at all times.
- Increased on-time deliveries by implementing efficient route planning and time management strategies.
- Developed and nurtured lasting customer relationships by projecting professional corporate image and responding quickly to logistical and scheduling issues.
- Completed accurate logs and paperwork, maintaining DOT compliance at all times for seamless operation.
- Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
- Streamlined loading and unloading processes, ensuring accurate cargo handling and minimizing potential damages.
- Reviewed transportation and shipping documentation and manifests to verify accuracy of inventory counts.
- Established strong relationships with clients by delivering exceptional service consistently throughout each interaction.
- Logged daily delivery details, customer issues and mileage to maintain open communication with management and keep compliant records.
- Enhanced customer satisfaction levels through professional communication and timely delivery of goods.
- Interacted with customers and offered exemplary service, escalating issues to manager.
- Maintained a perfect safety record with thorough pre-trip inspections and adherence to traffic laws.
- Assisted with warehouse organization when not on the road, contributing to overall team productivity.
- Inspected trucks for malfunctions and reported vehicles to management for corrective action.
- Documented mileage, deliveries, pickups, customer issues and damages.
- Inspected vehicle before and after trips and logged and reported mechanical problems to avoid unsafe hazards.
- Removed and unloaded packages from Type trucks for customer deliveries, using extreme care to avoid damage to goods.
- Fastened chains, straps, covers, and binders to secure load during transit.
Forklift Operator
RL CARRIERS
La Vista, NE
08.2004 - 03.2020
- Safely loaded and unloaded trucks using appropriate forklift attachments, reducing the risk of accidents or injuries.
- Kept warehouse clean and organized by removing debris and returning unused pallets to designated areas.
- Improved warehouse efficiency by skillfully operating forklifts to move, locate, and stack materials.
- Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
- Operated forklift in compliance with OSHA guidelines and organizational policies.
- Operated equipment safely and efficiently to prevent damage to items and avoid injuries.
- Unloaded and stacked materials by raising and lowering lifting devices.
- Maneuvered forklift safely using appropriate load rates and maintaining clear visibility of work areas.
- Collaborated with team members to complete tasks quickly and increase overall productivity.
- Demonstrated versatility in operating various types of forklifts, including sit-down, stand-up, and reach varieties, to accommodate different warehouse layouts and requirements.
- Assisted in training new employees on safe forklift operation, contributing to a stronger workforce.
- Enhanced workplace safety by diligently inspecting forklifts before each shift and reporting any issues promptly.
- Coordinated with other lift truck drivers and production personnel to process orders efficiently.
- Supported warehouse staff in meeting tight deadlines by prioritizing tasks based on shipment schedules.
- Maneuvered forklift safely in congested and confined areas using Skill and Technique.
- Used strapping and bracing techniques combined with proper balancing to prevent load shifting.
- Inspected equipment for defects and performed repairs or maintenance tasks.
- Enhanced safety on warehouse floor by conducting daily pre-operation forklift inspections.
- Maintained clean and safe work environment, contributing to reduction in workplace accidents.
- Promoted culture of safety, conducting informal peer training on forklift operation safety standards.
- Reduced product damage by adhering to strict handling and lifting protocols.
- Enhanced customer satisfaction by ensuring that goods were handled with care, minimizing returns due to damage.
- Positioned lifting devices under, over or around loaded pallets or boxes to secure material or products for transport to designated areas.
Customer Service Representative
FedEx Office
Omaha, NE
09.2004 - 06.2011
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Fostered positive customer service culture within team which led to higher customer satisfaction rates.
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
- Collaborated with product team to communicate customer feedback, resulting in product enhancements.
- Participated in training programs to enhance product knowledge and customer service skills.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Boosted team morale by consistently recognizing colleagues' contributions and achievements.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Delivered prompt service to prioritize customer needs.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Met customer call guidelines for service levels, handle time and productivity.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Trained new personnel regarding company operations, policies and services.
- Sought ways to improve processes and services provided.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Identified and resolved discrepancies and errors in customer accounts.
Production Worker
HEWLETT PACKARD Aka HP
Millard, Nebraska
04.2001 - 08.2004
- Followed safety procedures and guidelines to maintain safe working environments.
- Used equipment properly to avoid workplace hazards or injuries.
- Maintained cleanliness of workstations, contributing to a well-organized work environment for increased productivity.
- Resolved issues quickly to maintain productivity goals.
