Edwin Amezcua
Oxnard,CA
Summary
Dynamic Route Manager with a strong work ethic and excellent customer service skills, successfully optimized delivery operations at Pacific Water Conditioning. Proven expertise in route planning and vehicle inspections, enhancing efficiency and customer satisfaction. Recognized for training staff and implementing safety protocols, fostering a culture of excellence and reliability.
Overview
2020
2020
years of professional experience
Work History
Route Driver
Pacific Water Conditioning
Oxnard, CA
- Delivered water products efficiently to residential and commercial clients.
- Maintained accurate delivery logs and inventory records for operational efficiency.
- Responded promptly to customer inquiries, enhancing satisfaction and service quality.
- Conducted routine vehicle inspections to ensure safety and compliance standards.
- Coordinated with warehouse staff to streamline loading processes and improve delivery times.
- Trained new drivers on company protocols and safe driving practices.
- Enhanced route efficiency by consistently analyzing and optimizing delivery routes.
- Inspected and loaded delivery trucks and picked up customer returns.
- Maintained strong professional relationships with clients through effective communication and problem-solving skills.
- Minimized delays caused by unforeseen circumstances such as inclement weather or road closures through proactive communication with dispatchers and customers.
- Increased customer satisfaction with prompt and accurate deliveries, strengthening client trust.
Reverse Osmosis/soft Water Technician
Pacific Water Conditioning
Oxnard, CA
- Conducted water quality testing using advanced analytical equipment to ensure compliance with environmental standards.
- Performed routine maintenance on water filtration systems to enhance operational efficiency and reliability.
- Assisted in troubleshooting water treatment issues, providing timely solutions for customer satisfaction.
- Maintained accurate records of service calls and system performance to facilitate effective communication with clients.
- Collaborated with team members to streamline workflow processes, improving service response times.
- Trained new technicians on safety protocols and standard operating procedures for equipment usage.
- Collaborated with colleagues to maintain a safe working environment while performing various tasks in the field or plant operations.
Route Manager
Pacific Water Conditioning
- Managed daily routing of service technicians to optimize operational efficiency.
- Implemented scheduling adjustments to enhance customer satisfaction and reduce response times.
- Developed training materials to support ongoing staff development in route management practices.
- Oversaw compliance with safety regulations during transportation and service activities.
- Enhanced customer satisfaction by resolving service issues promptly and professionally.
- Conducted driver ride-alongs and observations to evaluate and improve driver performance.
- Monitored daily operations and routes to resolve issues and drive operational effectiveness.
- Planned, distributed, monitored and followed up on daily route assignments to service customers per company standards and agreements.
- Managed end-of-day check-in process to capture and communicate key service, safety and equipment issues.
- Improved route efficiency by analyzing and optimizing daily delivery schedules.
- Maintained accurate records of all routes, deliveries, vehicle inspections, and employee hours for regulatory compliance purposes.
- Implemented safety protocols for employees, reducing workplace accidents and promoting a safe working environment.
- Oversaw warehouse staff and maintained efficiency in fast-paced environment.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
- Coordinated driver dispatch to accomplish daily delivery requirements.
Car Porter
Rusnak/westlake Audi
Westlake, CA
09.2016 - 10.2019
- Parked and retrieved vehicles efficiently to maintain optimal flow in service area.
- Conducted thorough inspections of vehicles to ensure cleanliness and readiness for customer delivery.
- Assisted customers with inquiries, providing exceptional service and enhancing overall experience.
- Maintained organized vehicle inventory, ensuring accurate tracking and timely access for technicians.
- Implemented best practices for vehicle care, contributing to improved presentation standards across the lot.
- Supported management in training new porters on safety protocols and operational procedures.
- Picked up vehicles from and delivered vehicles to customers as directed by management.
- Inspected interior and exterior of vehicles for cleanliness and accurately identified imperfections outside vehicle standards.
Deli Clerk
Vallarta Supermarket
Oxnard, CA
06.2014 - 09.2016
- Assisted customers in selecting deli products, ensuring excellent service and satisfaction.
- Operated slicers and scales to prepare and package deli items accurately.
- Maintained cleanliness and organization of deli display cases to uphold food safety standards.
- Collaborated with team members to manage inventory levels and reduce waste effectively.
- Trained new staff on proper food handling techniques and customer service protocols.
- Greeted customers at counter to fulfill requests and answer questions.
- Maintained a safe working environment by adhering to food safety guidelines and promptly addressing any hazards.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
Education
Associate of Science - Communication Studies
Ventura College
Ventura, CA05.2019
Skills
- Strong work ethic
- Excellent customer service
- Vehicle inspections
- Vehicle maintenance knowledge
- Route planning
- Product inspection
- Commercial driving
- Professional appearance
- Vehicle maintenance
- Safe driving practices
- Conflict resolution
- Schedule management
Timeline
Car Porter
Rusnak/westlake Audi
09.2016 - 10.2019
Deli Clerk
Vallarta Supermarket
06.2014 - 09.2016
Route Driver
Pacific Water Conditioning
Reverse Osmosis/soft Water Technician
Pacific Water Conditioning
Route Manager
Pacific Water Conditioning
Associate of Science - Communication Studies
Ventura College