EDWARDO VASQUEZ
Lake Mary,F.L.
Summary
In my previous role as a dispatch coordinator, I was often on-call whenever we needed efficient expertise in assisting with problematic situations or when our high-profile clientele asked me to oversee tickets for their city by name. We worked with elevator entrapments and repairs, which are serious safety hazards, therefore I am comfortable and confident working with both accuracy and speed in situations of urgency.
I bring consistency and impeccable customer service into every situation, especially now as an instacart shopper, and it is my goal to be in a position where my strongest skillsets of multitasking, organization, team coordination, and passion for serving others can be utilized in full.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Delivery Driver/Shopper
Uber/Instacart
01.2021 - Current
- Delivered packages to customer doorsteps and business offices.
- Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
- Maintained strong relationships with clients through proactive communication and personalized service.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
Lead Dispatcher
Alorica
11.2022 - 12.2023
- Calmly reported, resolved, and de-escalated any customer concerns
- Acted as direct support to Operations Managers and Team Leads to oversee dispatch operations in a fast-paced environment where safety, accuracy, and efficiency were critical
- Supported the production floor as a trainer for new agents
- Dispatched technicians to emergency service calls
- Maintained and updated corresponding tickets
- Consistently met or exceeded company goals for dispatch efficiency and customer satisfaction through diligent work ethic and focus on continuous improvement.
- Reduced errors in dispatch assignments by prioritizing accuracy and attention to detail in all tasks.
- Served as a liaison between drivers, clients, and internal teams to resolve issues or concerns quickly and effectively.
- Coordinated with emergency services, ensuring timely support during critical situations.
Dispatch Manager
Duggal Visual Solutions
02.2018 - 12.2019
- Promoted to Fulfillment Coordinator to work as an assistant to the department head – tracked (on PC and in warehouses) and packed orders, scheduled third party couriers, & handled email and phone correspondence
- Gathered, packed, and scheduled shipments for local deliveries through our couriers, as well as third party couriers for special shipments
- Promoted safety culture among drivers by reinforcing compliance with regulations and conducting regular safety meetings.
- Managed a team of dispatchers, fostering a collaborative work environment to ensure smooth operations.
- Enhanced customer satisfaction by addressing issues promptly and providing accurate delivery updates.
- Improved dispatch efficiency by implementing new scheduling and routing strategies.
Tow Truck Driver
All About Automotive
07.2017 - 02.2018
- Assisted NYPD with accidents and abandoned or stolen vehicles
- Removal of illegally parked cars (NYCHA and private)
- Involuntary and Voluntary Repossession Recovery
- Road assistance for third party companies
Custodian
Cristo Rey Brooklyn High School
06.2012 - 12.2016
- Managed inventory for the department with special requests submitted to the supervisor
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Followed safety protocols and safe use of protective gear to prevent injury to self and others.
- Responded quickly to emergency situations such as spills or leaks, minimizing damage and ensuring safety.
- Increased efficiency by conducting routine inspections on custodial equipment and performing necessary maintenance tasks.
Education
HVACR Program - HVAC
Southern Technical College
Sanford, F.L.03.2025
High School Diploma -
The Loomis Chaffee School
Windsor, C.T.06.2008
Skills
- Goal-oriented
- Complex Problem-Solving
- Staff Training and Development
- Strategic Planning
- Cross-Functional Teamwork
- Staff Development
- Policy Implementation
- Key Performance Indicators
- Customer Service
- Attention to Detail
- Time Management
- Computer navigational skills
- Proficient with Microsoft Office
- Teamwork and Collaboration
- Analytical skills
- Problem-solving capabilities
- Multitasking
- Detail-oriented
- Highly organized
- Team Leadership
Certification
- Clean Driver's License
- OSHA 10
- EPA Type II
Timeline
Lead Dispatcher
Alorica
11.2022 - 12.2023
Delivery Driver/Shopper
Uber/Instacart
01.2021 - Current
Dispatch Manager
Duggal Visual Solutions
02.2018 - 12.2019
Tow Truck Driver
All About Automotive
07.2017 - 02.2018
Custodian
Cristo Rey Brooklyn High School
06.2012 - 12.2016
High School Diploma -
The Loomis Chaffee School
HVACR Program - HVAC
Southern Technical College
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