- Organized work to meet demanding production goals.
- Met or exceeded daily production targets consistently through efficient task execution and effective time management skills.
- Took on additional shifts during peak work periods to keep projects on schedule.
- Performed routine quality checks on finished products, ensuring adherence to company standards before shipping out units.
- Assisted in training new employees on production processes, ensuring a seamless integration into the team.
- Assisted with troubleshooting equipment issues, quickly resolving problems to minimize downtime and maintain production targets.
- Participated in cross-functional teams to address production issues, leading to smoother operations.
- Enhanced production line efficiency by streamlining assembly processes.
- Played key role in achieving production targets, consistently meeting daily quotas.
- Ensured timely delivery of products by coordinating effectively with logistics team.
- Contributed to product innovation by providing feedback on production challenges.
- Engaged in regular review meetings to discuss production performance and set future goals.
- Made sure that products were produced on time and are of good quality.
- Tested products or subassemblies for functionality or quality and troubleshot problems with equipment, devices, or products.
- Investigated processing errors and malfunctions, resolving issues with minor machine repairs.
Print Operator
Airlite Plastics
Omaha, NE
01.1995 - 04.2001
- Collaborated closely with the sales and marketing team to develop new print solutions that expanded the company''s product offerings.
- Optimized production schedules by coordinating with colleagues to ensure all tasks were completed accurately and on time.
- Operated various printing machines proficiently to produce high-quality printed materials across multiple formats including brochures, business cards, and banners.
- Kept up-to-date with industry trends through continuous professional development opportunities such as attending workshops or reviewing trade publications.
- Conducted regular equipment inspections for proactive maintenance measures, avoiding costly repairs or unexpected breakdowns.
- Reduced downtime by troubleshooting printer malfunctions quickly and effectively resolving issues to maintain productivity.
- Maintained a clean and organized work environment to promote efficiency, safety, and overall effectiveness of the print operation.
- Trained and mentored new hires in efficient print operation processes, ensuring a consistent level of quality across the entire team.
- Increased customer satisfaction with accurate color matching and attention to detail in all print projects.
- Efficiently managed print jobs for timely completion, prioritizing tasks based on deadlines and client requirements.
- Ensured consistent print results by calibrating printers, adjusting settings, and conducting quality checks frequently.
- Performed thorough quality checks on all completed jobs, identifying any errors and rectifying them before final delivery to clients.
- Improved print quality by performing regular maintenance on printing equipment and identifying technical issues.
- Collaborated with graphic designers to achieve optimal print layouts, maximizing space utilization and minimizing errors.
- Examined job orders to determine quantity, stock specifications, colors and special printing instructions.
- Multi-tasked to keep all assigned projects running effectively and efficiently.
- Set up and operated printing press machines.
- Promptly removed completed loads from press.
- Checked job information at each press to verify that correct ink was delivered.
- Proofed all job orders, securing client approval prior to production.
- Reviewed completed orders for quality and accuracy.
- Operated press to achieve highest print quality and productivity with minimal scrap.
- Prepared and operated offset printing press for maximum efficiency and production.
- Adjusted controls to regulate flow of ink and dampening solution to plate cylinder.
- Adjusted press during production runs to maintain specific registration and color densities.
- Successfully completed monthly safety training sessions.
Education
High School Diploma -
Mt Eden High
2300 Panama, Hayward Ca06.1985
Skills
- Vehicle inspection and safety management
- Hazardous materials handling
- Accurate recordkeeping and documentation
- Safe driving practices and operations
- Customer assistance and satisfaction
- Equipment operation and inspections
- Defensive driving techniques
- Effective communication skills
- Decision-making under pressure
- Freight loading and unloading
- Permit and license compliance
- Training in hazmat procedures
- GPS navigation and route planning
- Conflict resolution and teamwork
- Accident prevention strategies
- Hazardous materials
- Safe driving
Certification
TWIC
TSA Precheck
Commercial Driver's License
Timeline
Commercial Truck Driver
RL Carriers
04.2020 - Current
Customer Service Representative
FedEx Office
09.2004 - 06.2011
Forklift Operator
RL CARRIERS
08.2004 - 03.2020
Production Worker
HEWLETT PACKARD Aka HP
04.2001 - 08.2004
Print Operator
Airlite Plastics
01.1995 - 04.2001
High School Diploma -
Mt Eden High