Edwin Flores
North Bergen,NJ
Summary
Knowledgeable and dedicated customer service professional with extensive experience in retail industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
3
3
years of professional experience
Work History
Return Processing Associate
Marshals and Homegoods
05.2023 - Current
- Assisted in training new employees on return processing procedures, contributing to improved team productivity levels.
- Demonstrated flexibility in adapting to evolving business needs, taking on additional responsibilities when required to support overall team success.
- Adhered strictly to confidentiality regulations when managing sensitive customer information throughout the return process cycle.
- Reduced processing errors by conducting thorough reviews of each returned item for compliance with company guidelines.
Stocker, Cook Assistance
Georges Meals on Wheelz
06.2022 - 08.2023
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Answered customer questions and provided detailed product information.
- Performed inventory control, such as counting, and stocking merchandise.
- Greeted customers and directed to requested products.
Education
High School Diploma -
North Bergen High School
7417 John F. Kennedy Blvd, North Bergen, NJ 0704706-2024
Skills
- Workplace safety
- Return authorization
- Accuracy and precision
- Teamwork
- Customer service
- Multitasking Abilities
- Calm and professional under pressure
- Excellent communication
Timeline
Return Processing Associate
Marshals and Homegoods
05.2023 - Current
Stocker, Cook Assistance
Georges Meals on Wheelz
06.2022 - 08.2023
High School Diploma -
North Bergen High School
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