Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Director of Concierge Services
Knolls a Bethel company
Valhalla, NY
09.2021 - Current
Assisted in developing operational policies and procedures that promote quality service delivery.
Organized monthly training sessions for new hires or existing staff members seeking additional skills development.
Ensured compliance with local laws governing hospitality businesses.
Oversaw daily operations of the concierge team, ensuring all staff members were properly trained and customer service standards were met.
Provided guidance on guest inquiries, requests, and complaints in a timely manner.
Maintained high levels of confidentiality when dealing with sensitive information from guests or employees.
Delegated work to staff, setting priorities and goals.
Assigned tasks and work hours to staff.
Communicated with customers to convey information about events or activities.
Interviewed and hired associates to fill staff vacancies.
Private Home Caregiver
Susan Newman
Valhalla, NY
01.2019 - 02.2021
Assisted with meal preparation according to dietary restrictions and preferences.
Provided physical therapy exercises when instructed by a qualified professional.
Encouraged independence among clients by assisting them with self-care whenever possible.
Administered medications as prescribed by a physician and monitored the client's response to medication.
Conducted light housekeeping tasks such as vacuuming, dusting, laundry and changing linens.
Managed a safe environment for the client by monitoring visitors and providing safety checks on equipment used in the home environment.
Monitored vital signs such as temperature, pulse rate and respiration rate when required.
Ensured that all necessary supplies were available in the home setting at all times.
Assisted with personal hygiene tasks such as shampooing hair, trimming nails, shaving facial hair.
Performed daily activities of living such as bathing, dressing, grooming and toileting for clients.
Observed patient behavior while providing care and reported any changes to the supervisor or family members.
Assisted with mobility issues including transferring from bed to wheelchair or walker and ambulation assistance.
Transported clients to medical appointments or errands as needed.
Provided emotional support for clients facing difficult life situations or health concerns.
Provided companionship to elderly or disabled clients by engaging in conversation, reading aloud and playing games.
Organized recreational activities such as walks, outings and social events for clients.
Examined and treated patient lacerations, contusions, and physical symptoms and referred patients to other medical professionals.
Laundered clothing and bedding to prevent infection.