Edwin Aguaiza
Elizabeth,USA
Summary
Focused management professional experienced in maintaining safe and clean environments for owners and guests. Adept at handling private and confidential information with extreme care.
Overview
17
17
years of professional experience
Work History
Front of the House Manager
BoulevardFive72
01.2015 - Current
- Experience as a front of the house manager and multiple roles within the restaurant
- Manage payroll for front and back of the house staff
- Coordinate staffing and scheduling to ensure seamless service and exceptional guest experience
- Ensured guest satisfaction, resolving issues promptly and professionally
- Booked and followed up on events, maximizing revenue and guest satisfaction
- In charge special holiday events, balancing business objectives with exceptional guest experiences
- Managed liquor inventory with vendors, ordering and pricing curating optimal selections for the restaurant
- Created seasonal cocktails as a bartender, elevating guest satisfaction and driving sales
- Adapted quickly to last-minute changes in plans or circumstances without compromising on quality or results.
- Anticipated needs of family members by staying informed about their preferences, schedules, and priorities.
- Enhanced family satisfaction with household management by addressing concerns promptly and efficiently.
- Planned special events such as parties or family gatherings with attention to detail and organization.
Head Server
Luciano’s Ristorante
09.2008 - 12.2014
- Ensured exceptional guest experiences through prompt and attentive service
- Responsible for staffing and scheduling to optimize team performance
- Helped maximize guest count on special holiday events
- Managed liquor ordering while negotiating deals that were market appropriate and selecting top-quality products
- Coordinated events while focusing on guest satisfaction and revenue growth
- Mentored and coached new staff to enhance their skills and confidence
- Maintained a clean, safe, and welcoming environment through regular monitoring of dining areas and server stations.
- Increased restaurant revenue by upselling menu items and promoting daily specials.
- Trained staff members on use of POS system.
- Trained new servers to uphold company standards in customer service, food handling, and overall professionalism.
- Resolved guest complaints, addressing issues promptly to foster a positive dining experience.
- Coordinated special events and private parties, working closely with clients to meet their specific needs while adhering to the establishment''s policies.
- Collaborated with kitchen staff to ensure timely delivery of orders while maintaining food quality standards.
Prep Cook/Event Staff
Tequila’s Grill (now Tequila Bistro)
09.2007 - 09.2008
- Maintained inventory organization and rotation in fridges and freezers
- Prepared salads and appetizers
- Plated and decorated desserts
- Assisted with off-premise events, providing outstanding hospitality
- Developed foundational skills in food preparation and presentation
- Demonstrated strong multitasking abilities, managing multiple food stations simultaneously without compromising quality or speed.
- Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
- Maintained clean, hygienic kitchen workspace by sweeping, mopping, and taking out trash.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
Education
Current Studies - Cyber security analyst
New Jersey Institute of Technology
Newark, NJ10.2024
College Experience - Civil Engineering Program
Union County College
Elizabeth, NJ01.2012
High School Diploma -
John E. Technology Academy
Elizabeth, NJ06.2008
Skills
- Guest relations and service excellence
- Event planning and execution
- Staffing and scheduling expertise
- Team leadership and mentoring
- Conflict resolution and problem solving
- Customer satisfaction and retention
- Food preparation and presentation
- Menu planning and development
- Beverage program management
- Mixology and cocktail creation
- Wine knowledge and service
- Inventory management and cost control
- Payroll management
- Staff management and supervision
- Scheduling and staffing optimization
- Budgeting and cost control
- Event coordination and logistics
- Communication and interpersonal skills
- Point-of-sale (POS) systems
- Inventory management software
- Microsoft office (Word, Excel, Outlook)
- Time Management and organization
- Attention to detail and quality control
- Adaptability and flexibility
- Leadership and teamwork
- Exceptional organization
- Crisis Intervention
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Front of the House Manager
BoulevardFive72
01.2015 - Current
Head Server
Luciano’s Ristorante
09.2008 - 12.2014
Prep Cook/Event Staff
Tequila’s Grill (now Tequila Bistro)
09.2007 - 09.2008
College Experience - Civil Engineering Program
Union County College
High School Diploma -
John E. Technology Academy
Current Studies - Cyber security analyst
New Jersey Institute of Technology
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