Edwin Davis
Detroit,MI
Summary
Dynamic professional with a proven track record in client relationship building and sales support, notably at Bloom Insurance Agency. Excelled in analyzing customer needs, enhancing client satisfaction, and driving competitive advantage. Skilled in CRM software and interpersonal communication, achieving significant customer loyalty and revenue growth. Demonstrates exceptional professionalism and adaptability, committed to achieving and exceeding targets.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Licensed Medicare Advisor
Bloom Insurance Agency
10.2024 - 01.2025
- Interviewed applicants and explained scope of different available benefits.
- Assisted clients with completion of applications and paperwork.
- Scheduled appointments with applicants to gather information and explain benefits processes.
- Followed guidelines when reviewing applicant data to determine eligibility for economic assistance.
- Excellent communication skills, both verbal and written.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Cultivated interpersonal skills by building positive relationships with others.
Medicare Sales Representative
P & B Marketing
10.2023 - 01.2024
- Analyzed customer needs to provide customized insurance solutions.
- Educated clients on insurance policies and procedures.
- Identified and solicited sales prospects in agency databases.
- Evaluated competitors' products and services to gain competitive advantage.
- Finalized sales and collected necessary deposits.
- Determined financial needs by assessing existing coverage and aligning new products and services with long-term goals.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Generated leads through cold-calling, networking and other outreach methods.
- Met with customers to provide information about available products and policies.
- Monitored customer feedback and identified areas of improvement.
Executive Host
Motor City Casino And Hotel
12.2007 - 03.2022
- Interacted with casino customers by answering questions, addressing concerns and handling escalations.
- Maintained familiarity with games and with strategies or tricks used by cheaters.
- Explained game instructions and rules to customers.
- Informed security personnel and supervisors of problems, violations or irregularities.
- Devoted significant time being visible and available on casino floor to meet and greet guests during individual visits and special events.
- Developed one-on-one relationships with premium players and provided exceptional guest service to cultivate and maintain VIP relationships.
- Structured time to visit with supervisors in slots, table games, and food and beverage areas to mitigate problems or issues involving VIP players.
- Maintained detailed familiarity with high-value players and guests of casino and researched and identified most valuable players and guests in distinctive time frames.
- Planned and executed promotions and VIP events, tournaments and other special functions to develop and maintain guest loyalty and incremental visitation.
- Achieved goals and objectives for phone calls, e-mails and letters mailed to current, inactive and prospective high-end players for increased casino revenue.
- Maintained and developed positive, friendly relationships with gaming customers by assisting guests with VIP requests and amenities and issuing comps.
- Developed marketing plans to boost customer loyalty and enhance customer satisfaction.
- Collaborated with over Number departments to resolve customer complaints and issues to guarantee seamless satisfaction, boosting customer satisfaction ratings Number%.
- Achieved gaming revenue of $Amount by effectively reactivating, developing and maintaining customers.
- Organized and coordinated show reservations, guest rooms and meals to provide guests with optimum convenience and comfort.
- Informed guests of events and promotions by assisting marketing department with updating Facebook, Twitter and Foursquare social media pages.
- Monitored expenses, budgets and accounts to identify discrepancies.
- Addressed customer behavior or complaints head-on to maintain smooth and professional operations.
- Helped market casino to target groups to bring in business and sustain continued profits.
- Satisfied VIP clients with complimentary benefits to encourage continued gameplay.
- Maintained customer loyalty to casino with expert and immediate handling of complaints.
- Stayed current on changing tricks and techniques used by players of each game.
- Issued complimentary rooms, meals and discounts to keep players at property and satisfied for maximum betting.
- Monitored tables first-hand by continuously circulating to check on operations and correct deficiencies.
- Stayed current on games offered at establishment, as well as ever-changing techniques used by cheaters.
Skills
- Client onboarding
- Sales support
- Strong interpersonal skills
- Performance tracking
- Client relationship building
- Cross-selling expertise
- CRM software
- Conflict resolution
- Inventory management
- Customer service management
- Budget management
- Decision-making
- Financial reporting
- Staff development
- Teamwork
- Report writing
- Self motivation
- Office equipment operation
- Excellent communication
- Evaluate performance
- Team building
- Reliability
- Account reconciliation
- Employee evaluation
- Risk assessment
- Handling complaints
- Professionalism
- Documentation and recordkeeping
- Business administration
- Resource allocation
- Analytical thinking
- Data analysis and modeling
- Team collaboration
- Interpersonal communication
- Interpersonal skills
- Documentation and control
- Problem-solving aptitude
- Team leadership
- Enforce policies
- Active listening
- Multitasking
- Record keeping
- Professional demeanor
- Adaptability
- Event coordination
- Effective communication
Certification
H
- Managed Healthcare Professional(MHP)- America's Health Insurance Plans(AHIP).
- Ethics in the Insurance Industry Certificate-Various Ethics Focused Organizations.
- Ethics and Compliance Certification – Ethical Compliance Training Programs.
- Accident and Health License – State Department of Insurance.
- Licensed Insurance Agent/Broker - State Department of Insurance.
- Life and Health Insurance License - State Department of Insurance.
Timeline
Licensed Medicare Advisor
Bloom Insurance Agency
10.2024 - 01.2025
Medicare Sales Representative
P & B Marketing
10.2023 - 01.2024
Executive Host
Motor City Casino And Hotel
12.2007 - 03.2022
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