Edward V. Grider
Avondale,PA
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
6
6
years of professional experience
Work History
Client Specialist/Business Development - P2P Sales
The Militia, LLC
06.2021 - Current
- Introduced clients to technology to meet specific needs in niches, increasing brand and portfolio awareness
- Retained clients with daily, weekly, and monthly calls to receive feedback and introduce new systems
- Maintained a portfolio of 1200+ clients
- Enhanced customer satisfaction by addressing and resolving complex issues in a timely manner.
- Developed strong relationships with key clients, resulting in increased revenue and repeat business.
- Verified basic needs are being met, providing navigation assistance for various benefits and available services.
- Delivered insightful presentations tailored specifically towards potential clients'' interests/needs during meetings or conferences, showcasing the company''s value proposition effectively well through persuasive communication skills.
Account Manager
BE Technologies
01.2020 - 09.2021
- Originated deals with clients through lead generation
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
- Carried out daily research and due diligence on potential leads
- Delivered service, maximized customer satisfaction, and responded efficiently to customer needs.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
Bartender/Server
Two Stones Pub
08.2018 - 01.2020
- Delivered superior service, maximized customer satisfaction, and responded efficiently to customer complaints.
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Utilized knowledge of mixed beverages, specialty liquors and craft beers to serve customers and provide wait staff with well-prepared drinks in a timely fashion.
Education
Structural Coatings/General Studies -
Williamson College of the Trades
Media, PA01.2017
Skills
- Building relationships
- Outstanding Communication and Interpersonal skills
- Client Retention & Client Engagement
- Networking
- Conflict Resolution
- Social interaction
- Working Independently
- Exceptional customer service
- Guest Engagement
- Hospitality service expertise
- Strong Work Ethic
- Service prioritization
Timeline
Client Specialist/Business Development - P2P Sales
The Militia, LLC
06.2021 - Current
Account Manager
BE Technologies
01.2020 - 09.2021
Bartender/Server
Two Stones Pub
08.2018 - 01.2020
Structural Coatings/General Studies -
Williamson College of the Trades
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