Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Edwin Castillo-Jimenez

San Antonio

Summary

Program management professional with proven track record in leading cross-functional teams and driving project success. Skilled in strategic planning, risk management, and resource allocation. Known for adaptability, problem-solving, and fostering collaboration to achieve results. Proficient in optimizing processes and aligning initiatives with organizational objectives.

Overview

6
6
years of professional experience

Work History

Program Manager/Event Coordinator

Premiere Martial Arts
08.2024 - Current
  • Managed and supervised administrative and daily program operations, complying with policies and regulations.
  • Established strong relationships with members, ensuring support for program initiatives.
  • Developed strategic plans, setting clear objectives and achievable milestones for the team.
  • Managed cross-functional teams for successful project completion within deadlines and budgets.

Independent Contractor

South Side Tile/Get Rite Tile
07.2024 - Current
  • Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
  • Developed and maintained strong working relationships with clients, leading to repeat business and referrals.
  • Communicated effectively with clients throughout the entire project lifecycle, keeping them informed of progress updates or any potential issues that arose.
  • Provided exceptional customer service by addressing client concerns promptly and offering solutions that met their needs.

Supervisor

Johnny Rockets
08.2023 - 07.2024
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Mentored junior cooks for improved cooking techniques, resulting in higher quality dishes and increased customer satisfaction.
  • Oversaw timely completion of daily prep lists, ensuring essential mise en place was readily available for efficient service execution.
  • Assured food safety compliance by enforcing proper sanitation protocols and adherence to industry regulations.

Operations Manager

L.A Fitness
03.2022 - 04.2023
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Managed monthly K.P.I,s met weekly-monthly goals.
  • Oversaw Gym Operations and facility maintnance.

Fitness Manager

Tru Fit Athletics
01.2022 - 03.2022
  • Developed strong relationships with members, leading to increased referrals and positive word-of-mouth advertising.
  • Trained newly hired employees, offering insight into job duties and providing positive feedback on work.
  • Increased client retention by developing personalized fitness programs tailored to individual needs and goals.
  • Responded promptly to customer issues and resolved problems through effective communication and decision making skills.

Assistance General Manager

Planet Fitness
08.2019 - 12.2021
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.

Education

High School Diploma -

S.A Leadership Academy
5503 Grissom Rd
06-2015

Skills

  • Problem-solving
  • Project management
  • Detail-oriented
  • Strategic planning
  • Team leadership and direction
  • Project coordination
  • Program leadership
  • Work Planning and Prioritization
  • Customer service
  • Relationship building
  • Partnership development
  • Quality assurance

Accomplishments

  • Achieved probability through effectively helping with the new Sales Force system .
  • Built strong relationships with vendors such as gyms, daycare's, schools, local eatery's, and nearby establishments in order to build strong community support .

Languages

English
Native or Bilingual
Spanish
Native or Bilingual
Japanese
Limited Working

Timeline

Program Manager/Event Coordinator

Premiere Martial Arts
08.2024 - Current

Independent Contractor

South Side Tile/Get Rite Tile
07.2024 - Current

Supervisor

Johnny Rockets
08.2023 - 07.2024

Operations Manager

L.A Fitness
03.2022 - 04.2023

Fitness Manager

Tru Fit Athletics
01.2022 - 03.2022

Assistance General Manager

Planet Fitness
08.2019 - 12.2021

High School Diploma -

S.A Leadership Academy

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