Edwin Castillo-Jimenez
San Antonio
Summary
Program management professional with proven track record in leading cross-functional teams and driving project success. Skilled in strategic planning, risk management, and resource allocation. Known for adaptability, problem-solving, and fostering collaboration to achieve results. Proficient in optimizing processes and aligning initiatives with organizational objectives.
Overview
6
6
years of professional experience
Work History
Program Manager/Event Coordinator
Premiere Martial Arts
10350 Bandera Road
08.2024 - Current
- Managed and supervised administrative and daily program operations, complying with policies and regulations.
- Established strong relationships with members, ensuring support for program initiatives.
- Developed strategic plans, setting clear objectives and achievable milestones for the team.
- Managed cross-functional teams for successful project completion within deadlines and budgets.
Independent Contractor
South Side Tile/Get Rite Tile
San Antonio, TX
07.2024 - Current
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
- Developed and maintained strong working relationships with clients, leading to repeat business and referrals.
- Communicated effectively with clients throughout the entire project lifecycle, keeping them informed of progress updates or any potential issues that arose.
- Provided exceptional customer service by addressing client concerns promptly and offering solutions that met their needs.
Supervisor
Johnny Rockets
Rivercenter Mall San Antonio TX
08.2023 - 07.2024
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Mentored junior cooks for improved cooking techniques, resulting in higher quality dishes and increased customer satisfaction.
- Oversaw timely completion of daily prep lists, ensuring essential mise en place was readily available for efficient service execution.
- Assured food safety compliance by enforcing proper sanitation protocols and adherence to industry regulations.
Operations Manager
L.A Fitness
03.2022 - 04.2023
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed monthly K.P.I,s met weekly-monthly goals.
- Oversaw Gym Operations and facility maintnance.
Fitness Manager
Tru Fit Athletics
2555 SW Military
01.2022 - 03.2022
- Developed strong relationships with members, leading to increased referrals and positive word-of-mouth advertising.
- Trained newly hired employees, offering insight into job duties and providing positive feedback on work.
- Increased client retention by developing personalized fitness programs tailored to individual needs and goals.
- Responded promptly to customer issues and resolved problems through effective communication and decision making skills.
Assistance General Manager
Planet Fitness
2471 SW Military
08.2019 - 12.2021
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Education
High School Diploma -
S.A Leadership Academy
5503 Grissom Rd06-2015
Skills
- Problem-solving
- Project management
- Detail-oriented
- Strategic planning
- Team leadership and direction
- Project coordination
- Program leadership
- Work Planning and Prioritization
- Customer service
- Relationship building
- Partnership development
- Quality assurance
Accomplishments
- Achieved probability through effectively helping with the new Sales Force system .
- Built strong relationships with vendors such as gyms, daycare's, schools, local eatery's, and nearby establishments in order to build strong community support .
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Japanese
Limited Working
Timeline
Program Manager/Event Coordinator
Premiere Martial Arts
08.2024 - Current
Independent Contractor
South Side Tile/Get Rite Tile
07.2024 - Current
Supervisor
Johnny Rockets
08.2023 - 07.2024
Operations Manager
L.A Fitness
03.2022 - 04.2023
Fitness Manager
Tru Fit Athletics
01.2022 - 03.2022
Assistance General Manager
Planet Fitness
08.2019 - 12.2021
High School Diploma -
S.A Leadership Academy