Edwin Chilongola
Milton,WA
Summary
As an entrepreneur with a proven track record at Msafiri Logistics LLC, I excel in operations management and fostering excellent customer relations. Thanks to my transformational leadership style which has spurred consistent performance by paying attention to details and a robust approach to financial management. Skilled in coaching and mentoring, I drive teams towards excellence in performance.
Overview
12
12
years of professional experience
Work History
Business Owner
Msafiri Logistics LLC
08.2021 - Current
- Established strong customer relationships through excellent communication and attentive service.
- Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
- Achieved consistent growth in annual revenue through strategic planning and execution of sales initiatives.
- Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.
- Maintained a safe work environment by enforcing strict safety protocols and regularly updating staff on industry best practices.
- Developed a high-performing team through effective recruitment, training, and performance management.
- Ensured compliance with all relevant regulations by staying current on industry requirements and implementing necessary changes in operations.
- Fostered an inclusive workplace culture that valued diversity, collaboration, and continuous learning.
- Developed strategic business plan, guiding company towards sustainable growth and profitability.
- Mastered conflict resolution, maintaining harmonious internal relationships and ensuring focus on common goals.
- Enhanced financial health by implementing rigorous budget controls and financial planning strategies.
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Trained and guided team members to maintain high productivity and performance metrics.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Business Owner
Uber& Lyft Limos
03.2018 - 07.2021
- Established strong customer relationships through excellent communication and attentive service.
- Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
- Consulted with customers to assess needs and propose optimal solutions.
- Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.
- Maintained a safe work environment by enforcing strict safety protocols and regularly updating staff on industry best practices.
- Trained and motivated employees to perform daily business functions.
- Enhanced company profitability by reducing overhead costs and negotiating favorable contracts with suppliers.
- Boosted revenue by identifying new business opportunities and diversifying product offerings.
- Developed a high-performing team through effective recruitment, training, and performance management.
- Achieved consistent growth in annual revenue through strategic planning and execution of sales initiatives.
- Fostered an inclusive workplace culture that valued diversity, collaboration, and continuous learning.
- Increased customer satisfaction with personalized service offerings, addressing specific needs and preferences.
- Developed strategic business plan, guiding company towards sustainable growth and profitability.
- Elevated brand visibility by spearheading comprehensive digital marketing campaign.
- Mastered conflict resolution, maintaining harmonious internal relationships and ensuring focus on common goals.
- Cultivated strong online presence, managing social media platforms to engage with customers and build community.
- Fostered positive company culture, attracting and retaining top talent through motivational leadership.
- Enhanced financial health by implementing rigorous budget controls and financial planning strategies.
- Interacted well with customers to build connections and nurture relationships.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Trained and guided team members to maintain high productivity and performance metrics.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Monitored daily cash discrepancies.
Business Owner
Formmagio's Italian Bistro LLC
06.2015 - 02.2018
- Established strong customer relationships through excellent communication and attentive service.
- Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
- Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.
- Maintained a safe work environment by enforcing strict safety protocols and regularly updating staff on industry best practices.
- Trained and motivated employees to perform daily business functions.
- Enhanced company profitability by reducing overhead costs and negotiating favorable contracts with suppliers.
- Boosted revenue by identifying new business opportunities and diversifying product offerings.
- Implemented efficient systems for inventory management, order processing, and shipping logistics.
- Developed a high-performing team through effective recruitment, training, and performance management.
- Achieved consistent growth in annual revenue through strategic planning and execution of sales initiatives.
- Increased client satisfaction by implementing innovative business strategies and streamlining processes.
- Ensured compliance with all relevant regulations by staying current on industry requirements and implementing necessary changes in operations.
- Fostered an inclusive workplace culture that valued diversity, collaboration, and continuous learning.
- Increased customer satisfaction with personalized service offerings, addressing specific needs and preferences.
- Developed strategic business plan, guiding company towards sustainable growth and profitability.
- Elevated brand visibility by spearheading comprehensive digital marketing campaign.
- Mastered conflict resolution, maintaining harmonious internal relationships and ensuring focus on common goals.
- Optimized supply chain management, ensuring timely delivery of products and minimizing inventory costs.
- Implemented cutting-edge technology solutions to enhance operational productivity and customer engagement.
- Cultivated strong online presence, managing social media platforms to engage with customers and build community.
- Led company through successful rebranding initiative, refreshing image and attracting broader customer base.
- Streamlined operational processes, significantly reducing overhead costs and improving efficiency.
- Fostered positive company culture, attracting and retaining top talent through motivational leadership.
