Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Certification
Timeline
Generic
Edward Phillip Lincoln, Jr

Edward Phillip Lincoln, Jr

Maytown,PA

Summary

Dynamic operations leader with a proven track record was recognized for enhancing operational efficiency and implementing successful startup turnaround strategies. Demonstrated excellence in staff development and conflict mediation, resulting in increased team productivity and customer satisfaction. Core competencies include operations management and production, with notable achievements in improving service delivery and profitability. Committed to driving strategic initiatives that foster growth and operational excellence.

Overview

36
36
years of professional experience
1
1
Certification

Work History

General Manager of Operations

Lafayette Club,MacGrille, Aroogas, Inn Herr Ridge,
Harrisburg / Gettysburg/ Carlisle, PA
09.1997 - 12.2015
  • Organized events such as trade shows and conferences.
  • Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
  • Set pricing structures according to market analytics and emerging trends.
  • Forecasted customer demand to set prices or credit terms for goods or services.
  • Managed sales presentations to promote product and brand benefits.
  • Employed and managed vendors by negotiating deliverables, cost and expected quality.
  • Analyzed market trends to identify new business opportunities.
  • Identified new opportunities for growth, expansion, and diversification.
  • Ensured compliance with local, state, and federal regulations.
  • Supervised performance of workers with goals of improving productivity, efficiency and cost savings.
  • Delegated work to staff, setting priorities and goals.
  • Directed or coordinated financial or budget activities to fund operations and maximize investments.
  • Developed and implemented successful sales strategies to meet business goals.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
  • Mitigated business risks by working closely with staff members and assessing performance.
  • Developed and implemented strategies to increase customer satisfaction and loyalty.
  • Developed strategic plans to increase profitability and efficiency.
  • Maintained relationships with existing clients by providing superior customer service.
  • Analyzed industry trends to develop competitive strategies.
  • Hosted special events to boost brand awareness and increase community engagement.
  • Created marketing campaigns to attract new customers.
  • Led startup and creation of operational procedures and workflow planning.
  • Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
  • Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
  • Managed daily operations of business, including hiring and training staff.
  • Implemented successful business strategies to increase revenue and target new markets.
  • Researched potential partners in order to expand services offered.
  • Provided direction and guidance to employees.
  • Implemented quality assurance processes to ensure product excellence.
  • Monitored performance of personnel against goals set forth by the company.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Negotiated with vendors to gain optimal pricing on products resulting in substantial increase in profit margin.
  • Reviewed legal documents related to business operations.
  • Developed policies and procedures for the organization.
  • Hired and trained new department managers to increase team oversight and productivity.
  • Implemented campaigns and promotions to help with developing goods and services.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Promoted business on social media platforms to maximize brand identity and generate revenue.
  • Completed routine maintenance and repair.
  • Maintained updated knowledge through continuing education and advanced training.
  • Operated a variety of machinery and tools safely and efficiently.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Managed inventory and supplies to ensure materials were available when needed.
  • Achieved cost-savings by developing functional solutions to problems.
  • Identified needs of customers promptly and efficiently.
  • Worked with cross-functional teams to achieve goals.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Worked effectively in team environments to make the workplace more productive.
  • Conducted routine maintenance and repairs on mechanical systems and industrial equipment.
  • Operated equipment and machinery according to safety guidelines.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
  • Utilized various software and tools to streamline processes and optimize performance.
  • Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Oversaw product development initiatives from concept through completion stages.
  • Managed inventory levels and conducted corrective action planning to minimize long-term costs.
  • Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
  • Conducted market research to identify trends, opportunities, and threats in the industry.
  • Implemented employee recognition programs to motivate staff members towards achieving organizational goals.
  • Resolved customer complaints quickly while maintaining high quality standards of service delivery.
  • Monitored progress by establishing plans, budgets and measuring results.
  • Conducted employee evaluations to provide adequate feedback and recognize quality performance.
  • Created schedules and monitored payroll to remain within budget.
  • Trained employees on duties, policies and procedures.
  • Developed and implemented operational strategies to improve efficiency, reduce costs, and maximize customer satisfaction.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Created a positive work environment by developing team building activities that encouraged collaboration among departments.
  • Designed sales and service strategies to improve revenue and retention.
  • Prepared detailed reports for senior leadership outlining key performance metrics related to operational success.
  • Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
  • Analyzed market trends to inform business decisions and strategies.
  • Tracked monthly sales to generate reports for business development planning.
  • Administered employee discipline through verbal and written warnings.
  • Established and maintained effective communication with staff members to ensure efficient operations.
  • Assisted in the recruitment process by interviewing potential candidates for open positions.
  • Recruited, trained and empowered employees to achieve key performance indicators.
  • Performed routine audits of internal controls in order to maintain accuracy of financial records.
  • Developed service and sales strategies to improve retention and revenue.
  • Analyzed existing processes for effectiveness and developed new systems as needed to enhance overall productivity levels.
  • Recruited, interviewed and hired qualified staff for open positions.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Provided guidance and support to subordinate managers in order to foster an atmosphere of cooperation throughout the organization.
  • Guided management and supervisory staff to promote smooth operations.
  • Delivered exceptional client experiences through hands-on leadership of associates and managers.
  • Supervised employees through planning, assignments, and direction.
  • Ensured compliance with local health department regulations regarding food safety standards.
  • Coordinated training activities for employees to ensure compliance with company policies and procedures.
  • Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
  • Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
  • Conducted regular meetings with senior management team to review progress against established objectives.
  • Maintained relationships with vendors to obtain the best pricing on supplies and materials.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Completed day-to-day duties accurately and efficiently.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Managed household errands and other essential duties.
  • Recognized by management for providing exceptional customer service.

