Edwin Baez
Kissimmee,FL
Summary
Highly motivated and results-driven sales professional with a proven track record in management and a strong desire to excel in an in-house sales position. Seeking an opportunity to leverage my leadership skills, sales expertise, and customer-focused approach to drive revenue growth and exceed sales targets. Committed to delivering exceptional customer service, building strong client relationships, and leading a high-performing sales team to success. I am ready to contribute my strategic thinking, problem-solving abilities, and effective communication skills to achieve organizational objectives and contribute to the company's continued growth and success
Overview
25
25
years of professional experience
1
1
Certification
Work History
Senior Sales Manager
Westgate Travel Club
04.2022 - 01.2024
- Led and managed a team of sales representatives, providing guidance and coaching to maximize performance and achieve sales goals
- Developed and implemented sales strategies, goals, and objectives to drive growth and meet or exceed targets
- Conducted regular sales meetings and training sessions to ensure the team was equipped with the necessary knowledge and skills
- Set sales quotas and targets for individual representatives, tracked progress, and provided ongoing performance feedback and evaluations.
Frontline Sales Representative
Wyndham Bonnet Creek
06.2021 - 01.2022
- Conducted sales presentations for potential customers, showcasing the features, benefits, and value of owning a timeshare
- Built rapport and established customer relationships by addressing their questions, concerns, and objections
- Utilized effective sales techniques to persuade and negotiate with potential customers, aiming to close sales and achieve sales targets
- Provided exceptional customer service throughout the sales process, ensuring customer satisfaction, and addressing post-sales inquiries or issues.
Military Admission Representative
Full Sail University
10.2011 - 03.2020
- Served as an advisor, coach, and mentor, establishing myself as an integral, professional representative of the University
- Listen intently to students' dreams, assisting them in determining if Full Sail is the best option for their educational needs
- Follow up and remain available to assist students and their parents with any questions or concerns
Director of Resort Operations
Regal Palms Resort & Spa
11.2009 - 10.2010
- Ensured that the company CEO's vision was continuously met and exceeded
- Managed, trained, and motivated the resort management team and staff
- Maintained excellent communication between directors, staff, and guests
- Maintained a high profile within the resort and had regular positive contact with guests.
Sales Representative
Westgate Vacation Villas
03.2006 - 09.2009
- Conveyed the importance of ownership over renting
- Educated families and broadened their perspectives on cultural diversity through travel
- Regularly achieved annual financial targets
- Worked with an elite, goal-oriented, cooperative sales force.
Front Office Manager
Westgate Vacation Villas
01.2004 - 01.2006
- Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; evaluating performance; addressing guest concerns and resolving problems
- Oversee all aspects of the front office operation; maintain operational budgets, produce arrival forecasts, manage payroll, and act as manager on duty for the resort.
Welcome Center Manager
Westgate Vacation Villas
07.1999 - 01.2004
- Implemented and upheld the company philosophy to provide a quality vacation experience that exceeds all expectations
- Created and maintained positive morale between staff and management
- Developed and strengthened management and staff in customer service.
Education
Aldai E Stevenson H.S
Skills
- Rapport and relationship building
- Sales and Closing techniques
- Coaching and Mentoring
- Product Knowledge
- Strategic Thinking
- Persuasion and Negotiation
- Resilience and Persistence
- Excellent Communication
- Problem Solving
- Analytical and Leadership Skills
Certification
- Licensed Real Estate Agent
- Notary Public
Timeline
Senior Sales Manager
Westgate Travel Club
04.2022 - 01.2024
Frontline Sales Representative
Wyndham Bonnet Creek
06.2021 - 01.2022
Military Admission Representative
Full Sail University
10.2011 - 03.2020
Director of Resort Operations
Regal Palms Resort & Spa
11.2009 - 10.2010
Sales Representative
Westgate Vacation Villas
03.2006 - 09.2009
Front Office Manager
Westgate Vacation Villas
01.2004 - 01.2006
Welcome Center Manager
Westgate Vacation Villas
07.1999 - 01.2004
Aldai E Stevenson H.S
- Licensed Real Estate Agent
- Notary Public
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