Edwige Assongba
Brooklyn,NY
Summary
Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems.
Overview
10
10
years of professional experience
Work History
Store Manager
FedEx Office
New York, NY
07.2022 - Current
- Reported issues to higher management with great detail.
- Rotated merchandise and displays to feature new products and promotions.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Assisted in recruiting, hiring and training of team members.
- Managed inventory control, cash control, and store opening and closing procedures.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Interacted well with customers to build connections and nurture relationships.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
ASSISTANT MANAGER
12.2018 - 06.2019
- Oversee all activities, team members as they work through each day responsibilities
- Made sure customers are aware of all our services, serve with impeccable customer service
- Organization of files, planning for success in all area of the store
LEAD STORE CONSULTANT
FEDEX OFFICE
- Lead team through the day in all areas production lead, managed shipments
- Organization and maintain cleanliness of the store
STORE CONSULTANT
FEDEX OFFICE
04.2013 - 08.2018
- Worked closely with collegues in providing amazing customer service experience
- Created production projects and shipped customers packages
- ABOUT ME
SUBSTITUTE TEACHER, CASHIER
AU BON PAIN
09.2018 - 03.2019
- Teach science classes lead students in activities, prepare for students exams
- Manage time, plan quizzes, directed and organize plays for students, Maintained clean and well-organized sales floor, dusting and arranging merchandise
- Led innovative promotional programs to grow brand awareness and increase sales
- Developed positive working relationships with team members and store managers.
INTERN/VOLUNTEER
METHODIST HOSPITAL
06.2013 - 08.2018
- Managed behavioral therapy and emotional support for patients in ICU
- Maintained detailed and accurate patient charts
- Oversaw various administrative tasks, including managing phone calls
Education
Dual Degree, Bachelor - Biology and French
Lafayette College
2017
Skills
- Laboratory: microscope usage, titration, team
- Work, analysis, data collection
- Computer:
- Microsoft word, Excel, PowerPoint,
- Sales Expertise
- Product and Service Sales
- Retail Sales
- Stocking and Replenishing
Additional Information
Very fluent in French.
Languages
French
Native or Bilingual
Timeline
Store Manager
FedEx Office
07.2022 - Current
ASSISTANT MANAGER
12.2018 - 06.2019
SUBSTITUTE TEACHER, CASHIER
AU BON PAIN
09.2018 - 03.2019
INTERN/VOLUNTEER
METHODIST HOSPITAL
06.2013 - 08.2018
STORE CONSULTANT
FEDEX OFFICE
04.2013 - 08.2018
LEAD STORE CONSULTANT
FEDEX OFFICE
Dual Degree, Bachelor - Biology and French
Lafayette College