Cook, Shift Leader

Pizza Hut
York, PA
05.1983 - 07.1985
  • Managed ordering process for ingredients, supplies, and equipment needed for daily operations.
  • Monitored kitchen area and staff to maintain overall safety and establish proper food handling techniques.
  • Cleaned and sanitized kitchen equipment, utensils and work stations.
  • Controlled food costs through portion control measures, product rotation techniques.
  • Took and recorded temperatures of food, refrigerators and freezers.
  • Executed hands-on preventive maintenance and repairs to keep equipment functional.
  • Provided guidance to team members on proper use of kitchen tools and appliances.
  • Verified menu items, portioned, and presented according to established procedures.
  • Placed food trays over warmers for immediate service or stored in refrigerated storage cabinets.
  • Ensured quality food production by monitoring cooking processes and verifying finished product specifications.
  • Maintained cleanliness and organization of kitchen equipment and utensils.
  • Cut or sliced meat, poultry and seafood to prepare for cooking.
  • Reviewed invoices for accuracy before submitting payments for approval.
  • Prepared variety of foods according to exact instructions and recipe specifications.
  • Restocked cupboards, refrigerators and service stations with new food items or supplies.
  • Prepared workstations with ingredients and tools to increase efficiency.
  • Collaborated with server trainees to promptly resolve potential customer concerns.
  • Cleaned and sanitized utensils, dishes or silverware.
  • Performed opening and closing duties, reconciling registers after each cashier's shift.
  • Oversaw food preparation, production and presentation according to quality standards.
  • Assisted in training new staff on proper kitchen procedures and safety protocols.
  • Washed, peeled and cut fruits and vegetables to prepare for cooking or serving.
  • Performed daily inventory of food items to ensure sufficient stock for service.
  • Maintained a clean and organized work area by sweeping, mopping, and sanitizing surfaces.
  • Distributed food to waiters and waitresses to serve customers.
  • Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
  • Managed kitchen staff team and assigned tasks for various stages of food production.
  • Observed food safety and sanitation protocols to reduce germ spread.
  • Prepared meats, vegetables or desserts according to orders or instructions.
  • Helped management stay on top of supply needs by sharing information about low or spoiled inventory.
  • Stored food in designated containers and storage areas to prevent spoilage.
  • Stocked cupboards and refrigerators and tended salad bars and buffet meals.
  • Worked effectively in team environments to make the workplace more productive.
  • Operated equipment and machinery according to safety guidelines.
  • Recognized by management for providing exceptional customer service.
  • Completed routine maintenance and repair.
  • Managed household errands and other essential duties.

