Edward "Michael" Torres
Sarasota,Florida
Summary
Dynamic leader with proven expertise in operations oversight and strategic planning, honed at Rise Performance Academy. Excelled in process improvement, enhancing customer retention by fostering team building and employee development. Achieved significant organizational growth through effective relationship building and quality assurance. Skilled in capital spending and performance improvement, driving business success with a focus on results.
Overview
9
9
years of professional experience
Work History
Director of Operations
Rise Performance Academy
06.2018 - Current
- Defined, implemented, and revised operational policies and guidelines.
- Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality.
- Monitored budget and utilized operational resources.
- Achieved team goals through formalized training plans, coaching, and performance management.
- Mentored and coached team members to foster productive and engaging work environment.
- Negotiated with vendors, suppliers and other stakeholders to acquire mutually beneficial contracts and agreement.
- Analyzed customer feedback and identified areas for improvement to drive business success.
- Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
Office Supervisor
Premier Heart and Vascular Center
07.2015 - 08.2019
- Monitored and evaluated personnel performance to complete annual reviews, recommend advancement, or address productivity concerns.
- Created, prepared, and delivered reports to various departments.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Updated reports, managed accounts, and generated reports for company database.
- Trained team members on new physician services and products to support scheduling efforts.
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
- Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
Education
No Degree - Business Administration
State University of New York
Melville, NY05-2028
Skills
- Operations Oversight
- Strategic planning and execution
- Process Improvement
- Capital Spending
- Quality Assurance
- Customer Service Management
- Employee Development
- Customer Retention
- Performance Improvement
- Self Motivation
- Team building
- Relationship Building
- Customer Service
Languages
Spanish
Professional Working
Timeline
Director of Operations
Rise Performance Academy
06.2018 - Current
Office Supervisor
Premier Heart and Vascular Center
07.2015 - 08.2019
No Degree - Business Administration
State University of New York
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