Edwin Elias

Smart And Final

Woodland Hills, CA

05.1991 - Current

Provided leadership and direction to staff, setting clear expectations and monitoring performance.
Ensured compliance with company policies and procedures related to operations, safety, and customer service.
Developed effective strategies for increasing sales and profitability through product promotion initiatives.
Maintained accurate records of inventory levels, pricing structures, and purchase orders.
Created detailed reports on daily sales activities and identified areas of improvement in store operations.
Monitored employee attendance to ensure adherence to scheduling guidelines.
Resolved customer complaints promptly while ensuring a positive shopping experience.
Recruited, interviewed, hired, trained, supervised, evaluated job performance of employees.
Managed day-to-day operations including opening and closing procedures and cash handling.
Served as a liaison between customers and corporate headquarters regarding issues or concerns.
Recruited and trained new employees to meet job requirements.
Delegated work to staff, setting priorities and goals.
Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Resolved customer inquiries and complaints requiring management-level escalation.
Interviewed prospective employees and provided input to HR on hiring decisions.

Summary