Dishwasher_ Griil /Fryer/Lead Line Cook

Elbys Big Boy
York , PA
02.1980 - 07.1983
  • Cleared trash and washed work area tables, walls, refrigerator equipment, cooking equipment and floors to keep sanitized kitchen.
  • Informed supervisors immediately if any machine malfunctions were observed during operation.
  • Observed safety regulations and used protective gear to clean knives and other sharp kitchen supplies.
  • Restocked main kitchen areas with items from shelves, coolers, and freezers.
  • Operated and maintained dishwasher, handwash stations, pot-scrubbing station and trash compactor.
  • Operated commercial dishwashing machines efficiently.
  • Ensured timely availability of clean dishes for various meal services.
  • Operated industrial dishwashers to clean plates, glasses, silverware, and cooking utensils.
  • Unloaded trucks to move food and supplies from delivery vehicle to storage areas.
  • Sanitized counters and wiped down surfaces following food preparation to prevent cross-contamination from raw meats.
  • Scraped and pre-rinsed food from dirty dishes and placed items in dishwashing machine.
  • Handled glassware, crystal, and other fragile items with exceptional care to prevent breakage.
  • Performed routine maintenance tasks such as cleaning filters in the dishwashing machine.
  • Loaded and unloaded dishwashers, washing by hand large pots or items used on continuous basis.
  • Maintained cleanliness and sanitation of dishes, utensils, and kitchen equipment.
  • Inspected all returned dishes for cleanliness before restocking them on shelves.
  • Mixed soap, water and sanitizer together to create cleaning solutions for daily use.
  • Kept dishware, glasses and utensils ready for customer needs by quickly scraping, washing and restacking items.
  • Replaced clean utensils in storage bins for easy access.
  • Disposed of glassware that had been broken or chipped according to safety procedures.
  • Maintained assigned areas to keep organized and clean by mopping floor.
  • Adhered to sanitary regulations to prevent contamination with food products.
  • Sanitized surfaces after each use following standard sanitation practices.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Retained consistent quality and high accuracy when preparing identical dishes every day.
  • Followed proper food handling methods and maintained correct food temperature for high scores on health inspections.
  • Checked temperature of freezers and refrigerators to maintain proper storage of cold items.
  • Set up and performed initial prep work for soups, sauces and salads.
  • Ensured that all dishes were prepared according to recipe specifications.
  • Cooked multiple orders simultaneously during busy periods.
  • Grilled and deep fried various foods from meats to potatoes.
  • Operated kitchen equipment in alignment with OSHA protocols and manufacturer instructions.
  • Prepped garnishes to reduce wait times during lunch and dinner rush.
  • Maintained safe operations of food prep equipment to reduce complications and retain safety procedures.
  • Operated fryers and grills according to instructions to maintain safety and food quality.
  • Helped other staff members complete job tasks during peak times to keep kitchen running efficiently.
  • Replenished food items from inventory and rotated ingredients.
  • Cleaned cooking and refrigeration equipment to sanitize and prevent food-borne illness.
  • Plated dishes according to restaurant presentation standards before delivering them to customers.
  • Weighed, measured and mixed ingredients, following recipes to produce quality dishes.
  • Performed basic knife skills such as dicing onions or slicing meats.
  • Followed proper food handling methods and maintained correct temperature of food products.
  • Washed and peeled ingredients to prepare for different meals and recipes.
  • Carried pans and trays of food to and from work stations, stove and refrigerator.
  • Cleaned food preparation areas, cooking surfaces, and utensils.
  • Worked effectively in team environments to make the workplace more productive.
  • Completed routine maintenance and repair.

Education

US Military Law

US Army Judge Advocate Law School
Ft Benjamin Harrison, IN
08-1987

English Education Secondary

PSU
York/ Main Campus

Skills

  • Operations management
  • Staff development
  • Production
  • Startup turnaround strategies
  • Conflict mediation

Affiliations

Toured the Eastern Volleyball Association professional 2 man volleyball tour from 1991 through 1999

Started and Managed, Promoted and Booked a Grateful Dead cover band, starting in 1992 in the Delmarva area for 6 years, continuing the saga with other similar bands as drummer and leader till 2021

Started a cooking show on Youtube called ":Cooking with Ed", a short tutorial injected with humor, trivia, history and instruction. Series in edit and will be released end of summer 2025

Created and worked many non profit fundraisers, including my own Marietta Chowderfest and Marietta MacDown, including many others out of the area raising over $100,00 for non profit organizations

Started a operated a restaurant consulting business and training forum in 1992 called Talk of the Town Restaurant services

Hobbies include; Art, painting, yard sculptures and ponds/waterfalls, gardening, golf, frisbee, bowling, hiking, cooking, creating new and tasty recipes, tinkering, landscaping and hardscaping, teaching skills to my daughter or learning new ones from her, playing drums, guitar and keyboards, writing songs, singing those songs, biking, biking with my dog, redecorating my house on a bi-weekly schedule

Accomplishments

  • 2nd place International Bartending Competition
  • Numerous volleyball awards
  • Employee of the Month '
  • Employee of the Year Sheraton saratoga Springs, NY
  • Bartender of the Year
  • Worked with Chefs that were employed by Former Presidents Jimmy Carter, Bill Clinton and Gerald Ford, as well as the Queen of England.
  • Most requested server at La Villa Balsamo by movie stars such as Martin Scorsese, Molly Ringwald, Charlie Sheehan, David Cassidy to name a few as well as Bill Parcells, Tony Dorsett, Dave Matthews,Beyonce and others on a regular basis, The restaurant only had a limited staff due to the French/ Russian formats the dinner service provided.

Certification

  • RAMP instructor
  • SERVE SAFE

Timeline

General Manager of Operations

Lafayette Club,MacGrille, Aroogas, Inn Herr Ridge,
09.1997 - 12.2015

Cook, Shift Leader

Pizza Hut
05.1983 - 07.1985

Dishwasher_ Griil /Fryer/Lead Line Cook

Elbys Big Boy
02.1980 - 07.1983

US Military Law

US Army Judge Advocate Law School

English Education Secondary

PSU

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Edward Phillip Lincoln, Jr