Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Edwin Diaz Garcia

Buffalo,NY

Summary

Porfessional with 10+ years of expeience in customer services, community outreach, education and communications. Accomplished public relations professional with expert understanding of business needs, public perception and media practices. Helps companies and high profile individuals control narrative with strategic communications approaches. Persuasive, articulate relationship-builder. Creative and strategic Public Relations Manager with background in developing and implementing PR strategies that enhance brand image. Skilled in crafting compelling messages, managing media relations, and coordinating high-profile events to increase visibility and engagement. Track record of successfully navigating crisis communications, ensuring consistent and positive messaging across all platforms. Demonstrated ability to lead teams in executing campaigns that significantly improve public perception and drive organizational goals.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Political Leader

Tim Kennedy
Buffalo, NY
09.2023 - 11.2024
  • Maintained a database of contacts including elected officials and their staff members, community leaders, donors and activists.
  • Served as spokesperson for organization by providing interviews with reporters about current issues impacting constituents.
  • Managed the recruitment of volunteers for grassroots campaigns.
  • Cultivated relationships with key players in the state legislature including staff members from both parties.
  • Conducted research into voting records of legislators, current and past election results, voter registration trends, and other relevant data.
  • Developed communications strategies for engaging voters in order to maximize turnout at the polls.
  • Researched public opinion polls to gauge support levels for initiatives or candidates among various demographic groups.
  • Advised candidates on effective techniques for delivering speeches before large audiences.

Care Coordinator / Central Medical Records Technic

Landmark Health-Remote/ Buffalo, NY
Buffalo, New York
09.2022 - 07.2023
  • Attended meetings with families and other members of the interdisciplinary team to discuss patient progress and plan for future interventions.
  • Collaborated with physicians, social workers, and other healthcare providers to provide comprehensive care for patients.
  • Scheduled appointments for clients with appropriate medical specialists.
  • Facilitated referrals to community resources such as housing, transportation, employment opportunities.
  • Educated clients on available resources and services within their communities.
  • Provided emotional support to patients dealing with difficult health issues.
  • Actively participated in staff meetings discussing best practices in patient care coordination.
  • Conducted initial assessments and evaluations of patient's needs.
  • Supported clients during hospital admissions and discharges.
  • Maintained accurate client records in accordance with agency policies and procedures.

Small Business Manager

Little Allen
Buffalo, New York
03.2014 - 10.2022
  • Provided regular updates on progress of projects or initiatives undertaken by the small business.
  • Implemented processes to ensure compliance with local, state and federal regulations.
  • Leveraged technology solutions such as cloud computing systems to streamline operations within the organization.
  • Provided guidance on how best to utilize resources including personnel, capital, materials.
  • Managed customer relationships with existing clients and developed new ones.
  • Negotiated contracts with vendors for supplies, services and other needs of the company.
  • Maintained accurate records of all financial transactions related to the small business.

Debt Counselor

ConServe
Buffalo, New York
01.2010 - 12.2013
  • Advised clients on ways to improve their credit scores by paying bills on time and reducing outstanding balances.
  • Provided advice on how to use credit responsibly and avoid future debt problems.
  • Assisted clients in developing a budget and creating an action plan to reduce debts.
  • Conducted seminars at schools and community centers about personal finance topics like credit scores, budgeting, and avoiding consumer debt.
  • Interviewed clients to assess their financial situations and determine the best course of action for debt repayment.
  • Created payment plans with creditors, outlining terms for reduced payments over time.
  • Reviewed credit reports to identify debt and determine best-fit strategies for consolidating or eliminating balances.
  • Created debt management plans, spending plans or budgets to assist clients in meeting financial goals.

Spanish Department Manager/Debt Recovery Specalis

Capital Management Services.
Buffalo, New York
11.2008 - 12.2009
  • Evaluated employee feedback surveys regularly to identify areas of improvement in customer service delivery.
  • Monitored daily sales figures to track trends in customer buying behavior.
  • Analyzed weekly reports to identify areas for improvement in operations, budgeting, and staffing levels.
  • Resolved customer complaints and issues promptly and professionally.
  • Participated actively in strategic planning sessions with top executives from different divisions.
  • Developed promotional campaigns to increase brand recognition in target markets.

Education

Licensed Home Inspector
NY-State
01-2021

Tax Preparer Certificate
New York, ATAX
09-2020

BBA -

Erie Community College
Buffalo, NY

Skills

  • Database management
  • Public speaking
  • Volunteer recruitment
  • Legislative relations
  • Data analysis
  • Communications strategy
  • Team collaboration
  • Campaign advising
  • Strategic planning
  • Conflict resolution
  • Community outreach

Languages

English/Spanish
Native/ Bilingual

Certification

  • Community Outreach & Engagement
  • Health Community & Education
  • Public Speaking & Media Relations
  • Confidential Information Handling
  • Leadership & Volunteer Coordinator

Timeline

Political Leader

Tim Kennedy
09.2023 - 11.2024

Care Coordinator / Central Medical Records Technic

Landmark Health-Remote/ Buffalo, NY
09.2022 - 07.2023

Small Business Manager

Little Allen
03.2014 - 10.2022

Debt Counselor

ConServe
01.2010 - 12.2013

Spanish Department Manager/Debt Recovery Specalis

Capital Management Services.
11.2008 - 12.2009

Licensed Home Inspector

Tax Preparer Certificate

BBA -

Erie Community College

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