Professional Summary
Overview
Work History
Education
Skills
Timeline

Edwin Boyd

Entergy MS
Brandon,MS
15
years of professional experience

Accomplished Meter Services Installer II at Entergy MS, adept in electrical installation and troubleshooting. Enhanced customer satisfaction through effective communication and quality control, achieving a significant reduction in callbacks. Demonstrated strong teamwork and problem-solving skills, optimizing installation processes and ensuring compliance with safety regulations.

Work History

Meter Services Installer II Level 5

9 Months
Entergy MS | 01.2026 - Current

Performed electric meter installation by diagnosing meter operation, reading meter data, and probing 120-volt to 480-volt systems.

  • Installed utility equipment using hand tools, power tools, and approved work procedures.
  • Communicated with team members to coordinate field tasks and resolve installation issues.
  • Documented completed work and reported defects, hazards, and material shortages.
  • Laid out materials and system components to prepare for installation.
  • Operated tools, equipment, and machinery according to safety standards.
  • Enhanced customer satisfaction by providing timely and accurate installations.
  • Implemented quality control measures during installations, ensuring that each project met or exceeded client expectations and regulatory standards.
  • Collaborated with team members to ensure smooth workflow and successful project completion.
  • Maintained a safe work environment by strictly adhering to safety protocols and guidelines.
  • Addressed client concerns professionally, demonstrating a commitment to excellent customer service throughout the installation process.
  • Calculated materials and time needed for each job.
  • Conducted thorough pre-installation assessments to identify potential issues and develop solutions in advance.
  • Managed inventory effectively, ensuring all necessary supplies were on hand for each project without excess waste or stockpiling materials.
  • Ensured high-quality results by consistently following manufacturer specifications during installations.
  • Improved installation efficiency by streamlining processes and utilizing time-saving techniques.
  • Reduced callbacks by thoroughly testing installed equipment for proper functionality before leaving the job site.
  • Expedited installation times with efficient scheduling and coordination of resources.
  • Completed troubleshooting of malfunctions and diagnosed issues.
  • Trained new installers on best practices and company procedures, fostering a collaborative learning environment that strengthened overall team performance.
  • Troubleshot complex installation issues, leveraging problem-solving skills to devise effective solutions promptly.
  • Communicated quickly and accurately with supervisors about problematic sites, missed installations or other issues.
  • Provided detailed documentation of completed work for accurate recordkeeping purposes, facilitating future maintenance or repairs as needed.
  • Used appropriate PPE to reduce risks when working with electrical and communications systems.
  • Accelerated project completion rates, coordinating effectively with team members to meet tight deadlines.
  • Reduced callbacks for installation adjustments by ensuring quality control during initial setup.
  • Optimized workflow by effectively prioritizing installation tasks, resulting in timely project completion.
  • Strengthened customer trust, meticulously documenting installation procedures and addressing any concerns.
  • Maintained up-to-date knowledge of industry standards and technology advancements, applying them to installations for optimal results.
  • Improved team productivity with introduction of streamlined installation processes.
  • Enhanced team morale and collaboration, leading by example and encouraging open communication during projects.
  • Fostered culture of continuous improvement, sharing best practices with new installers to elevate team performance.
  • Mitigated potential installation hazards, conducting thorough pre-installation assessments.
  • Ensured safety compliance during installation projects, significantly reducing workplace incidents.
  • Facilitated smoother installations, organizing tools and materials in advance.
  • Delivered training sessions to new hires, significantly improving their installation efficiency and safety awareness.
  • Enhanced reliability of installed systems by rigorously testing and troubleshooting each setup.
  • Worked with diverse types of weather and ground conditions.
  • Maintained strong focus on safety and efficiency to provide comprehensive support to personnel performing skilled repairs.
  • Spread out articles or materials and examined for holes, tears and other defects.
  • Liaised with internal departments to optimize productivity and efficiency.

Meter Tech

14 Years 3 Months
Baker Services | 10.2011 - 01.2026

Install, remove, probe and diagnose electrical meter issues on all voltages of electrical meters.

