Edward R. Hiilkewicz
East Moriches,NY
Summary
Accomplished Project and Operations Manager with a proven track record, excelling in project planning and client relations. Spearheaded multiple high-stakes projects, consistently delivering above expectations with a keen focus on cost control and team collaboration. Achieved significant improvements in customer satisfaction and operational efficiency, demonstrating exceptional leadership and inventory management skills.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Project Manager
Mid Island Maintenance
01.2018 - Current
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, designed, and scheduled phases for large projects.
- Met project deadlines without sacrificing build quality or workplace safety.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
- Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
Operations Manager
Mark Of Elegance Limousines
10.2011 - 12.2017
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Managed entire operations of fleet, drivers, scheduling and routing, dispatching, proper licensing, and office staff.
- Conducted regular performance reviews with drivers, identifying areas for improvement and developing action plans to address them.
- Led hiring, onboarding and training of new hires to fulfill driver requirements.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional and financial growth.
Warehouse & Materials Manager
Island Architectural Woodwork
10.2010 - 10.2011
- Conducted regular inventory audits to maintain accurate stock levels and minimize excess or obsolete inventory.
- Monitored safety stock levels and established order policies to balance inventory availability with minimal investment.
- Managed subordinates and gave directives, drafted schedules and comprehensively evaluated performance.
- Maintained material control and information systems, supporting manufacturing and balancing inventory surpluses with customer demand.
Branch Manager
Bath Fitters
04.2008 - 11.2008
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Monitored sales and installation force which operated in the five N.Y. boroughs.
- Additional responsibilities included P&L reviews, inventory, office, safety, and fleet management.
Operations Manager
Alside Building Supply
01.2007 - 01.2008
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Developed and maintained relationships with external vendors and suppliers.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Established positive and effective communication among union warehouse workers and office staff.
Education
Associate of Applied Science - Business Administration
S.U.N.Y. Delhi
Delhi, NY05.1988
Skills
- Project Management
- Project Planning
- Project planning and development
- Project Scheduling
- Project tracking
- Client Relations
- Customer Relations
- Staff Management
- Cost Control
- Team Bonding
- Inventory Control
- Residential construction
Certification
Osha 30 Hour Construction Safety and Health
Timeline
Project Manager
Mid Island Maintenance
01.2018 - Current
Operations Manager
Mark Of Elegance Limousines
10.2011 - 12.2017
Warehouse & Materials Manager
Island Architectural Woodwork
10.2010 - 10.2011
Branch Manager
Bath Fitters
04.2008 - 11.2008
Operations Manager
Alside Building Supply
01.2007 - 01.2008
Associate of Applied Science - Business Administration
S.U.N.Y. Delhi
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