Facilitated multiple contracts a week with independent contractors, larger institutions, and SaaS companies and developed procedures for the timely delivery of each variety.
Managed the procure-to-pay cycle for the entirety of multiple business units on campus, including GU Press and The Graduate School of Arts and Sciences.
Maintained stakeholder relationships with faculty and staff, working closely with the finance office and individual academic programs to create service level expectations and delivery schedules. Assisted sourcing department with development of category management and of supplier diversity program.
Served as primary point of contact for vendors post-supplier registration. Established vendor relationship management protocol to align communication priorities with sourcing strategies.
Trained new and temporary employees as a part of the onboarding team.
Assisted in campus wide training programs for the new procurement cycle.
Assistant Product Manager, Virtual Events
The Chronicle of Higher Education
Washington, DC
12.2019 - 04.2022
Conducted individual conferences with staff, made and executed suggestions for improved processes.
Coordinated with editorial staff to ensure production of virtual events met sponsor standards and expectations.
Collected and analyzed voice of customer survey data to improve processes and event outcomes.
Boosted client satisfaction through administration of on-site service requests and event logistics management.
Developed sourcing strategy for event guests based on written products, course catalogue reviews, and diversity initiatives within the Chronicle.
Customer Success Specialist/Operations Associate
Rabbu, Inc
Charlotte, NC
10.2018 - 10.2019
As lead account manager, acted as the primary contact for all guest and owner customers providing excellent customer service addressing concerns and building relationships with clients and potential clients.
Developed revenue management structure and strategy in line with long term and short term goals within financial model, effectively reducing company costs for operations without compromising customer service.
Analyzed financial and operational data and implemented infrastructure and workflow changes that allowed for portfolio growth while reducing overhead costs.
Education
Master of Science - Supply Chain Management
Georgetown University
Washington, DC
05.2023
Bachelor of Arts - English Composition
Rollins College
Winter Park, FL
05.2018
Skills
Confident and gregarious speaker with excellent written and verbal communication skills, as well as excellent active listening, problem solving, and critical thinking skills
Passionate problem solver with a knack for analyzing and improving business systems and infrastructure through meticulous process analysis
Results oriented project manager with a proven track list of elevating agile teams
Lifelong learner who can pick up new systems and processes quickly and effectively
Senior Oncology Staff Fellow at U.S. Food and Drug Administration, CDER, Oncology Center of ExcellenceSenior Oncology Staff Fellow at U.S. Food and Drug Administration, CDER, Oncology Center of Excellence