Edwin Barrientos
Richmond,CA
Summary
Dynamic leader with proven expertise in operations management and customer relations, honed at Saul’s Restaurant & Dali. Excelled in employee management, fostering a team-oriented environment that boosted efficiency and customer satisfaction. Skilled in strategic planning and POS systems, achieving significant improvements in service quality and team performance.
Overview
22
22
years of professional experience
Work History
Floor Manager
Saul’s Restaurant & Dali
06.2021 - 06.2024
- Managed store inventory and stock levels to maintain availability of products.
- Managed team of 35 employees to maintain smooth-running operations of shop floor.
- Improved customer satisfaction by addressing and resolving concerns promptly and efficiently.
- Developed and implemented floor plans and layouts to maximize customer satisfaction and sales.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Made personal recommendations for customers by sharing product knowledge and demonstrating product.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Supervised department recoveries to maintain organized and professional displays for customers.
- Created an inclusive workplace atmosphere that fostered teamwork among employees of diverse backgrounds.
- Established objectives to offer team members clear roadmap to help company achieve overall goals.
- Evaluated team and employee performance in order to develop and implement effective corrective actions.
- Ensured compliance with safety regulations, maintaining a clean and hazard-free environment for staff and customers.
- Developed staff scheduling plans that ensured adequate coverage during peak hours without compromising on service quality.
- Maintained an aesthetically pleasing store layout through strategic merchandise placement and visual displays, driving customer interest in products.
- Created employee schedules to align coverage with forecasted demands.
- Enhanced team performance through regular training, mentoring, and constructive feedback.
- Implemented challenging personnel and department goals to drive performance.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Waiter,
Original Joes Restaurant
03.2017 - 10.2021
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
Busser and Waiter, Runner, Food Cashier,
Scalas Bistró
06.2002 - 10.2017
- Reset and cleaned tables quickly to prepare for new customers.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Transported dirty utensils, dishes, and trays to kitchen to help team stay on top of cleaning.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Completed side work duties, ensuring that all necessary supplies were stocked for shift success.
Waiter,
Kuletos Restaurant
08.2007 - 10.2013
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Skills
- Employee Management
- Customer Relations
- POS Systems
- Operations Management
- Health and safety
- Scheduling and Planning
- Team training and development
- Employee Relations
- Complaint resolution
- Loss Prevention
- Sales Training
- Customer Service
- Teamwork and Collaboration
- Customer Relationship Management
- Team Leadership
- Hiring and Training
- Staff Training
- Staff Management
- Strategic Planning
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Floor Manager
Saul’s Restaurant & Dali
06.2021 - 06.2024
Waiter,
Original Joes Restaurant
03.2017 - 10.2021
Waiter,
Kuletos Restaurant
08.2007 - 10.2013
Busser and Waiter, Runner, Food Cashier,
Scalas Bistró
06.2002 - 10.2017
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