Edwige A Robinson

As the Senior Vice President of Engineering, Operations, and Transformation. Recruited by the president of Technology to drive significant improvements in engineering operations optimization while building high-performing teams to maximize productivity using AI, ML, and automation.

Key Achievements

• Spearheaded the introduction of groundbreaking technologies and leadership in 5G network deployment, driving technological innovation and successful network transformation.
• Led cross-functional teams to achieve approximately $820 million in OPEX savings over three years through redesign and strategic decommissioning, utilizing AI for improved operational efficiency.
• Transformed network operations by implementing Lean methodologies, resulting in a 220% faster delivery cycle time and a 47% increase in productivity through simplifying and automating process flows.
• Spearheaded network improvement efforts across 30 states, aiming at zero downtime by implementing proactive maintenance strategies, leading to elevated network efficiency, a 40% reduction in KPI incidents, and enhanced overall network capabilities.
• Recruited, retained, and developed top talent of teams of 1300 employees and 5000 contractors, fostering a culture of innovation and high productivity within a dynamic team structure. Restructured departments for increased efficiency, optimizing resource allocation, and improving communication between teams.
• Delivered exceptional customer service by implementing best practices and fostering a culture of accountability within organizations. Championed innovation by encouraging cross-functional teams to pursue creative solutions to complex challenges.

As an Innovative Leader at Comcast for four years, I led an outstanding team. I owned the technology delivery and Agile processes that contributed to building and maintaining Xfinity Mobile, Retail, and Convergence strategies. My teams served as the primary channel between business partners, product owners, and supporting organizations, ensuring the delivery of initiatives from ideation to launch.

• At Xfinity Mobile, led 45% increase in productivity by ingeniously integrating business strategy with agile engineering. This strategic approach enhanced operations and set new benchmarks for the industry. It was executed by prioritizing and designing to development and launch, which resulted in improved operational efficiency and faster time-to-mar
• Led team of scrum masters, analysts, and engineering leaders to transform customer experiences at Xfinity Mobile, increasing NPS score from -5 to over 20.
• This increased CX was achieved by conducting in-depth customer journey analysis, implementing targeted improvements, and ensuring a seamless experience, ultimately leading to improved customer satisfaction and loyalty.
• Our journey to develop proprietary billing system for consumer and enterprise segments was collaborative. Led across domains and secured strategic partner buy-ins, ensuring that everyone's expertise was utilized to its fullest potential. Doing so boosted sales revenue by 24% through streamlined billing processes and enhanced customer service.
• Post-launch, continued to ensure reliability of our network by providing comprehensive support. This included network outage monitoring, critical functions analytics, and incident management in the Network Operations Center (NOC), all aimed at reducing downtime and ensuring efficient incident resolution. It resulted in improved network reliability, reduced downtime, and efficient incident resolution.

As a Strategic Business Leader, I understand the challenges of leading a cross-functional team. I thrive in executing multi-year product launches and have a proven track record in the successful deployment and optimization of Carrier-Grade Wi-Fi Networks. My expertise spans requirements feasibility to roadmap development and implementation, instilling confidence in my technical capabilities.

Key Achievements

• Directed a $320M+ budget to ensure cash flow for all Wireless development initiatives, leveraging business-improved processes to modernize key areas and improving productivity by 36% over six months
• Orchestrated a team of program directors, business analysts, and engineers in launching technology projects by developing technical solutions and architectural roadmaps
• Creatively resolved complex technical issues by effectively spearheading initiatives that led to a significant 15% reduction in subscriber churn, demonstrating a strong focus on customer satisfaction and retention. Improved customer retention and satisfaction through innovative technology deployments and strategic foresight
• Proficiently managed the global development and technical lifecycle of projects, overseeing the successful launch of over 160,000 outdoor Wi-Fi Access Points across various Wi-Fi protocols and bands, ensuring low latency, high availability, and optimal performance.