Edwin Barez
Brooklyn
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
9
9
years of professional experience
Work History
Customer Service Representative - Call Center
Continuum Global Solutions - NYC311
12.2024 - Current
- Handled high-volume inbound calls, managing between 100-200 calls per day to assist New York City residents with a wide range of inquiries.
- Provided accurate information by efficiently navigating and researching internal databases and city resources.
- Delivered exceptional customer service by actively listening, resolving concerns, and ensuring caller satisfaction.
- Maintained call logs and followed protocols to ensure consistent and quality communication.
Sale Representative
Supreme Fitness
04.2024 - 08.2024
- Assisted with gym cleaning tasks to maintain a clean and welcoming environment for customers.
- Successfully sold gym memberships by effectively explaining the benefits and features to potential customers.
- Collaborated with the team to acquire new customers and increase membership sales.
- Demonstrated exceptional customer service skills to ensure a positive experience for all gym members.
Network Technician
Self Employed
02.2020 - 11.2023
- Tested the network to make sure all devices (Printers, Computers, Credit Card Machines, Cameras, etc.) showed up on the network.
- Looked over the monitoring of the network and checking the network to confirm everything was in working order.
- Troubleshooting computer software and hardware issues, making repairs and performing scheduled updates.
- Selecting the best equipment and programs for a company and requesting new equipment if what's being currently used becomes unreliable.
Manager
Vital Fashion
04.2016 - 10.2023
- Organized stock in aesthetically pleasing ways, enhancing the visual appeal of the store and attracting more customers.
- Engaged in face-to-face customer service, improving customer satisfaction and fostering repeat business.
- Unpacked and displayed merchandise, ensuring products were accessible and appealing to customers.
- Kept accurate records of all interactions, including customer names, addresses, phone numbers, credit card information, and product sales.
- Enhanced understanding of the company's product offerings, leading to improved customer interactions and increased sales.
- Handled customer inquiries, answered questions, and resolved problems in a timely manner.
Customer Service
Pretty Girl
08.2020 - 08.2022
- Used organizational skills to ensure stock was always full communicated with customers via online chat for a more customized and personal experience.
- Led a team to efficiently manage customer orders, improving order accuracy and team coordination.
- Assisted in creating and utilizing an online system for orders and inventory.
- Kept track of everything in stock and put in extra effort to ensure a thorough understanding of every item.
Education
Computer Science
City University of New York, New York City Technical College
Bachelor of Science - Cyber Security
Western Governors University
Salt Lake City, UT12-2025
Skills
- Mac OS
- Windows
- Linux
- Printers
- Network
- Customer service
- Time management
- Communication skills
- Microsoft excel
- Bilingual
- Microsoft word
Languages
English
Timeline
Customer Service Representative - Call Center
Continuum Global Solutions - NYC311
12.2024 - Current
Sale Representative
Supreme Fitness
04.2024 - 08.2024
Customer Service
Pretty Girl
08.2020 - 08.2022
Network Technician
Self Employed
02.2020 - 11.2023
Manager
Vital Fashion
04.2016 - 10.2023
Computer Science
City University of New York, New York City Technical College
Bachelor of Science - Cyber Security
Western Governors University
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