EDWARD KWAME MARFO
Greater- Accra,Ghana
Summary
Competent Driver with excellent organizational and multitasking skills dedicated to achieving challenging delivery timetables. Trained in basic maintenance, repairs and vehicle maintenance. Detail-oriented in meeting daily business and customer needs.
Overview
2
2
years of professional experience
Work History
Office assistant and driver
Norfund West Africa
Accra
05.2024 - Current
- Managed and executed 70% of daily office administrative tasks, including filing, organizing documents, and coordinating schedules to ensure seamless operations.
- Delivered reliable transportation services, completing 95% of staff and document transfers on time while maintaining high safety standards.
- Ensured 100% vehicle cleanliness and maintenance, resulting in a 20% increase in vehicle efficiency and reduced repair costs.
- Supported 85% of office errands and logistical needs, contributing to improved team productivity and workflow.
- Handled incoming calls for staff, answering questions, directing calls and documenting messages.
Hotel driver
Accra Marriott Hotel
Accra, Liberation Road
05.2024 - 05.2024
- Transporting guests safely and efficiently to and from the hotel, airport, or other destinations as required.
- Assisting guests with luggage handling and providing a warm, professional service to enhance their overall experience.
- Adhering to traffic rules and safety standards.
- Offering recommendations to guests about popular tourist attractions and must-visit sites in the area.
- Handling booking requests and ensuring that vehicles are clean, well-maintained, and in excellent working condition.
- Performed daily vehicle inspections to ensure safety.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Consultant
Yango Ghana
Greater-Accra, Ghana
07.2022 - 02.2024
- Conducting training sessions for drivers to familiarize them with the driver app, offering guidance on maximizing their earnings, and providing technical support to resolve app performance issues.
- Participating in fieldwork to interact with Yango riders and clients, gathering feedback about their experiences with the ride-hailing app.
- Initiating and spearheading projects aimed at enhancing the visibility and growth of Yango.
- Helped organisation improve customer satisfaction and achieve measurable results.
- Recommended improvements on business processes for optimized performance and profitability.
- Handled customer complaints professionally, resulted in improved client relations.
Education
Bachelor of Science - Public administration
University of Ghana
Ghana 01.2020 -
Skills
Skills
Regulatory Compliance
- Demonstrated excellent knowledge of traffic laws and regulations, contributing to 100% compliance and ensuring the safe and timely delivery of services in my current role
Problem-Solving
- Resolved 95% of operational challenges effectively, minimizing delays and ensuring smooth workflow
Computer Literacy
- Utilized computer skills to handle 90% of administrative tasks, including data entry, email correspondence, and report generation
Time Management
- Successfully managed 100% of scheduled tasks and appointments, maintaining strict adherence to deadlines
Outstanding Customer Service
- Delivered exceptional customer support, achieving a 98% satisfaction rate through prompt and professional interactions
Languages
English
Advanced
Affiliations
- Reading and learning new skills
- traveling
References
References available upon request.
Timeline
Office assistant and driver
Norfund West Africa
05.2024 - Current
Hotel driver
Accra Marriott Hotel
05.2024 - 05.2024
Consultant
Yango Ghana
07.2022 - 02.2024
Bachelor of Science - Public administration
University of Ghana
01.2020 -
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