Edward R. Luscombe, Jr.
Fort Lee,NJ
Summary
Dynamic leader with a proven track record at Ascend Clinical and Nationwide Laboratory Services, excelling in relationship building and field operations training. Spearheaded initiatives that enhanced customer satisfaction and field performance, managing over 32M in revenue with Nationwide Laboratory and 4M with Ascend Clinical in region currently covering. Skilled in effective communication and problem-solving, consistently achieving organizational goals which is zero lost business for my region.
Overview
27
27
years of professional experience
Work History
Field Service Representative
Ascend Clinical
11.2012 - Current
- Developed lasting relationships with clients through excellent communication and professionalism.
- Provided detailed reports post-service visits to document issues resolved, recommendations made, and any potential areas for improvement.
- Provided remote and onsite training support to customers on the following key areas:
- Specimen Collection
- Web-based Clinical Solution LabCheck
- Specimen Processing/Shipping
- In addition to field support assisted our sales team with presentations along with customer service call center assistance.
- Collaborated with cross-functional teams to resolve complex customer concerns effectively.
Director of Field Services
Nationwide Laboratory Services
03.1997 - 11.2012
- Worked closely with organizational leadership and laboratory operations to ensure customer satisfaction.
- Total of 15 direct reports covering the country responsible for onboarding and customer satisfaction.
- Established departmental performance goals and provided feedback for underperforming areas.
- Field Organization maintained a total of 22k patients and 32M in revenue.
Education
Bachelor of Arts - Sociology/Business Management
Fairleigh Dickinson University
Rutherford, NJ06.1980
Skills
- Relationship Building and Networking
- Building Internal Company Relationships
- Excellent Presentation Skills
- Field Operations Training
- Problem Solving
- Effective Communicator
Timeline
Field Service Representative
Ascend Clinical
11.2012 - Current
Director of Field Services
Nationwide Laboratory Services
03.1997 - 11.2012
Bachelor of Arts - Sociology/Business Management
Fairleigh Dickinson University
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