Edwin Barnes
Benson,NC
Summary
Detail-oriented, Experienced General Manager/Sales Professional with a solid history of achievement in hospitality. Motivated leader with strong organizational and prioritization abilities. Areas of expertise include being service oriented, deadline driven, motivating associates, and exceed expectations of upper management. Leader with sound judgement, good planning abilities, and interpersonal communication strengths. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
19
19
years of professional experience
Work History
Assistant General Manager
Hibernian Enterprises
10.2023 - Current
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
- Managed financial aspects of the business, including budgeting, forecasting, and cost control for optimal profitability.
- Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
- Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
- Implemented staff training programs that improved service quality and increased customer loyalty.
- Enhanced communication among team members through regular meetings, promoting an open dialogue about challenges and opportunities for improvement.
- Analyzed sales data to identify trends and opportunities for menu expansion or modification based on customer preferences.
- Ensured compliance with all health department regulations by implementing strict sanitation guidelines throughout the establishment.
- Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
- Maintained detailed records of all transactions, ensuring accuracy in accounting reports required for tax purposes or audits.
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Resolved problems promptly to elevate customer approval.
- Managed team schedule with eye for coverage needs and individual strengths.
Lead Server/Bartender
Carribsea
01.2020 - 01.2022
- Mainly upscale restaurant server of fine dining
- Accountability, organization, and management/training of staff are key skills utilized daily
- Ensure excellent customer service, multi-task and complete all assigned duties with professionalism
- Bar Management, upscale drink menus, menu creation with management
- Hospitality and great customer service is always priority.
Car Buyer Vendor Specialist
Shoal Bandit Enterprises
12.2013 - 04.2020
- Proven track-record of sales by finding and pre-ordering specialty vehicles for high-end clientele
- Demonstrated exceptional knowledge of cars: features, colors, interior details, engines, etc
- Obtained direct/indirect customers to cater to their needs to achieve sales and referrals and gain repeat business.
Manager
GPM Investments
01.2018 - 01.2019
- Ensure Profit/loss statements are conducted daily & account for product/sales
- Order product and account for deliveries in the system
- Accountability, organization, and management of staff are key skills utilized daily
- Ensure sales exceed previous week and conduct marketing strategies to ensure product is displayed and signage is prominent
- Work with vendors, corporate management and staff to operate effectively and efficiently.
Internet Auto Specialist
Capital Ford
01.2008 - 01.2012
- Proven track-record of sales by achieving monthly bonuses regularly
- One of the first sales professionals in the company to utilize the Internet to develop a large circle of referring clients
- Demonstrated exceptional knowledge of cars - purchase & maintenance costs through various comparative presentations of car options in a certain price bracket
- Obtained direct/indirect customers to cater to their needs to achieve sales referrals and repeat business.
Front Office Manager
Raddison Plaza
01.2006 - 01.2007
- Responsible for overseeing the management and operations of the hotel
- Used leadership skills to drive revenue, maximize profits, and ensure quality
- Effectively hired and manages a staff of 60 associates at Raddison to ensure the hotel’s overall achievement of overall financial results, guest satisfaction and positive employee relations
- Worked in conjunction with Corporate Revenue Manager to implement sales strategies and create a business mix that will help ensure the hotel achieved maximum revenue potential
- Provide direction and mentoring to the hotel team to ensure the team has the proper tools to succeed
- Manages expenses according to budgeted and forecasted guidelines to maximize hotel profitability
- Assist all team members to ensure events, activities and customer experience is top notch.
Front Office Manager
Ramada Hotel and Conference Center
01.2005 - 01.2006
- Responsible for overseeing the management and operations of the hotel
- Used leadership skills to drive revenue, maximize profits, and ensure quality
- Effectively hired and manages a staff of 35 associates at Ramada to ensure the hotel’s overall achievement of overall financial results, guest satisfaction and positive employee relations
- Worked in conjunction with Corporate Revenue Manager to implement sales strategies and create a business mix that will help ensure the hotel achieved maximum revenue potential
- Provide direction and mentoring to the hotel team to ensure the team has the proper tools to succeed
- Manages expenses according to budgeted and forecasted guidelines to maximize hotel profitability
- Assist all team members to ensure events, activities and customer experience is top notch.
Education
High School Graduate -
Fork Union Military Academy
Fork Union, VASkills
- Goal-Oriented
- Ethical behavior
- Cost Control
- Inventory Oversight
- Recordkeeping ability
- Strategic Planning
- Multi-tasking strength
- Sales experience
- Critical Thinking
- Task Prioritization
- Reliability
- Problem-solving abilities
Timeline
Assistant General Manager
Hibernian Enterprises
10.2023 - Current
Lead Server/Bartender
Carribsea
01.2020 - 01.2022
Manager
GPM Investments
01.2018 - 01.2019
Car Buyer Vendor Specialist
Shoal Bandit Enterprises
12.2013 - 04.2020
Internet Auto Specialist
Capital Ford
01.2008 - 01.2012
Front Office Manager
Raddison Plaza
01.2006 - 01.2007
Front Office Manager
Ramada Hotel and Conference Center
01.2005 - 01.2006
High School Graduate -
Fork Union Military Academy
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