Summary
Overview
Work History
Education
Skills
Timeline
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Edwin Espana

Piñon Hills,CA

Summary

I am a Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide excellent quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue to make sure those customers leave satisfied. Highly adept at training, managing, coaching and mentoring sales and new fellow employees with talent for interacting with staff at all levels of organization and public interactions.

Overview

2
2
years of professional experience

Work History

Membership Sales Representative

Quick Quack Car Wash
07.2023 - 03.2024
  • Provided exceptional customer service during all stages of the sales process – from initial inquiry through post-sale follow-up – resulting in high levels of member satisfaction and loyalty.
  • Successfully transitioned existing customers onto more suitable memberships plans when necessary.
  • Managed client database efficiently, ensuring accurate tracking of contact information, preferences, interactions, and memberships sold.
  • Enhanced customer satisfaction with personalized service, understanding individual needs, and offering appropriate membership plans.
  • Expanded client base through effective networking, relationship-building, and follow-up techniques.
  • Developed strong communication skills while presenting clear explanations of complex membership benefits packages.
  • Assisted clients throughout sales process and provided after-sales support to assess satisfaction and resolve problems.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Open and close facility efficiently.

Sales Associate

Round One Entertainment
04.2022 - 01.2023
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Controlled the bowling lane systems

Sales Associate

Burlington Coat Factory Department Store
10.2021 - 12.2021
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.

Education

High School Diploma -

Apex Friendship High School
Apex, NC
05.2020

Skills

  • Customer Service
  • Membership Processing
  • Goal-oriented mindset
  • Adaptability to Change
  • Product and service knowledge
  • Persuasive presentation
  • Product and Service Sales
  • Bilingual
  • Friendly and helpful with customer as shown in Google Reviews for Quick Quack Car wash in Hesperia CA

Timeline

Membership Sales Representative

Quick Quack Car Wash
07.2023 - 03.2024

Sales Associate

Round One Entertainment
04.2022 - 01.2023

Sales Associate

Burlington Coat Factory Department Store
10.2021 - 12.2021

High School Diploma -

Apex Friendship High School

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Edwin Espana