- Negotiated favorable terms with suppliers, improving profit margins without compromising on quality.
- Launched series of successful new products, conducting market research and adjusting offerings based on feedback.
- Enhanced financial health by implementing rigorous budget controls and financial planning strategies.
- Achieved significant cost savings by renegotiating service contracts without sacrificing quality or service levels.
- Improved team productivity with ongoing training and development programs, fostering culture of continuous improvement.
- Drove revenue growth with innovative sales strategies, understanding customer needs and market trends.
- Interacted well with customers to build connections and nurture relationships.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Trained and guided team members to maintain high productivity and performance metrics.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
Business Owner
Blue Ocean Seafood Restaurant LLC
02.2013 - 11.2017
- Established strong customer relationships through excellent communication and attentive service.
- Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
- Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.
- Maintained a safe work environment by enforcing strict safety protocols and regularly updating staff on industry best practices.
- Trained and motivated employees to perform daily business functions.
- Enhanced company profitability by reducing overhead costs and negotiating favorable contracts with suppliers.
- Boosted revenue by identifying new business opportunities and diversifying product offerings.
- Implemented efficient systems for inventory management, order processing, and shipping logistics.
- Developed a high-performing team through effective recruitment, training, and performance management.
- Achieved consistent growth in annual revenue through strategic planning and execution of sales initiatives.
- Ensured compliance with all relevant regulations by staying current on industry requirements and implementing necessary changes in operations.
- Fostered an inclusive workplace culture that valued diversity, collaboration, and continuous learning.
- Increased customer satisfaction with personalized service offerings, addressing specific needs and preferences.
- Developed strategic business plan, guiding company towards sustainable growth and profitability.
- Elevated brand visibility by spearheading comprehensive digital marketing campaign.
- Mastered conflict resolution, maintaining harmonious internal relationships and ensuring focus on common goals.
- Optimized supply chain management, ensuring timely delivery of products and minimizing inventory costs.
- Implemented cutting-edge technology solutions to enhance operational productivity and customer engagement.
- Cultivated strong online presence, managing social media platforms to engage with customers and build community.
- Pioneered customer feedback system, utilizing insights to refine products and services continually.
- Led company through successful rebranding initiative, refreshing image and attracting broader customer base.
- Streamlined operational processes, significantly reducing overhead costs and improving efficiency.
- Fostered positive company culture, attracting and retaining top talent through motivational leadership.
- Negotiated favorable terms with suppliers, improving profit margins without compromising on quality.
- Launched series of successful new products, conducting market research and adjusting offerings based on feedback.
- Enhanced financial health by implementing rigorous budget controls and financial planning strategies.
- Improved team productivity with ongoing training and development programs, fostering culture of continuous improvement.
- Drove revenue growth with innovative sales strategies, understanding customer needs and market trends.
- Interacted well with customers to build connections and nurture relationships.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Trained and guided team members to maintain high productivity and performance metrics.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Education
Bachelor of Science - Integrated Design
Highline College
DesMoines, WA05.2021
Associate of Applied Science - Mechanical Engineering
Gadsden State Community College
Gadsden, AL2006
High School Diploma -
Gadsden State
Gadsden, AL05.2003
Skills
Customer Service
Customer Relations
Attention to Detail
Driven and Determined
Employee Training
Team Collaboration and Leadership
Budget Control
Operations Management
Sports, Camping, and Dancing
Soccer is my favorite sport because it’s part of my life and I get my motivation through watching a soccer game. When my team is losing but they comeback during the game to score more goals and win before the last minute, then I feel like I can do it too and it’s never too late.
Camping! Whether it is in a tent, camper, or on the ground, camping is an excellent way to travel to new places, see the 'great outdoors', and have a phenomenal time with my family and friends of all ages! I have had many camping adventures through my life that have made camping one of my favorite hobbies to participate in with loved ones.
Dance is my favorite hobby and I enjoy dancing a lot. I started dancing when I was five years old and when I got older; my parents enrolled me in dance classes to pursue this passion. I cannot go a day without dance, that's how much I love dancing.
Timeline
Business Owner
Msafiri Logistics LLC
08.2021 - Current
Business Owner
Uber& Lyft Limos
03.2018 - 07.2021
Business Owner
Formmagio's Italian Bistro LLC
06.2015 - 02.2018
Business Owner
Blue Ocean Seafood Restaurant LLC
02.2013 - 11.2017
Bachelor of Science - Integrated Design
Highline College
Associate of Applied Science - Mechanical Engineering
Gadsden State Community College
High School Diploma -
Gadsden State
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