Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic

Edwin Bahena

San Bernardino,CA

Summary

Dynamic Transportation Associate at Amazon.com Services with expertise in route planning and compliance. Proven ability to enhance delivery efficiency through effective communication and teamwork. Recognized for fostering a collaborative environment while maintaining high standards of customer service and operational excellence. Committed to continuous improvement and staying abreast of industry trends.

Experienced with logistics management and transportation coordination. Utilizes effective planning to ensure timely deliveries and efficient route management. Knowledge of resolving transportation issues and improving overall operational efficiency.

Professional with solid background in transportation logistics and operations. Proven ability to optimize routes, ensure timely deliveries, and enhance overall efficiency. Strong focus on team collaboration and achieving results, adaptable to changing needs. Skilled in fleet management, regulatory compliance, and safety protocols, with reliable and dependable work ethic.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Transportation Associate

Amazon.com Services
04.2021 - Current
  • Enhanced timely deliveries by optimizing transportation routes and schedules.
  • Streamlined operations with thorough route planning and effective communication between drivers, dispatchers, and warehouse staff.
  • Contributed to team success through consistent collaboration with other Transportation Associates and management.
  • Promoted a positive work environment within the transportation department fostering a culture of collaboration among team members.
  • Maintained compliance with all federal, state, and local regulations regarding transportation services.
  • Supported warehouse efficiency by coordinating pick-ups and drop-offs according to inventory needs.
  • Continuously stayed up-to-date on industry trends and best practices, implementing new strategies to maintain competitive edge.

Insurance Agent

GEICO
01.2020 - 04.2021
  • Built strong relationships with clients through consistent communication and excellent customer service.
  • Responded to customer calls swiftly to resolve issues and answer questions.
  • Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
  • Maintained high standards of customer service by building relationships with clients.
  • Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.
  • Cross-sold insurance products to existing clients to reach sales targets.

Insurance Agent

Adriana's Insurance
03.2019 - 01.2020
  • Maintained accurate records of all transactions, ensuring compliance with company policies and regulatory requirements.
  • Prepared and reviewed insurance applications to verify compliance with regulations.
  • Built relationships with clients using active listening and issue resolution to provide excellent service.
  • Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.
  • Provided prompt responses to inquiries from both prospective and existing clients, demonstrating a commitment to exceptional service.
  • Worked closely with other team members to optimize sales strategies and achieve regional goals.

Bartender

Hilton Chicago
05.2018 - 02.2019
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.

Automotive Sales Consultant

Kia
07.2017 - 01.2018
  • Maintained up-to-date knowledge of inventory, features, and specifications to better serve customers.
  • Delivered exceptional customer service, addressing concerns and resolving issues promptly.
  • Developed strong relationships with customers for repeat business and referrals.
  • Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
  • Built rapport with potential buyers through active listening skills, resulting in increased trust and successful sales closures.
  • Answered telephone and email inquiries from potential customers.

Automotive Sales Consultant

KIA
01.2017 - 04.2017
  • Worked closely with service department to ensure client satisfaction after purchase and during maintenance visits.
  • Facilitated smooth trade-in processes by appraising used cars accurately and negotiating fair values.
  • Streamlined sales process with efficient organization of client information and follow-up communications.
  • Increased dealership revenue through effective negotiation and closing techniques.
  • Achieved high levels of customer satisfaction through consistent follow-ups post-sale to address any questions or concerns.

Automotive Sales Consultant

LARRY H MILLER
01.2016 - 12.2016
  • Collaborated with management to develop sales strategies and achieve monthly targets.
  • Adapted quickly to new technologies/systems adopted by the dealership for a more seamless sales experience.
  • Demonstrated automobiles by explaining characteristics, capabilities, and features, taking test drives and explaining warranties and services.
  • Boosted customer satisfaction by providing personalized consultations and vehicle recommendations.
  • Assisted clients in financing options, arranging test drives, and completing necessary paperwork for purchases.

Restaurant Shift Manager

McDonald's
09.2008 - 12.2016
  • Addressed customer concerns, complaints and questions, resulting in outstanding customer service ratings.
  • Excelled in every store position and regularly backed up front-line staff.
  • Assigned tasks to employees and oversaw opening and closing of restaurant.
  • Oversaw cash handling procedures, maintaining accurate records and minimizing discrepancies in daily financial reports.
  • Trained new hires on company policies, procedures, and customer service expectations, contributing to a well-prepared workforce.
  • Monitored employee food handling, safety and uniform requirements.
  • Demonstrated strong leadership by setting a positive example for team members, consistently adhering to company policies and maintaining an unwavering commitment to excellent customer service.
  • Trained restaurant employees to prepare food, operate cash registers and keep restaurant clean throughout shift.
  • Maintained a clean and welcoming dining environment, conducting regular inspections to ensure adherence to health and safety standards.

Education

LEE V POLLARD
Corona, CA
06-2010

Skills

  • Warehouse operations
  • Transportation regulations
  • Route planning
  • Driver supervision
  • GPS navigation
  • Incident reporting
  • Environmental awareness
  • Vehicle maintenance
  • Customer service
  • Transportation
  • Staff coordination
  • Teamwork and collaboration

Accomplishments

  • Achieved 200-300 by completing shuttle moves with accuracy and efficiency.
  • Resolved product issue through consumer testing.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Certification

  • Licensed CDL - September 2024-present

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Transportation Associate

Amazon.com Services
04.2021 - Current

Insurance Agent

GEICO
01.2020 - 04.2021

Insurance Agent

Adriana's Insurance
03.2019 - 01.2020

Bartender

Hilton Chicago
05.2018 - 02.2019

Automotive Sales Consultant

Kia
07.2017 - 01.2018

Automotive Sales Consultant

KIA
01.2017 - 04.2017

Automotive Sales Consultant

LARRY H MILLER
01.2016 - 12.2016

Restaurant Shift Manager

McDonald's
09.2008 - 12.2016

LEE V POLLARD

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Edwin Bahena