Edwin Diaz Jr
Windsor,CT
Summary
Experienced in healthcare with a strong background in customer service and crisis management. Demonstrated skills in multitasking and effective communication, contributing to successful teamwork and patient satisfaction. Focused on achieving results in challenging situations.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Emergency Department Tech
Connecticut Children’s Medical Center
Hartford, CT
10.2023 - Current
- Prepared examination rooms prior to patient visits by stocking supplies such as gowns, linens and instruments.
- Took patients' vital signs, collected medical specimens and updated information in patient charts.
- Operated medical equipment such as defibrillators, monitors, IV pumps, oxygen tanks, suction machines, and other emergency devices.
- Maintained compliance with HIPAA protocols to safeguard patient privacy.
- Attended training to validate or refresh basic professional skills.
- Collaborated with healthcare teams to determine needs and support daily objectives.
Customer Service Representative
Aetna Dental
Hartford, Connecticut
12.2025 - 02.2026
- Assisted customers with inquiries about dental insurance plans and coverage options.
- Educated clients on benefits and procedures related to dental services.
- Maintained up-to-date knowledge of Aetna's policies and industry trends.
- Answered customer inquiries and provided accurate information regarding products and services.
Medical Support Specialist
Connecticut Children’s Medical Center
Hartford, CT
10.2021 - 10.2023
- Kept facility stocked with necessary supplies, equipment and instruments.
- Transported patients from the ER to other departments or units throughout the hospital as needed.
- Responded to medical emergencies.
Education
Master - Public Health
Southern New Hampshire University
03-2028
Bachelor of Science - Health Sciences
University of Hartford
Hartford, CT05-2021
Skills
- Epic
- MS Office proficient
- Communication skills
- Crisis response
- Medical terminology
- Medical equipment operation
- Patient care
- CPR/AED
- Conflict resolution
- Customer service
- HIPAA compliance
Acknowledgements
- Angel Award, 06/2022
- One Team One Heart Award, 07/2022
Projects And Extracurricular
- Marcus Crisis Prevention Program, MCPP, Instructor, 10/2024 - Train all new clinical staff in MCPP (restraint/de-escalation training).
- Master Splint Instructor, 09/2024 - Oversee the training and practice of splints placed within the Emergency Department.
- Question, Persuade, Refer, QPR, Instructor, 01/2022 - As part of a suicide prevention program initiated by the hospital, I educate both the general community and hospital personnel on strategies to assist in averting suicidal crises in real-time.
- Code Cart and Transport Team Lead, 01/2022 - Managed the implementation of all new policies and procedures for transportation and code carts across the entire hospital
Certification
CPR & BLS
Languages
English
Full Professional
Spanish
Limited
Timeline
Customer Service Representative
Aetna Dental
12.2025 - 02.2026
Emergency Department Tech
Connecticut Children’s Medical Center
10.2023 - Current
Medical Support Specialist
Connecticut Children’s Medical Center
10.2021 - 10.2023
Master - Public Health
Southern New Hampshire University
Bachelor of Science - Health Sciences
University of Hartford