Locate and make recommendations on current meters in the field.

  • Provided training to new technicians on proper equipment handling techniques.
  • Implemented best practices for safety and quality assurance during service operations.
  • Enhanced customer satisfaction through effective communication and timely service delivery.
  • Continuously updated technical knowledge through ongoing education and training opportunities.
  • Optimized meter reading processes with thorough data collection and analysis practices.
  • Increased operational efficiency by identifying areas for improvement within current metering systems.
  • Assisted in training new employees on proper meter installation, repair, and maintenance techniques.
  • Facilitated efficient communication between field technicians and office staff for seamless operations coordination.
  • Completed timely retrofit projects for upgrading outdated equipment with minimal disruption to client services.
  • Improved meter accuracy by conducting regular maintenance and calibration procedures.
  • Demonstrated professionalism while interacting with customers, addressing concerns, and answering inquiries.
  • Reduced downtime during service calls with prompt troubleshooting and corrective action measures.
  • Collaborated with team members to achieve departmental goals and improve overall performance.
  • Enhanced customer satisfaction by efficiently resolving meter-related issues in a timely manner.
  • Provided reliable support for various utilities departments as needed, strengthening interdepartmental collaboration.
  • Ensured accurate billing for clients, diligently verifying and correcting meter readings.
  • Performed comprehensive testing on newly installed meters to ensure their functionality before use.
  • Executed emergency response procedures effectively, minimizing damage during unexpected events.

Education

No Degree - General Studies

University of Kentucky | Lexington, KY

No Degree - General Studies

University of The Cumberlands | Williamsburg, Kentucky, KY

No Degree - Electro-mechanical Engineering HVAC

Chattahoochee Technical College | Marietta, GA

No Degree - Accounting And Business Law

Hinds Community College | Raymond, Mississippi, MS

High School Diploma

Williamsburg High School | Williamsburg | 05-1979

Skills

Hand tool proficiency
Electrical installation
Electrical troubleshooting
Electrical safety
Lockout and tagout procedures
Customer support
Multimeter usage
Voltage testing
Diagnostic skills
Data collection
Field service
Reading schematics
System analysis
Instrumentation
First aid and CPR
Meter testing
Soldering techniques
Work order processing
Safety measures and policies
Safety awareness
Safety procedures
Hand-eye coordination
Route navigation
Accurate record keeping
Document interpretation and review
Meeting attendance
Equipment maintenance
Quality control measures
Reading comprehension
Equipment oversight
Technical aptitude
Positive client rapport
Customer notifications
Meter reading
Meter examination
Proficient in technology
Teamwork
Teamwork and collaboration
Customer service
Problem-solving
Time management
Attention to detail
Problem-solving abilities
Multitasking
Multitasking Abilities
Reliability
Excellent communication
Organizational skills
Team collaboration
Active listening
Effective communication
Adaptability and flexibility
Basic computer skills
Decision-making
Detail-oriented
Problem resolution
Relationship building
Commercial driving
Team building
Visual inspection
Task prioritization
Field inspection
Self motivation
First aid certified
Route planning
Interpersonal skills
Analytical thinking
Conflict resolution
Goal setting
Appointment scheduling
Professionalism
Safety inspection
Interpersonal communication
Basic mathematics
Complex Problem-solving
Data recording
Basic electrical knowledge
Record keeping
Time management abilities
Continuous improvement
Physical stamina
Adaptability
Written communication
Billing procedures
Troubleshooting
Safety regulations
Emergency response
Records management
Professional demeanor
Problem-solving aptitude
Mechanical aptitude
Billing software

Timeline

Meter Services Installer II Level 5

Entergy MS
01.2026 - CurrentRead More

Meter Tech

Baker Services
10.2011 - 01.2026Read More

University of Kentucky

No Degree from General Studies
Read More

University of The Cumberlands

No Degree from General Studies
Read More

Chattahoochee Technical College

No Degree from Electro-mechanical Engineering HVAC
Read More

Hinds Community College

No Degree from Accounting And Business Law
Read More

Williamsburg High School

High School Diploma
Read More
Edwin Boyd