Edward O. Garcia
Orland Park,FL
Summary
I am a dynamic and detail-oriented barber with a proven track record at Man Parlor Barbershop, excelling in customer safety and relationship building. I demonstrate an ability to enhance customer loyalty through exceptional service, achieving a high retention rate. Also, skilled in verbal communication and critical thinking, adept at creating a welcoming atmosphere and driving business growth.
As a customer service professional, I bring valuable experience in addressing and resolving customer issues effectively. I am known for strong focus on team collaboration and achieving positive outcomes. I am reliable and adaptable with excellent communication and problem-solving skills.
My experience also include time as a professional banking specialist, prepared to excel in financial transactions and customer service. Skilled in handling cash, and maintaining security protocols. Strong focus on team collaboration and achieving operational efficiency. Reliable, adaptable, and driven to meet and exceed client expectations.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Barber
Man Parlor Barbershop
11.2018 - Current
- Maintained a clean and hygienic work environment by regularly sanitizing tools, equipment, and workstations.
- Operated clippers and shears to create customized looks.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Answered incoming telephone calls and scheduled appointments for clients.
- Assisted shop administration with attention to detail, including scheduling, ordering and customer service.
- Counted and documented opening and closing cash amounts daily.
Barber
Tonsorial Parlor Barbershop
06.2021 - 10.2023
- Maintained a clean and hygienic work environment by regularly sanitizing tools, equipment, and workstations.
- Developed long-lasting relationships with clients, resulting in a high rate of customer retention and loyalty.
- Answered incoming telephone calls and scheduled appointments for clients.
- Consistently received positive performance reviews from guests.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
Customer Service Representative
Publix
04.2020 - 05.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Handled cash, checks, money orders and debit/credit cards in magnitude of transactions.
Switcher
PNC Bank
05.2015 - 05.2016
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Processed customer transactions promptly, minimizing wait times.
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
- Setting up networking events to promote and drive in business to our branch.
Education
Associate of Arts - Mechanical Engineering
Palm Beach State College
Lake Worth, FLHigh School Diploma -
Northeast High School
Oakland Park 06-2010
Skills
- Quick learner
- Team collaboration
- Customer safety
- Verbal communication strength
- Detail orientated
- Thorough
- Customer service
- Critical thinking
- Active listening
- Problem resolution
- Relationship building
Certification
Licensed Barber - Florida Department of Business and Professional Regulation
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Barber
Tonsorial Parlor Barbershop
06.2021 - 10.2023
Customer Service Representative
Publix
04.2020 - 05.2021
Barber
Man Parlor Barbershop
11.2018 - Current
Switcher
PNC Bank
05.2015 - 05.2016
Associate of Arts - Mechanical Engineering
Palm Beach State College
High School Diploma -
Northeast High School
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