Edward R. Small
Houston,TX
Summary
Highly meticulous professional, skilled at managing multiple tasks and thriving under pressure. Extensive industry experience spans case management, security, healthcare, and customer service, with a proven ability to adapt and excel in diverse environments.
Overview
18
18
years of professional experience
Work History
Program Director -Internal Promotion
Houston Center For Independent Living
06.2022 - Current
- Manages and oversees organization’s Independent Living Services’ various program teams and projects at the CIL local office (HCIL, FBCIL, BCCIL).
- Facilitates program development, training, data collection, program evaluation, team and individual performance assessments, new programs/service delivery development and grant writing for continued program expansion.
- Travel outside the immediate office location to accomplish assignments.
- Work variable hours to fulfill the responsibilities of the position (meaning before 8 a.m.; after 5:00 p.m.; and weekends as required in order to meet agency needs and deadlines).
- Assume responsibilities of managing the office in the absence of the Executive Director.
- Conduct training to specified personnel, and develop and/or participate in special projects.
- Ensures all employees follow CBFL policy and procedural standards for the delivery of services and programs.
- Advocate for federal, state, and local policies on issues related to disability.
- Management of record keeping and documentation processes, ensuring that these are productive and efficient, and within established procedures as defined by applicable grant awards, contracts and established CBFL billing procedure.
- Overall responsibility of maintenance, upkeep, and compliance audit of all services and consumer files.
- Ensure that all staff are trained on Independent Living philosophy and data entry (MICIL/DRS) of services.
- Assist in the coordination of IL performance review process, assuring scheduled deadlines are met.
- Schedules staffing meetings and plans agendas jointly with staff members to achieve specific outcomes.
- Represent CBFL at community events and meetings as required, ensuring that the mission and resources reflect changes in community needs.
- Perform other duties as assigned.
Counselor Coordinator
Houston Center for Independent Living
11.2017 - 06.2022
- Facilitate eligibility determination by collecting and analyzing all information such as medical records, identification, physician information, and financial information.
- Provide counseling and guidance to support clients living independently in their home.
- Maintain contact between clients of a caseload of eighty plus clients throughout seventeen Texas counties.
- Implement Independent Living Plans (ILP’s) to assist clients with services to help clients to continue living independently in their homes..
- Utilize web-based software to maintain daily progress notes, monitor, and evaluate services.
- Facilitate use of resources and provide referrals for ongoing supportive services.
- Daily spending from a $750,000 budget for purchases for equipment to ensure the independent living of clients.
- Utilize medical insurance and the programs daily budget for the purchases of Power Wheelchairs, Manual Wheelchair, Stair Lifts, Modified Vehicles, Visual Aids, Hearing Aids, Prosthesis, Home Modifications, etc.
Case Manager
Safe Haven Community Services
03.2016 - 11.2016
- Provides case management services for all assigned children, working with other family support providers for guidance and assistance. Maintains average caseload of 25-30 children and families total.
- Conducts face to face interviews with each family and child (individually) at least one time per month or more often if needed.
- Maintain a working relationship with the foster and adoptive parents, teachers, therapists, CPS caseworkers, attorneys, child advocates, birth family, and significant others in order to implement successful treatment for each.
- Writes individualized service plans (ISP), admission assessments, and monthly progress notes.
- Trains and supervise foster and adoptive parents in the implementation of individualized service delivery for each child placed in their home.
- Maintains appropriate boundaries between field professional, foster and adoptive parents, and personal issues.
- Respect the dignity and worth of children, foster and adoptive parents.
- Maintain child’s confidentiality per agency standards and all applicable codes of ethics.
- Consider the environmental, cultural, safety, diversity issues and needs for the child, foster and adoptive parent and child.
- Identify and understood the strengths, abilities and competencies of the child, foster and adoptive parent.
- Assist the adoptive family with completing adoption subsidy process.
- Complete assignments in a timely manner.
Investigator
Texas Department of Family Protective Service
09.2012 - 06.2015
- Respond to crisis situations involving children who may be in abusive or neglectful situations.
- Conducting investigations for reports of abuse and/or neglect to children to determine if abuse or neglect occurred.
- Assessing families to determine the current or future risk of harm to children.
- Observe children for signs of any harm.
- Interviewing persons in the case such as the parents, caregivers, person who reports the concern, family members, and others familiar with the family situation, including medical staff, teachers, and law enforcement.
- Determining action to be taken to remove or to reduce an immediate threat to the safety of a child to include working with families to identify family members who can assist with keeping the child safe.
- Collects complete and accurate financial data during intake process to ensure appropriate financial screening for the families.
- Testifying in court to seek emergency protective services.
- Placing children in substitute care, referring family for immediate crisis intervention therapy or other community resources.
Security Guard
Allied Barton Security
09.2008 - 04.2012
- Responsible for ensuring that the facility is provided with high quality security services to protect people and property.
- Building, improving, and maintaining effective relationships with both client employees and guests.
- Greet guests and employees in a cheerful and welcoming manner.
- Answering questions and assisting guests and employees as needed.
- Patrolling the facility on foot.
- Monitor closed circuit television systems and alarms.
- Identify and locate potentially life threatening devices and devices intended on creating massive destruction.
Patient Escort
Memorial Hermann Hospital
02.2007 - 04.2008
- Interact with patient, family members, and staff to ensure patient safety.
- Provide excellent customer service skills.
- Transporting discharged and transferred patients along with belongings to designated areas.
- Transport patients in a timely manner to and from clinics and departments for medical tests along with any required patient equipment and medical chart.
- Ensuring safe care to patients, adhering to policies, procedures, and standards, within budgetary specifications, including time management, supply management, productivity, and accuracy of practice.
- Assist nurses with patients as needed.
Education
Bachelor of Science - Criminal Justice
Prairie View A&M University
Prairie View2012
Skills
- Outstanding interpersonal skills
- Quick Learner
- Extremely organized
- File/record maintenance
- Strong verbal communication
- Proven leadership abilities
- Extensive in Microsoft Office Suite: Word, Excel, Access, PowerPoint
Timeline
Program Director -Internal Promotion
Houston Center For Independent Living
06.2022 - Current
Counselor Coordinator
Houston Center for Independent Living
11.2017 - 06.2022
Case Manager
Safe Haven Community Services
03.2016 - 11.2016
Investigator
Texas Department of Family Protective Service
09.2012 - 06.2015
Security Guard
Allied Barton Security
09.2008 - 04.2012
Patient Escort
Memorial Hermann Hospital
02.2007 - 04.2008
Bachelor of Science - Criminal Justice
Prairie View A&M University
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