Edwin David Allison

• HCC Manager I am responsible for all regional hub operations at DCA
• Resolve any conflicts that may prevent a flight’s on time departure
• Communicate any important operational information to all airport departments
• Develop, communicate, and implement the station’s recovery plan after irregular operations
• Monitor passenger connections, and gate regional flight for optimized passenger connections
• Lead a team of four HCC regional turn coordinators

During my time as a control center manager, I was involved in many different operational and efficiency projects alongside the HCC department head for Piedmont Airlines

• Those projects and responsibilities included:
• “Aerobahn” surface radar user group development team
• Right now view “RNV” regional launch team
• Station flight schedule analyst, and weekly flight schedule gate plotting
• Develop and train all HCC agents and managers on summer irregular operations, and department of transportation (DOT) long tarmac delay (LTD) regulations and prevention responsibilities
• Conduct full and thorough investigations for any DOT long tarmac violations
• Review and finalize all delay code challenges from station work groups and business partners
• Analyze and communicate weather forecast prior to major snow or rain events
• Train new HCC managers
• Oversee HCC in absence of HCC department head

• Oversee and manage all ramp operations within a specified area (3-6 gates, 20-30 flights per shift)
• Ensuring the safety of employees, aircraft, and equipment within my area, and the overall operation is my primary responsibility
• Ensure flights in my area are staffed, and all equipment is in place for an on-time departure
• Know company and regional airline policies and procedures
• Issue corrective documentation to front line agents according to company policies and union contracts
• Author the weekly “ramp safety briefings” that is used by area managers during their daily safety shift briefings with front line ramp employees

• As an Airport Operations Supervisor (Non-Union) I was a part of the senior leadership team for United Airlines at Ronald Reagan Washington National Airport (DCA)
• During my shift I managed approximately 60 employees, from both Customer Service and Ramp Operations
• My primary role was to ensure a safe and dependable operation, and resolve real time operational irregularities, with safety and customer focused decision-making
• I was also primarily responsible for the operations department and flight scheduling
• As a supervisor I had many other “back office” and “HR” job duties
• Which include:
• Reviewed daily, weekly, and monthly station operational metrics
• Implemented and drove any needed action plan for areas where performance did not meet metric goals
• (ex: On time departure %, boarding times, bag loading times, successful quick turns..etc)
• Responsible for a team of 25 front line employees who directly reported to me
• Oversaw all HR related matters for my team
• Issued discipline in line with company policy
• If needed I represented the company in the employee termination hearing process
• Followed up on attendance matters
• Frequently recognized employees on my team for exceptional work
• Responsible for PM Shift ramp and customer service lead performance and development
• Corrected employees time clock errors and approved shift trades & vacation requests
• Oversaw ramp operation staffing and overtime approvals
• Created weekly staffing sheets
• Responsible for “new hire evaluation process” Met with employees once a month during their first 6 months of employment and issued written evaluation forms
• Responsible for verifying contract companies payment claim report
• Verified submitted reports of daily work claimed by contractors vs flight records
• Created new records keeping process by feeding flight information into shared excel sheets using easy form formulas
• Any other tasks or projects as assigned by station general manager

• Worked in the station control center coordinating all ground operations for a 'zone' of gates
• Reviewed flight releases, weight restrictions, ATC flow control programs/ Ground stops, and flights 'Tarmac Times'
• Resolve any conflicts that may prevent a flight’s on time departure
• Communicate any important operational information to all airport departments
• Develop, communicate, and implement the station’s recovery plan after irregular operations

• Worked as a gate agent for United Express flights
• Oversaw the safe and on time boarding
• Rebooked customers during irregular operations