Edward T. Garza, Jr.
Dickinson,TX
Summary
Talented Owner with excellent marketing, customer service and facility oversight skills and more than 25 years of experience. Highly effective and comfortable working with people at all levels in organization.
Overview
13
13
years of professional experience
Work History
Owner/Operator
EJ's Cleaning Service
2013.02 - Current
- Manage day-to-day business operations.
- Consult with customers to assess needs and propose optimal solutions.
- Train and motivate employees to perform daily business functions.
- Establish foundational processes for business operations
- Enhance operational efficiency and productivity by managing budgets, accounts, and costs.
- Completed regular inspections and maintenance actions, as well as basic equipment repairs, to keep equipment operating at peak levels
Senior Master Lead Technician
Safelite AutoGlass
2016.02 - 2022.03
- Maintained compliance with dealer and manufacturer standards for warranty repair and maintenance actions.
- Mastered trade specific systems and trained new employees on proper procedures.
- Procured, organized and managed parts inventories.
- Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge bases.
- Maintained accurate records of time and materials required to perform repairs and service.
- Attended safety meetings and implemented policies with junior team members.
- Diagnosed malfunctions and developed resolutions with minimal oversight.
Assistant Store Manager
U.S. Polo Assn. Outlet
2014.10 - 2016.02
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Analyzed customer feedback and implemented strategies to improve customer experience.
Sr. Parts Associate
Harley Davidson Of Kingwood
2011.02 - 2014.09
- Greeted customers via telephone and in person to answer questions, resolve concerns and complete sales.
- Organized parts storage and stocked inventory according to established guidelines.
- Maintained clean and neat parts counter and sales floor.
- Researched vehicles and parts via physical catalogs and electronic means.
- Identified specific replacement parts to meet customers' needs, making accurate suggestions with confidence.
- Recommended alternative parts if necessary and taught customers fundamentals of part modification and repair.
- Met customer needs by looking up stock numbers and prices for various parts, identifying correct items and placing timely orders.
- Set up merchandise displays and organized parts on shelves to maximize customer interest and promote overstocks.
- Read and studied catalogs to identify new market parts and capitalize on emerging trends.
Education
High School Diploma -
Texas City High School
Texas City, TX05.1996
Skills
- Staff Training
- Team Oversight
- Sales Leadership
- Verbal and Written Communication
- Customer Relations
- Operations Management
- Staff mentoring & leadership
Timeline
Senior Master Lead Technician
Safelite AutoGlass
2016.02 - 2022.03
Assistant Store Manager
U.S. Polo Assn. Outlet
2014.10 - 2016.02
Owner/Operator
EJ's Cleaning Service
2013.02 - Current
Sr. Parts Associate
Harley Davidson Of Kingwood
2011.02 - 2014.09
High School Diploma -
Texas City High School
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