Summary
Overview
Work History
Education
Skills
I love building and fixing computers on my spare time. I have a pretty beefy liquid cooled PC :)
Timeline
Generic

Edwardo Ortiz

Philadelphia,PA

Summary

Hey everyone! My name is Edwardo Ortiz (Usually go by eddie to make it easy) and I have a very strong passion for tech and have experience troubleshooting/managing tech spanning over 16 years. Ever since I was a little boy I used to watch my Grandpa fix, build and rebuild the old gateway pcs and ever since then I fell in love. You can be confident if you hire me I will be extremely dedicated, passionate and always willing to be a sponge and learn new things. I do not take anything for granted and am known for going all out when I do a job. I am a problem solver, if I do not know something I WILL find it out. Whichever way I have to. With hiring me you get someone who will be dedicated to his craft no matter the endeavor. Thank you for considering me

Overview

8
8
years of professional experience

Work History

Network Engineer

Genesis Healthcare
08.2022 - 10.2023
  • I was a network engineer/tech
  • I managed Fortinet routers, and entire network topologies from the ISP gateways up to the routers that connect to the clients
  • Configuring and running scripts, creating network policies, assigning static routes, managing NIC'S, communicating with ISP'S to make sure static info is correct and up to date, all manners of troubleshooting from managing outages to guiding customers through physical Lan and wan connections
  • Upholding a superior standard of customer service for all my interactions(making sure to use correct tone and smile on calls), and always making sure to use short and simple easy to understand verbiage so I can communicate effectively and efficiently
  • I also used service now, which is creating and managing the tickets that come in and or need to be created
  • We also used all Microsoft office apps, on a daily basis
  • Overall an amazing job and something I loved

Network technician

Comcast(BAE Comcast business)
08.2021 - 05.2022
  • I was tasked with all manners of networking and troubleshooting
  • Loading I.P'S
  • Port forwarding, DNS Issues, troubleshooting firewalls, configuring boot files troubleshooting QOS systems, making sure network switches were working properly, making sure modems and routers were routing properly, monitoring outages, FEC signals, fixing VPNS, Troubleshooting VMware, and more
  • But I was not only tasked with networking, I was also tasked with troubleshooting phone systems as well
  • This is all troubleshooting for peoples businesses, so I was able to talk to all different type of people and have interesting and engaging convos on a daily basis! All my customer service experience transfers over which definitely helped my interactions go a lot more smoothly and all my experience also helped me to be a top ticket closer as well

Hardware/Software Technician/Sales Rep

XFINITY
12.2018 - 07.2021
  • On a daily basis customers would come in with their equipment and various problems and I would fix them, this would be things such as modems, phones, laptops, pcs, pc components and much more
  • I was a dedicated technician AND sales rep for customers
  • I worked here for 3 years and was a top tech/ sales rep in the region consistently
  • I pride myself on my nps and ability to drive sales and good surveys consistently, while also being a top ticket closer
  • I always strive to put my customers first and make sure they're problems are my priority
  • I also have trained a few different reps in being the best possible salespeople/Technicians they can become, and their results and testimonies have showed
  • I've even developed a small guide in how to achieve success in the sales of our products and a guide on the most efficient processes to go through to fix the various forms of tech that we dealt with on a daily basis
  • It took time but I've genuinely worked on my craft to the point where I'm extremely confident in my ability going into any other opportunity I may come across

Metro PCS Sales Associate

Metro by T Mobile Authorized Retailer
10.2017 - 09.2018
  • This role tasked me with physically selling plans and phones in a store
  • I had to overcome threats and dangers to my life constantly because of the neighborhood I was in, and still managed to be one of the top reps in my region
  • This is where I refined my craft and overcame the multitude of challenges that came with selling in the place I was selling
  • Building value in the most efficient way possible, while juggling humane customer services skills as well as making sure to bundle things in a way where I still make money
  • Avoiding words or phrases that sounded too 'sales like' and going for a more relatable approach to things
  • This experience definitely helped me in the long run

Verizon Fios Door to Door rep

Verizon
04.2016 - 09.2017
  • In the door to door fios side of things I had to take existing leads and go out to different areas and pitch and close customers on fios products and services[cable,internet,phone]
  • I was tasked with overcoming the pressure of showing up on someones doorstep and having to persuade them to listen to me in the first 10 seconds
  • I also was tasked with meeting high quotas resulting in high commission but accompanied with managing high stress levels
  • I also had to sell through dangers such as threats to my life, weather conditions, being chased by dogs, and much more, All while retaining a top level of customer service
  • Also was tasked with managing a team and training them and making sure the performed well
  • Overall a high pressure sales job which helped mold me into the salesman I am today

Verizon Wireless Customer Service Representative

Verizon
08.2015 - 02.2016
  • Responsible for generating leads and cold calling customers to sell new and updated wireless plans to new and existing customers
  • Also was responsible for maintaining a high level of retention by doing frequent follow ups and making sure that my customers were satisfied
  • I always had to hold myself to as high standard in terms of customer service and reach and surpass that standard constantly.

Education

GED -

Temple GED Program
Philadelphia, PA
04.2017

Skills

  • Network Firewalls
  • Microsoft Windows Server
  • DNS
  • DHCP
  • TCP/IP
  • LAN
  • VPN
  • Operating Systems
  • Network Support
  • WAN
  • VoIP
  • Ethernet
  • Computer networking
  • TCP
  • Network security
  • Firewall
  • VMWare
  • Network engineering
  • Software troubleshooting
  • Desktop support
  • QoS
  • Computer hardware
  • Technical support
  • Active Directory
  • Information security
  • Documentation review
  • Network configuration
  • LAN switching technologies
  • Layer-2/3 protocols
  • IP Addressing and Subnetting
  • OSPF routing
  • Wide Area Network Optimization
  • Strong troubleshooting skills
  • Firewall functionality
  • Cisco equipment familiarity
  • Network performance monitoring
  • VLAN aggregation
  • SolarWinds support
  • System Integration
  • Effective Communication
  • Microsoft Office proficiency
  • Equipment Configuration
  • Hardware Installation
  • Network Monitoring Tools
  • Remote work support
  • Voice over IP Solutions

I love building and fixing computers on my spare time. I have a pretty beefy liquid cooled PC :)

My desktop PC consists of a liquid cooled CPU and GPU. Cpu being a ryzen 5 5800x and the GPU is a AMD 6900xt. This can handle any workload you throw at it!

Timeline

Network Engineer

Genesis Healthcare
08.2022 - 10.2023

Network technician

Comcast(BAE Comcast business)
08.2021 - 05.2022

Hardware/Software Technician/Sales Rep

XFINITY
12.2018 - 07.2021

Metro PCS Sales Associate

Metro by T Mobile Authorized Retailer
10.2017 - 09.2018

Verizon Fios Door to Door rep

Verizon
04.2016 - 09.2017

Verizon Wireless Customer Service Representative

Verizon
08.2015 - 02.2016

GED -

Temple GED Program

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Edwardo Ortiz