Summary
Overview
Work History
Education
Skills
Websites
Certification
Languages
Timeline
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Edwin Bermudez

Brooklyn,New York

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Problem Solver

Amazon
08.2023 - Current
  • Improved problem-solving skills among team members by implementing innovative training sessions and workshops.
  • Enhanced company efficiency by identifying bottlenecks in processes and proposing effective solutions.
  • Developed customized problem-solving strategies for clients, resulting in increased customer satisfaction rates.
  • Reduced operational costs by streamlining workflow and optimizing resource allocation.

Server

Evelina Restaurant
03.2018 - 07.2022
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
  • Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.

Education

Certificate - Data Processing Technology

Fullstack Academy
Manhattan, NY
10.2022

Associate of Science - Biology

Borough of Manhattan Community College of The City University of New York
New York, NY
07.2021

High School Diploma -

It Takes A Village Academy
Brooklyn, NY
06.2018

Skills

  • Logical Reasoning
  • Problem Identification
  • Multitasking
  • Technical Analysis
  • Money Handling
  • Teamwork and Collaboration
  • Financial Transactions

Certification

Machine Learning https://coursera.org/verify/RPEAKDJGETKR

Languages

Spanish
Native or Bilingual
English
Native or Bilingual
Italian
Limited Working

Timeline

Problem Solver

Amazon
08.2023 - Current

Server

Evelina Restaurant
03.2018 - 07.2022

Certificate - Data Processing Technology

Fullstack Academy

Associate of Science - Biology

Borough of Manhattan Community College of The City University of New York

High School Diploma -

It Takes A Village Academy

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Edwin Bermudez