Edwin Contreras
Los Angeles,CA
Summary
Analytical professional with technical knowledge and critical thinking skills to thrive in data-driven environments. Tackles challenges with positivity and drive to overcome. Works great alone or with others and consistently exceeds expectations.
Overview
3
3
years of professional experience
Work History
Tech Consultant
Target
Inglewood, CA
08.2023 - 07.2024
- Evaluated existing systems and processes against industry best practices to enhance efficiency.
- Identified needs of customers promptly and efficiently.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Worked closely with human resources to support employee management and organizational planning.
- Oversaw quality control to identify inconsistencies and malfunctions.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
- Implemented strategies to take advantage of new opportunities.
- Maintained positive working relationship with fellow staff and management.
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
Sandwich Artist
SUBWAY®Restaurants
Los Angeles, CA
02.2023 - 03.2023
- Greeted customers and took their orders in a friendly and efficient manner.
- Adhered to company policies regarding attendance and punctuality.
- Ensured that all food products were prepared fresh daily and stored properly.
- Maintained cleanliness of work area by sweeping floors, washing dishes, utensils, wiping counters and tables, cleaning windows, mirrors, mopping floors.
- Prepared food items such as, sandwiches, salads, baked goods, soups. according to restaurant standards.
- Correctly bagged orders for take-out customers while maintaining speed and accuracy of order fulfillment processes.
- Communicated effectively with co-workers to ensure smooth workflow.
Manufacturing Associate
Foster Farms Poultry
Los Angeles, CA
11.2022 - 03.2023
- Organized warehouse space for efficient storage of products.
- Ensured safety protocols were followed at all times while operating machinery.
- Maintained a clean work area by sweeping, mopping, dusting shelves.
- Packaged items carefully using protective materials like bubble wrap or foam sheets.
- Used pallet jacks to move items to and from warehouse locations.
- Preserved safe work environment by maintaining clean workstations and pallet area.
- Packed boxes and stock using organizational guidelines.
- Used scanners to track parcel information, condition or receipt.
- Applied barcodes to cargo and used digital scanners to track and locate materials during transportation.
- Placed bins, carts and containers in convenient locations to assist with loading efficiency.
Warehouse Worker
The Honest Kitchen
Los Angeles, CA
05.2022 - 11.2022
- Ensured safety protocols were followed at all times while operating machinery.
- Collaborated closely with other departments on special projects as needed.
- Monitored temperature and humidity levels in warehouse.
- Moved large and bulky items manually or with pallet jacks or forklifts.
- Applied barcodes to cargo and used digital scanners to track and locate materials during transportation.
- Collaborated with other movers when loading large equipment to prevent potential accidents.
- Preserved safe work environment by maintaining clean workstations and pallet area.
- Prepared and completed warehouse orders for delivery or pickup according to schedule.
Customer Service Sales Clerk
Target
Los Angeles
06.2021 - 05.2022
- Ensured prompt resolution of customers' inquiries via phone, email or chat support channels.
- Developed and implemented strategies for providing excellent customer service experience.
- Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
- Provided exceptional customer service to ensure customer satisfaction.
- Maintained up-to-date knowledge of company products, services, pricing structures, promotions.
- Assist customer with their purchase or returns.
- Operated point-of-sales (POS) system.
- Helped customers opening up Credit Cards, Reward Cards, and Coverage programs
- Assisted customers with carry out items weighing up to 75 Pounds or assisted carry outs weighing up to 150 Pounds
Education
High School Diploma -
Animo Jackie Robinson High School
Los Angeles, CA06-2020
Some College (No Degree) - Liberal Studies
California State University - Dominguez Hills
Carson, CASkills
- Bilingual
- Continuous Improvement
- Issue Resolution
- Safety Regulations
- Client Relationships
- Problem-Solving
- Punctual
- Reliable
- Open Availability
- Team Player
- Open Minded
Languages
English
Professional
Spanish
Professional
Timeline
Tech Consultant
Target
08.2023 - 07.2024
Sandwich Artist
SUBWAY®Restaurants
02.2023 - 03.2023
Manufacturing Associate
Foster Farms Poultry
11.2022 - 03.2023
Warehouse Worker
The Honest Kitchen
05.2022 - 11.2022
Customer Service Sales Clerk
Target
06.2021 - 05.2022
High School Diploma -
Animo Jackie Robinson High School
Some College (No Degree) - Liberal Studies
California State University - Dominguez Hills
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