EDWARDO HAYNES
Alexandria,VA
Summary
To acquire a position to supplement my pension.
Focused stocker considered a team player and reliable employee. Customer service-oriented and committed to quality assurance. Pursuing a role where hard work and dedication will be highly valued.
Effective at working in a fast-paced environment to restock and arrange merchandise in an appealing way.
Upbeat and friendly team player with a good attitude and willingness to take on any task to help organization's mission.
Pleasant, hardworking and reliable with great interpersonal skills.
Overview
34
34
years of professional experience
Work History
Night-time Stocker
Walmart
11.2024 - 03.2025
- My job consisted of stocking shelves at night from 10:00 to 7:00.
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Performed inventory control, such as counting, and stocking merchandise.
- Answered customer questions and provided product information and location.
- Maintained effective team member communication.
- Enhanced inventory accuracy by diligently organizing and maintaining stockroom shelves.
- Collaborated with team members to complete stocking tasks during the night-time shift, maintaining a well-stocked sales floor.
- Contributed to store cleanliness, ensuring aisles were free from clutter and hazards for shopper and employee safety.
- Improved customer satisfaction by promptly locating items and providing product information.
- Completed end-of-shift tasks such as returning misplaced items to their correct locations, contributing to an organized sales floor for the next shift's business.
- Assisted customers with special requests, enhancing their shopping experience at the store.
- Ensured proper rotation of perishable goods to maintain freshness and comply with health regulations.
- Streamlined restocking processes by consolidating backstock and removing damaged or expired items.
- Provided backup support to other stockers resulting in more shelves being stocked for customers.
- Demonstrated flexibility in adapting to different store sections as needed, supporting a cohesive stocking team environment across departments.
- Stocked designated items on shelves, end caps and displays.
- Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
- Transported merchandise to sales floor and replenished out-of-stock and low-stock items.
- Stocked shelves to match planogram images and instructions.
- Interacted with customers in friendly and knowledgeable way.
- Rotated stock and fronted merchandise for appealing display.
- Moved cardboard, plastic ties, shrink wrap and other debris from unboxing to the trash bin or the compactor..
- Kept warehouse areas free of debris and safe for employees with proper storage and maintenance of machinery, tools and supplies.
- Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
- Promoted warehouse safety by reporting or resolving safety hazards and observing OSHA guidelines.
Sales & Recovery Associate
Macy's
10.2024 - 11.2024
- My job consisted of being a cashier and a clothes recovery associate.
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
- Collaborated with team leaders to meet and exceed monthly sales targets consistently.
- Provided outstanding customer service.
- Managed cash register, ensuring accurate transactions and safeguarding against losses.
- Increased sales floor efficiency by organizing merchandise and ensuring items were easy to locate.
- Handled customer complaints with empathy and patience, resolving issues to maintain positive store reputation.
- Stocked and arranged merchandise according to size, color and brand.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Managed efficient cash register operations.
- Volunteered for extra shifts to alleviate staffing shortages.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Performed cash, card, and check transactions to complete customer purchases.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
Sales Associate
Sears
12.2015 - 12.2019
- As a sales associate for Sears, I worked in the Home Improvement Department. As a cashier I rang up merchandise for customers. These merchandises included mostly, but not limited to tools, lawn equipment/accessories, gym equipment and clothing and large games (pool tables, ping pong tables, foosball tables and outdoor children’s playsets). For my department, I was also a stocker. I brought merchandise from the loading dock and put them on the shelves. Customer service was a big part of my duties. As well as being a cashier, I would help find merchandise and escort customers to their vehicles by helping to carry their purchases for them. As a closer, I not only helped count my register, but I helped other departments close out their registers to allow workers to go home as soon as possible.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Maintained a clean and organized sales floor, ensuring an efficient shopping experience for customers.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Assisted in inventory management, conducting regular counts and restocking merchandise as needed.
- Utilized strong time management skills to balance multiple responsibilities, including assisting customers, managing inventory, and maintaining store cleanliness.
- Demonstrated excellent communication skills when interacting with both customers and colleagues, fostering a positive work environment.
- Communication with customers professionally and proactively to provide product information and advice.
- Developed strong product knowledge to address customer inquiries accurately and efficiently.
- Increased customer satisfaction by consistently providing knowledgeable assistance and friendly service on the sales floor.
- Actively listened to customers'' needs and preferences, suggesting relevant products tailored specifically for their requirements.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Handled cash transactions accurately, ensuring proper change was given and maintaining balanced registers at the end of each shift.
- Provided exceptional customer service, resulting in numerous positive reviews and repeat business from satisfied clients.
- Collaborated with team members to achieve monthly sales targets and maintain high levels of customer satisfaction.
- Contributed to loss prevention initiatives by diligently monitoring suspicious activity on the sales floor and reporting concerns promptly to management.
- Managed customer returns and exchanges, adhering to store policies while keeping customer satisfaction a top priority.
- Created personalized shopping experiences for clients through attentive service during one-on-one consultations.
- Supported company promotional events by setting up displays, distributing marketing materials, and engaging customers in conversations about available offers.
- Streamlined checkout processes for greater efficiency by quickly scanning items, bagging purchases securely, applying discounts, and processing transactions accurately.
- Contributed to maintaining safety standards, minimizing risks for both staff and customers.
- Implemented effective upselling strategies, contributing to higher average transaction values.
- Handled returns and exchanges with focus on customer satisfaction and policy adherence.
- Collaborated with team members to achieve daily sales targets and contribute to store's overall success.
- Facilitated seamless shopping experience, from greeting customers to processing sales.
- Participated in regular training sessions to improve product knowledge and sales techniques.
- Collaborated with team members to achieve sales targets and improve store performance.
- Ensured product displays were attractive, engaging and stocked, leading to increased customer interest and sales.
- Assisted in coordinating in-store events, drawing in additional foot traffic and boosting sales.
- Streamlined checkout process and reduced wait times while enhancing customer satisfaction.
- Stocked merchandise, arranged by size, color and brand.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Monitored customers for signs of security concerns and escalated issues to management.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Prioritized helping customers over completing other routine tasks in store.
- Used in-store system to locate inventory for customers.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Recommended complementary purchases to customers, increasing revenue.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Managed efficient cash register operations.
- Performed cash, card, and check transactions to complete customer purchases.
Information Security Specialist
Bureau of ATF
03.1991 - 09.2024
- My previous position as an Information Security Specialist, consisted of:
- - Handling, reviewing and protecting hard copy classified materials
- - Conducting security briefings for incoming new employees
- - Educated ATF employees on proper classified security container maintenance
- - Conducted debriefings to departing employees
Education
High School Diploma -
Northern Virginia Community College
Annandale, VA06-1981
Skills
- I am a very good multi-tasker, computer literate, attentive listener and team player
- Willing to learn
- Positive attitude
- Shelf stocking
- Customer service
- Friendly and personable
- Loading and unloading
- Customer assistance
- Punctual and reliable
- Merchandise stocking
- Product restocking
- Stock rotation
- Clear communication
- Shelving of products
- Flexible schedule
- Safe lifting procedures
- Money handling
- Pallet jack operation
- Pallet jack handling
- Product displays
- Dependable and reliable
- Critical thinking
- Cash register operations
- Pallet arrangement
Timeline
Night-time Stocker
Walmart
11.2024 - 03.2025
Sales & Recovery Associate
Macy's
10.2024 - 11.2024
Sales Associate
Sears
12.2015 - 12.2019
Information Security Specialist
Bureau of ATF
03.1991 - 09.2024
High School Diploma -
Northern Virginia Community College
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