Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Edwin Alvarado

Houston,TX

Summary

Dynamic Housekeeping Supervisor with a proven track record at Compass Group USA, excelling in staff training and development while ensuring health and safety compliance. Expert in quality assurance controls and customer service, I encouraged team motivation and streamline operations, enhancing overall guest satisfaction and operational efficiency.

Overview

19
19
years of professional experience

Work History

Housekeeping Supervisor

Compass Group USA
11.2009 - 06.2024
  • Coordinated and managed routine tasks from facilities management.
  • Manage activities related to recruitment, dismissal, and staff development.
  • Oversee routine tasks.
  • Monitored and documented maintenance activities for all machinery.
  • Verified strict compliance with housekeeping procedures via routine inspections.
  • Ensured timely acquisition of necessary housekeeping supplies and toiletries.
  • Conveyed repair requirements to maintenance personnel.
  • Allocated housekeeping staff to shifts according to skills and daily needs.

Owner/Operator

Colony Vacuums
05.2005 - 01.2010
  • Managed day-to-day business operations.
  • Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
  • Increased customer satisfaction by providing high-quality services and timely communication.
  • Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
  • Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Established strong relationships with suppliers, ensuring consistent delivery of goods and services at competitive prices.
  • Ensured compliance with relevant regulations, maintaining proper documentation and licensing requirements.
  • Developed and implemented successful marketing strategies, resulting in increased brand awareness and customer base.
  • Developed business plan, processes and procedures to provide superior Product or Service to customers.
  • Kept all building areas and equipment functional and well-organized to promote business performance.
  • Cultivated a positive work environment, leading to higher employee retention rates and overall job satisfaction.
  • Implemented effective financial management practices, improving cash flow and profitability.
  • Assessed income and expenses and adapted plans to improve profit levels.
  • Overseeing inventory management, reducing waste and maintaining adequate stock levels to meet demand.
  • Collaborated with industry partners to expand networking opportunities, fostering mutually beneficial relationships that drove growth for all parties .

Housekeeping Supervisor

Hospital Housekeeping Systems
05.2006 - 03.2007

Assigned regular work duties efficiently to ensure team productivity.

Monitored and evaluated employee performance daily.

Ensured efficient handling of highly secured key card transactions.

To each employee daily.

Carry out daily assessments to ensure quality with administrators.

Ensured readiness of equipment for daily operations.

Education

University Studies - Business Administration

University of Houston
Houston, TX

Skills

  • Cleaning and sanitation
  • Guest relations
  • Customer service-focused
  • Customer service
  • Task assignment
  • Cleaning techniques
  • Training and mentoring
  • Staff scheduling
  • Staff training and development
  • Health and safety compliance
  • Workload prioritization
  • Customer relationship management
  • Quality improvements
  • Chemical handling
  • Ordering cleaning supplies
  • Quality assurance controls
  • Employee evaluations
  • Performance improvements
  • Pest control
  • Team building
  • Staff motivation
  • Inventory control
  • Maintenance coordination
  • Safety training administration
  • Timekeeping
  • Facilities maintenance
  • Work inspection
  • Decision-making
  • Complaints handling
  • Microsoft office
  • Conflict resolution

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Housekeeping Supervisor

Compass Group USA
11.2009 - 06.2024

Housekeeping Supervisor

Hospital Housekeeping Systems
05.2006 - 03.2007

Owner/Operator

Colony Vacuums
05.2005 - 01.2010

University Studies - Business Administration

University of Houston
Edwin Alvarado