Edwin Baker
Marysville,CA
Summary
Strong background in communication and problem-solving, focused on delivering exceptional service and enhancing customer satisfaction through meaningful interactions and continuous improvement.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Business Owner
Baker Bros Junk Removal & More
11.2022 - Current
- Safely operated company vehicle for pickups and deliveries, adhering to all traffic laws.
- Managed daily routes, optimizing for efficiency and meeting customer schedules.
- Performed pre- and post-trip vehicle inspections to ensure safety and functionality.
- Loaded, transported, and unloaded diverse items (furniture, appliances, debris).
- Sorted items for donation, recycling, or proper disposal at designated facilities.
- Maintained clean, organized work area and company vehicle.
- Provided excellent customer service, addressing concerns and explaining services.
- Generated new business through local marketing and networking.
- Quoted jobs, collected payments, and issued receipts.
- Handled client inquiries and resolved issues promptly.
- Managed business finances, including tracking expenses, revenue, and taxes.
- Developed and implemented marketing strategies (online/local).
- Hired, trained, and supervised crew members.
Auto Transporter Trainee
Carvana LLC
07.2021 - 08.2022
- Load and unload 5 to 9 vehicle trailers, loading the vehicles onto hauler trailers or trucks in accordance with drop points on delivery routes.
- Performed routine inspections and record any damage to vehicles before and after loading.
- Properly secure vehicles onto truck/trailer and transport vehicles to and from staging areas at the distribution centers.
- Performed routine inspections of CMV units for Department of Transportation (DOT) violations; inspect the CMV units for damage to unit, trailers, tires; check lubes (oil, coolant, etc), lights and other related mechanical issues.
- Meet with lead driver and/or other supervisory personnel to report issues with CMV units and document any issues on a driver-vehicle inspection report (DVIR) form.
- Maintain cleanliness of lot and fuel lot lights and generators.
- Participate in any additional work assignments related to job completion.
- Performed job duties during various weather conditions.
Field Customer Advocate
Carvana LLC
06.2019 - 07.2021
- Prepare customer packets.
- Monitor Salesforce activity and update delivery schedules accordingly.
- Solve problems by working hand in hand with internal teams, Financing, and Field Support Reps.
- Make efficient decisions to ensure successful delivery appointments and excellent customer experience.
- Partnering with the customer to provide excellent service on a daily basis during every interaction.
- Follow up with customers after seven days of delivery as required.
- Operated flatbed transport trucks to deliver vehicles efficiently and safely.
- Conducted thorough vehicle inspections to ensure compliance with safety standards.
- Managed over 10 vehicle deliveries per day.
Lead Service Assistant
Tesla Motors
06.2016 - 06.2019
- Receive stock, pick, ship, and transact materials inventory to support the needs of vehicle service.
- Assist Parts advisors in processing MRB Returns.
- Assist team members to aid in Service Center flow, Greet customers in Service Center drive, Perform office and administrative tasks.
- Assist in assuring the vehicle inventory is in the proper designated areas of the lot at all times. Help with a physical inventory on a periodic basis.
- Move vehicles requiring services to the proper staging areas at the required time, Assist in verifying that repairs are completed.
- Pick up and deliver parts from local Tesla Service Centers.
- Pick up the customer's vehicle and return it after service using a 24 foot open car trailer.
- Assist detail team members in preparing new customer delivery vehicles, Detail service loaners and gallery vehicles.
- Help maintain the cleanliness of the shop and customer lobby.
- Assist management train and develop new hires.
New Account Installation Specialist
Cintas Corporation
10.2015 - 06.2016
- Performed office and general administrative tasks daily.
- Pull products from the warehouse.
- Load and unload products in and out of the route van.
- Drive to and from customer locations as scheduled to install first aid emergency medical products.
- Replace used and/or outdated products.
- Service safety equipment that requires periodic maintenance, while up selling products that will benefit.
- Increased sales by 10%.
Customer Service
Penske Motor Group
10.2013 - 10.2015
- Assisted with moving vehicles in and around the service department, while helping to maintain the professional appearance of the sales and service departments.
- Performed the washing and fueling of vehicles; deliver vehicles between service, sales and customers.
- Deliver and pick-up automotive parts as needed, while assisting in all areas of the service department.
- Assisted stock workers and customer service agents throughout shifts.
- Provided exceptional customer service with product recommendations, increasing sales revenue.
Draught Line Cleaning Technician
Hupp Draft Services Inc
03.2013 - 10.2013
- Maintained and kept current records of line cleaning service calls for each account.
- Managed over 20 service calls per day
- Ran chemical solutions through draft lines, rinsed lines, checked glycol temperatures, emptied keg detectors, and balance and leak checked all systems.
- Replaced or repaired any damaged or worn faucets, tap handles, tavern heads, and beer lines.
- Monitored and reported competitive activity in the market.
- Distributed fliers and posters announcing special events to accounts as assigned.
Education
High School Diploma -
People's High School
Vallejo, CASkills
- Customer service
- Attention to detail
- Strong work ethic
- Professionalism and punctuality
- CRM software
- Positive attitude
- Maintaining logs
- Pre-trip inspections
- Heavy lifting
- Defensive driving
- Cleaning and organizing
- Self-motivated and disciplined
Certification
Non-CDL Class C
Languages
English - Expert
Timeline
Business Owner
Baker Bros Junk Removal & More
11.2022 - Current
Auto Transporter Trainee
Carvana LLC
07.2021 - 08.2022
Field Customer Advocate
Carvana LLC
06.2019 - 07.2021
Lead Service Assistant
Tesla Motors
06.2016 - 06.2019
New Account Installation Specialist
Cintas Corporation
10.2015 - 06.2016
Customer Service
Penske Motor Group
10.2013 - 10.2015
Draught Line Cleaning Technician
Hupp Draft Services Inc
03.2013 - 10.2013
High School Diploma -
People's High School