Edwin Carmona
Plantation,FL
Summary
Government Information Specialist with extensive experience at the Internal Revenue Service, specializing in data management and compliance. Achieved significant improvements in workflow efficiency and provided bilingual support. Expert in navigating FOIA regulations while ensuring confidentiality and maintaining high standards of customer service.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Government Information Specialist (GS-0306-11)
Internal Revenue Service
Broward, USA
08.2023 - Current
- Accurately entered and reviewed sensitive tax documentation using internal data systems (IDRS, TAMIS, AMS)
- Processed FOIA and Privacy Act requests; applied appropriate redactions under IRC 6103
- Maintained digital logs and databases to ensure real-time tracking and accountability
- Ensured compliance with federal regulations in all data and document handling
Lead Case Advocate / Training Specialist
Internal Revenue Service
Broward, USA
08.2022 - 08.2023
- Oversaw onboarding and training on federal data entry procedures and case processing
- Developed workflow improvements for efficient document intake and error reduction
- Conducted real-time data quality checks and facilitated knowledge sharing
Senior Case Advocate
Internal Revenue Service
Broward, USA
04.2010 - 08.2022
- Managed large caseloads requiring timely and accurate data entry
- Reviewed incoming documentation for completeness and resolved discrepancies
- Scanned and updated electronic records, ensuring database consistency and compliance
- Delivered bilingual support, streamlining communications with Spanish-speaking clients
Education
Bachelor's Degree - Computer Information Systems
Fort Lauderdale College
Fort Lauderdale, FL01.1993
Certificate - Private Investigation
Career City College
Fort Lauderdale, FL12.1989
A.S. - Computer Programming
Career City College
Fort Lauderdale, FL05.1989
Skills
- Data entry and management
- Document redaction
- Confidentiality compliance
- Microsoft Office Suite proficiency
- Electronic document management systems (EDMS)
- Information disclosure regulations (IDRS)
- Technical assistance management information system (TAMIS)
- Automated management systems (AMS)
- FOIA and Privacy Act compliance
- Attention to detail
- Deadline-driven
- Self-motivated professional
- Bilingual communication skills
- Customer service excellence
- Administrative support expertise
Certification
- FOIA & Privacy Act Compliance
- IRS Internal Systems: IDRS, TAMIS, AMS
- Digital Application & Document Verification
- Document Redaction & Privacy Protocols
Languages - Spanish
Advanced (Spoken, Written, Reading)
Current Federal Employee
Yes
Personal Information
Citizenship: U.S. Citizen
Affiliations
- Play the guitar and piano
- Received multiple employee awards for excellence
- Received bilingual awards for all years in service.
- Head of the Employee Satisfaction Team
Languages
Spanish
Native/ Bilingual
Timeline
Government Information Specialist (GS-0306-11)
Internal Revenue Service
08.2023 - Current
Lead Case Advocate / Training Specialist
Internal Revenue Service
08.2022 - 08.2023
Senior Case Advocate
Internal Revenue Service
04.2010 - 08.2022
Bachelor's Degree - Computer Information Systems
Fort Lauderdale College
Certificate - Private Investigation
Career City College
A.S. - Computer Programming
Career City College
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