Edwin Conder

• Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
• Walked through store areas to identify and proactively resolve issues negatively impacting operations.
• Maintained positive customer relationships by responding quickly to customer service inquiries.
• Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
• Rotated merchandise and displays to feature new products and promotions.
• Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
• Processed payments for credit and debit cards and returned proper change for cash transactions.
• Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.

Department manger and on the road superviser for remodes for 5 years.

• Resolved customer complaints while prioritizing customer satisfaction and loyalty.
• Took ownership of customer issues and followed problems through to resolution.
• Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
• Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
• Collaborated with upper management to improve customer service processes and support structures company-wide.
• Followed through with client requests to resolve problems.
• Kept accurate records to document customer service actions and discussions.