Edwena Ortega
Customer Service
Garden City,KS
Summary
Proven achiever with extensive experience at Bank of the West, adept in transaction processing accuracy and exceptional customer service. Excelled in roles requiring dependability and a strong work ethic, enhancing customer satisfaction. Fluent in English/Spanish, proficient in MS Office, and skilled in cash management, showcasing a blend of hard and soft skills. Professional with proven expertise in customer support, adept at resolving issues efficiently and enhancing client satisfaction. Strong collaborator who thrives in team environments and adapts readily to changing demands. Known for reliability and results-driven approach, ensuring high standards are consistently met.
Overview
11
11
years of professional experience
Work History
Floating Bank Teller
Bank of the West
12.2018 - 07.2022
- Exceeded performance expectations in terms of transaction accuracy rate, consistently meeting or surpassing targets set by management.
- Enhanced customer satisfaction by accurately processing transactions and addressing inquiries in a timely manner.
- Supported team members during peak hours by efficiently managing multiple tasks and providing prompt assistance when needed.
- Strengthened relationships with customers by delivering friendly, personalized service during every interaction.
Secretary
Court Services
12.2014 - 12.2018
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
Tax Preparer Specialist
H & R Block Tax Services
08.2011 - 11.2014
- Maximized client satisfaction by providing accurate and timely tax preparation services.
- Supported junior staff through mentorship programs that focused on skill development in taxation and client management.
- Responded to inquiries from IRS and other tax authorities.
- Collaborated with clients to answer questions and provide advice on tax matters.
- Analyzed financial documents to accurately reflect client information on tax returns.
Education
GED -
Garden City High School
Garden City, KS02-2002
Skills
- Dependability
- Spanish speaking
- Cash handling proficiency
- Transaction processing accuracy
- Cross-Selling Products
- Strong Work Ethic
- Exceptional customer service
- Friendly
- Cash handling and management
- MS Office proficient
- Multitasking
- Excellent time management skills
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Floating Bank Teller
Bank of the West
12.2018 - 07.2022
Secretary
Court Services
12.2014 - 12.2018
Tax Preparer Specialist
H & R Block Tax Services
08.2011 - 11.2014
GED -
Garden City High School
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