EDWARD PATRICK DIZON
North Las Vegas
Summary
A strategic, committed, and analytical expert with over 15 years of experience. A strong team player with a friendly and positive attitude, I have demonstrated abilities in building strong relationships with both the company and its clients. I am driven to ensure job satisfaction while contributing to the success of the organization. My specialization lies in quality, efficiency, and process enhancement. I am articulate, dynamic, and focused on results, with a deep passion for nurturing relationships, fostering partnerships and expanding businesses tasks,and enhancing workflow efficiency. Demonstrated ability to adapt quickly to new software and systems, improving data management and operational processes. Made significant improvements in document organization and internal communication protocols, leading to smoother daily operations.
Overview
23
23
years of professional experience
Work History
Scheduler
Transdev
Las Vegas
05.2024 - Current
- Ensure the creation of routes that are both effective and accurate.
- Employs software tools to develop routes for drivers.
- Verifies the accuracy of the driver's route times and stop durations on the actual paths.
- Promotes and champions a safe workplace.
- Assists the Contract Manager in producing reports on the accuracy of standard hours.
- Monitors driver mileage and time using a spreadsheet for billing needs.
- Compiles reports to clearly convey work progress to management.
- Proficient in VDS Software.
On-Time Performance Monitor, QA
Transdev
Las Vegas
08.2023 - 05.2024
- Conduct research and assess the real-time performance of scheduled trips utilizing CAD/AVL software.
- Align daily rollouts with assignments in CAD.
- Evaluate routes and work with Dispatchers to resolve any issues that may arise.
- Monitor daily traffic patterns and examine the status of routes while troubleshooting problems.
- Carry out daily supervision of the CAD/AVL system to generate reports.
- Show expertise in Orb CAD, Crystal Reports Server, and Dashboard Swiftly.
Call Center Agent, Inbound Sales
Hilton Grand Vacations
Las Vegas
10.2022 - 10.2023
- Deliver exceptional customer service to every client by leveraging extensive knowledge of products and services while creating a friendly and positive environment.
- Handle around 50 customer calls each day, effectively generating over $10,000 in vacation and upgrade sales.
- Participate in the creation of marketing strategies and campaigns.
- Adhere to company policies and scripts to consistently achieve call duration and quality standards.
- Support a large volume of customers daily with a cheerful attitude.
- Manage a high number of incoming calls each shift, providing callers with information about products and services while generating quotes.
- Memorize scripts to ensure fluid and engaging conversations with prospective customers.
- Proficient in Interaction Scripter, CRM, Outlook, Excel, and Sabre GDS.
Manager Trainee
Hertz
Las Vegas
05.2022 - 10.2022
- Improve the organizational culture by enhancing processes, simplifying procedures for increased efficiency, and promoting company growth and evolution.
- Assist senior management with operational oversight, business development, and methods for process improvement.
- Help coordinate and supervise tasks aimed at achieving operational excellence.
- Conduct audits of financial accounts for accuracy and resolve any issues found.
- Implement sales and marketing strategies to increase company revenue.
- Achieved recognition as the top seller in insurance.
- Resolve customer disputes to build positive relationships and grow the customer base.
- Customize existing insurance programs to cater to individual client requirements through detailed assessments.
- Manage fleet operations.
Lead Dispatcher Operations
PRA Events at FACEBOOK
Menlo Park
06.2019 - 03.2022
- Oversee more than 300 drivers each day, managing fleet dispatching.
- Examine paperwork and contracts before sending crew members to ensure accuracy and enhance understanding of all details.
- Develop delivery routes and refine plans considering traffic, road conditions, and other variables.
- Deliver safety training and development programs for both new and current drivers.
- Accurately and efficiently update vehicle logs, cargo records, and billing statements.
- Complete daily logs on time to refresh internal records and meet DOT standards.
- Plan routes and make timely adjustments using GPS applications to address traffic issues.
- Keep detailed records of daily drives, vehicle upkeep, and significant incidents.
- Fleet management experience includes working with Motorola, Tripshot, HubSpot, TapRide, and CRM.
Transit Bus Driver/ Lead Dispatcher Operations
WEDRIVEU
Menlo Park
12.2016 - 06.2019
- Safely transport over 20 passengers along designated routes while adhering to strict schedules.
- Carry out bus driving responsibilities with a focus on student safety to uphold a strong safety record.
- Utilize maps and GPS devices to follow established routes, ensuring safe navigation through high-traffic areas and compliance with scheduled times.
- Stick to scheduled routes and ensure timely drop-offs and pick-ups to meet route requirements.
- Operate the bus and navigation tools in accordance with company safety policies, DOT regulations, and local traffic laws.
- Notify management of any traffic violations, vehicle damage, or accidents to fulfill legal and insurance responsibilities.
- Prepare daily reports that detail trip information, vehicle maintenance activities, and any incidents that need to be reported.
Rental Car Agent Supervisor
FOX Rent A Car
San Jose
05.2002 - 06.2016
- Implement sales and marketing strategies to boost the company's revenue.
- Address customer issues to foster positive relationships and expand the customer base.
- Keep the company database updated with new property listings or additional amenities.
- Adhere to governmental and other regulatory requirements by following established policies and documenting transactions.
- Respond to last-minute requests to meet guest needs, ensuring high levels of guest satisfaction and repeat business.
- Conduct vehicle inspections for claims submissions.
- Advise on the type and level of coverage based on an analysis of customers' situations, employing persuasive sales techniques.
- Oversee the maintenance team and efficiently assign tasks to enhance processes.
- Arrange ongoing maintenance schedules to improve system performance.
- Manage fleet operations.
Education
GED -
Dewitt Nelson High School
Stockton, CA06.1997
Skills
- Route planning
- VDS software
- CAD/AVL systems
- Data reporting
- Driver monitoring
- Fleet management
Languages
English
Native/ Bilingual
Tagalog
Native/ Bilingual
References
References available upon request.
Timeline
Scheduler
Transdev
05.2024 - Current
On-Time Performance Monitor, QA
Transdev
08.2023 - 05.2024
Call Center Agent, Inbound Sales
Hilton Grand Vacations
10.2022 - 10.2023
Manager Trainee
Hertz
05.2022 - 10.2022
Lead Dispatcher Operations
PRA Events at FACEBOOK
06.2019 - 03.2022
Transit Bus Driver/ Lead Dispatcher Operations
WEDRIVEU
12.2016 - 06.2019
Rental Car Agent Supervisor
FOX Rent A Car
05.2002 - 06.2016
GED -
Dewitt Nelson High School
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