Edwige Tangcay
San Leandro,CA
Summary
Dynamic Property Manager with a proven track record at Humphreys Landing, excelling in tenant relations and occupancy optimization. Skilled in property inspections and maintenance scheduling, I foster positive landlord-tenant relationships while enhancing customer satisfaction. My proactive approach ensures timely rent collection and effective communication, driving operational success in property management.
Overview
9
9
years of professional experience
Work History
Property Manager
Humphreys Landing
01.2019 - 07.2025
- Managed tenant relations, addressing concerns and facilitating effective communication.
- Oversaw property maintenance, coordinating repairs and ensuring timely resolution of issues.
- Developed and implemented leasing strategies to optimize occupancy rates.
- Conducted regular property inspections, identifying areas for improvement and compliance.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Coordinated with janitorial and engineering staff on maintenance and upkeep.
Front Desk Manager
Comfort Inn & Suites
02.2016 - 02.2017
- Supervised front desk operations, ensuring exceptional guest service and smooth check-in/check-out processes.
- Trained and mentored front desk staff on customer service best practices and hotel policies.
- Implemented efficient scheduling systems to optimize staff coverage during peak hours.
- Resolved guest complaints swiftly, enhancing overall satisfaction and loyalty.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
- Kept accounts in balance and ran daily reports to verify totals.
- Managed front desk maintenance of client records and lab data.
- Streamlined check-in and check-out processes for a smoother guest experience.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained an organized workspace at the front desk, contributing to a professional atmosphere that welcomed guests upon arrival.
Education
Bachelor of Arts - Mass Communication
Ateneo De Davao University
Davao City , Philippines04-2003
Skills
- Property management
- Payment collection
- Property inspections
- Customer service-focused
- Leasing and sales
- Property tours and inspections
- Maintenance scheduling
- Occupancy management
Languages
English
Professional Working
filipino
Native or Bilingual
Timeline
Property Manager
Humphreys Landing
01.2019 - 07.2025
Front Desk Manager
Comfort Inn & Suites
02.2016 - 02.2017
Bachelor of Arts - Mass Communication
Ateneo De Davao University